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On March 6th, 2011, we purchased from Easy Life Furniture a dining room set (table and 8 chairs), Monroe king sized bed frame, simmons beauty rest king sized mattress and two matching nightstands. Total price was around four thousand.
We had the furniture delivered to us a week later. One of the 8 chairs was chipped and damaged. The mattress had a hole in it the size of a blueberry. We asked for an exchange immediately. They took it back.
One MORE week later, they delivered us a new chair and a new mattress. We put the mattress onto the bed frame and noticed a HUGE discrepancy. THERE WAS 4 INCHES OF SPACE BETWEEN THE MATTRESS AND THE BED FRAME. SO MUCH THAT YOU CAN SEE THE WOODEN PLANKS/FOUNDATION. 3 INCHES FROM THE MATTRESS TO THE HEADBOARD (proof is in the pictures I attached). The first person I talked to was the salesperson Russel. Russel is very nice and told us to give him the measurements and he will fix it. Then I don't know why I had to talk to Jill after that (she is the store manager). Jill is probably the worst store manager/salesperson I have ever come across in my entire life. She does not try to understand things from the customer's point of view. WE SIMPLY CANNOT ACCEPT A MATTRESS THAT DOES NOT FIT OUR BEDFRAME WHICH WE BOUGHT BOTH FROM THEIR STORE. Come on, she told us that this is normal and it is for the "comforter". I don't think so. More like this is your furniture company's own defect that you do not want to take the responsibility for. They actually had the nerve to tell me that they've NEVER gotten a complaint about this before. Do not ever go to Easy Life... not to mention EVER speak to Jill.
We took pictures (attached to this complaint) and we quickly headed there to ask for a refund because we cannot accept the mattress. They told us that there is a NON-REFUND POLICY and that there is nothing they can do about it. Of course Russel knew that they COULD actually do something about it because Russell never disputed me. He actually had to ask JILL for permission. I feel like she is their dictator and that everything has to go through her. It seems like they are all scared of her at that store. She argued with me during the entire conversation and she never apologized nor tried to say anything understanding. She did not care what I said, she kept disputing that "almost all Easy Life beds are made like this" and that "I cannot do anything about it" and that "you can just try moving the planks to the sides to avoid the wooden planks to be seen". Umm... are you really trying to solve my problem? Or to hide the fact that we bought a $1099 mattress that does not fit our bed and that we cannot get a refund for? Now we are stuck with a mattress that does not fit our bedframe and that they whole-heartedly swallowed a thousand + dollars for.
I hate Easy Life. I hate their guts. Americans stress fairness and equality. This store is the opposite. I hope they run out of business because there will be karma and a day that they will all fail.
