Easy Life Furniture

I purchased a sofa and ottoman combination from the Ontario Easy Life store from their sales person, Jan, on February 6th 2010. Once I received the sofa and ottoman I noticed that there was a tear on the leather ottoman. The sofa looked fine and was in good shape. I called Jan, the sales lady at Easy Life, who recommended I contact the Guardian warranty service to have them repair the tear. Guardian had a service person come out who told me that it wouldn't cover damages done during delivery. I contacted Easy Life again and they refused to help repair or allow me to return the ottoman. I eventually got a hold of Larry, the store manager, who told me that he would not accept a return and would call the police if I came to the store to return the ottoman. This is the worst service I've received out of the furniture stores I have purchased from (Basset Home Furnishings, Living Spaces, Ikea). The quality on the items seems fine, but the service from the store is abysmal. Contacting their main office in Buena Park was useless as well.

We bought our dining set from Easylife Ontario branch and we were surprised with the irritating cosmetic defect. There were several and obvious "pin holes" irritating to the eyesight all over the side chairs and arm chairs.

We called the store several times but I got stressed out from their very unsatisfactory customer service. The first time I reported about the defects, I was told that I will get a call after 2 days. I waited 2 days and there was no return call, I made a follow-up and was told that they will order an exchange and schedule the delivery for the following Sunday. I called for the 3rd time to find out the window time of exchange delivery. I was told to call Saturday after 5pm to get the delivery window. Very frustrated, I was told that it was never scheduled do not know the reason why. We called Sunday to talk to the Manager, one person hold us for long time after informing to wait since the manager was on the other line with a customer. Minutes later another person, got the held line/phone and told us that the manager is busy on a meeting. I asked who's lying? Him or the other person who told that the Manager was just talking on the other line with customer? Very disrespectful, the store hang-up on us, to a customer who paid in full!

My husband called again and talk to our original salesperson and was told that the pin holes are wood stress. This is very unsatisfactory, if anybody is in our shoe you would not want this dining set that is very irritating to the eye sight because of several obvious pin holes. We had a visitor that said, is this what Easylife is selling brand new?

We understand wood stress but not like what we have right now in our supposed to be brand new dining set from Easylife.
We bought the rest of our furniture from Living Spaces, they do have few wood stress but not as frequent, obvious and irritating to eye sight cosmetic defects that we have on the dining set we bought from Easylife.

This was the first time we bought from Easylife and this is the LAST time too.