Costco

Contact information:
1445 R ST MERCED, CA [protected]
Merced, California
United States
Phone: [protected]
https://www.costco.com/warehouse-locations/merced-ca-142.html?utm_source=local&utm_medium=organic&utm_campaign=gmb
On Saturday November 11, 2017 around 11:40am,
My family and I decided to shop at Costco to stop for a quick meal and last minute shopping items.
Given that we live in Visalia, we still decide to spend our time at another Costco wholesale instead of a Walmart or other traditional
Grocery stores.
Unfortunately, today was the very first negative and humiliating encounter we have ever experienced at our beloved Costco wholesale. As my husband and I split, I took my children through the food court area, and my husband went to go shop.
An employee named Juan, stopped engaging with the customer he was checking out and yelled at us across several customers by saying, "Excuse me! Excuse me! You are not to enter through here. Do you have a membership!?" He screamed at us so loud the customers even stood silent for a bit. It startled everyone who can hear him yell with such disrespect.
Customers stopped what they were doing, and had a look of shock.
We respectfully complied and answered his questions.
We told him we do have a membership, but we are only attending the food court at this moment.
For Costco, I am fully aware that one is not required to have a membership to buy from the food court, additionally there is no sign that implies otherwise.
After we followed Juan's demands by entering through the entrance, he still continues to yell at us from a good 7 feet distance, abandons his customers and his position area just to continue shouting at us to another employee named Christian, "those ladies don't have a membership!" As Christian approached us and asked to see our membership, we gladly showed him our membership card and kindly ask his employee to act professional as he shouldn't have humiliated us as he did.
After Christian verifies our memerbship, we proceeded to walk through the exit to get to the food court and made sure to show Juan my membership card and he told me "I'm happy now".
I've been a loyal customer for many years and I am deeply disappointed in these actions that took place in Merced, CA. Not only did Juan give my family horrible unprofessional attitude, leave his current position, ignore his customers to yell at us, but he also back talked to me and my family of 9.

This is the very first time we have ever, encountered such a disgraceful, negative and humiliating experience. Never would we have thought our dignity and loyalty to Costco would be taken in the hands of such rude employees such as Juan and Christian.

My family spends thousands of dollars at Costco, always recommend Costco to everyone and have such desire to only spend at Costco because of its amazing experiences we always leave with.

Thank you, we hope our complaint has been taken into the hands of someone who will take professional measures, as Costco employees have proven they are capable of that for several years now, except Juan and Christian.