Wingstop reviews and complaints 1
View all 278 complaintsWingstop - Incorrect order given / service
To whom it may concern,
On Monday (9/6/21) my family and I ordered some food from one of your locations, specifically at: 1029 Arnold Drive Ste. 10 Martinez Ca. 94553
Please keep in mind we were in Martinez to do a little shopping and we live in Concord Ca.
Our bag was sealed so we didn't check it until we were home.
Also, please be aware there were about 4 other customers still waiting for their orders who were ahead of us.
We ordered:
* 10 pc boneless Korean Spicy BBQ flavored (only received 6)
* 8 pc boneless Hickory Smoke BBQ flavored (only received 6)
* 8 pc bone-in Mango Habanero (again, only received 6)
* regular size cheese fries
* regular size seasoned fries
* one order of veggie sticks (only received carrots)
TOTAL CAME OUT TO: $33.82
I ordered our food at 5:03pm and an employee stated "it will take about 20mins".
I came back at 5:30pm to pickup our order and an employee stated "it will be another 10mins".
Came back at 5:45pm and an employee stated "it will be another 5mins".
Came back at 5:55pm and an employee stated "it will be another 5mins".
Came back at 6pm and an employee stated "we're bagging it right now", to which we finally received our order almost an hour later.
The order of Hickory smoke flavored chicken and the Korean spicy flavored chicken were placed in the same container only being separated by the paper which holds the chicken. The spicy juices from the Korean flavored chicken overflowed onto the regular BBQ flavored chicken and one of my family members was not able to eat it as she can not eat spicy food.
I'm not sure when the busy times are for your establishments, but a common curtesy to customers should be that the employees at least inform their customers there is a slight set back of orders or say something to that nature to keep customers waiting for a long period of time for their orders.
I do not wish to speak to anyone, but I can be reached at the following email for correspondence: roybal. [protected]@gmail.com
If I must speak to someone, I can also be reached at [protected]
Desired outcome: I kindly request to receive a full refund due to my poor experience and please do not take this the wrong way, but we will not be dining there in the future.
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