Easy Life Furniture
Reviews and Complaints

Oh Please, "I expected a person in uniform and in a company Car!? "
What do you think your living in the 1950's!?

I purchased the Monte Carlo Sectional (my customer number is [protected]) on 5/15/09. My Sectional was delivered on 6/13/09. In the process of getting the sofa part of the sectional inside my apartment the back side of the sofa was damaged. The Customer Service person was very apologetic and scheduled another delivery date (7/10/09) to exchange the sofa. I was very happy with my purchase, until I started to notice that when I sat on the sofa, the cushions were sinking more than the Chase part of it. The material on the cushions has become very saggy; I can pick up excess material with my hands. I've had the exchange for only two months. The inside cushions nor the material shouldn't be looking nor feeling this worned out. I don't have any small children, I live alone! The cushions are sinking and I feel like I sink all the way down when I sit on them! I find this very disturbing, since the cushion on the chase side feels very firm and the material feels nice and smooth. The Chase looks new, and the Sofa looks like I had it over a year! Please give me a response to this problem.

Thank you for your attention.

Wow...I had a completely opposite experience, thankfully. An Easylife rep went out of their way to call me after my purchase and make sure I had a delivery date scheduled that would work for me. I was pretty surprised to get their call- told them I had already set up a time and day and thanked them.

Why should I even post a complaint, I mind as well copy and paste your complaint I had the same problem.

IF I WERE YOU, I WILL FILE A DISPUTE ON THE CHARGE.

I just told someone else this but my experiences was almost the polar opposite...They called me to make sure I had a delivery date set up and were really very nice. My granddaughter has had her bed for a year now and even with her rambunctiousness hasn't done any damage to it.

I HAD SAME EXPERENCE. THE CUSTOMER SERVICE IS SUCKKKKK...

Agree with Mark, there's got to be more to this story.

Problem from abuse. I have had a great experience with Easylife. Great furniture for a great price.

Went in the store to look at furniture, salesman was very nice and professional. He helped us out, he is new to store so some questions we had he had to go ask the person in charge. The white lady behind the counter was extremely rude, disrespectful, and very negitive. I couldn't believe the way she treated the employees and the way she was speaking to us. She was one her cell phone arguing with someone in her personal life. What great professionalism. Easy life needs to fire this @*%#%. No wonder why no one was in the store and why they are hiring all positions. To the salesman "Jon" thank you for your help

I was pretty satified with what I got for the price and found the staff very helpful in helping me find the right style of furniture.

I am very glad that I went online to look up easylife. This weekend 6/14/2008 I was planning to purchase a dining room set from the Moreno Valley store. After reading all of these complaints it is not worth the effort. Good luck in getting your money back.

Easy Life is garbage furniture that is overpriced. You get what you pay for. You get sleazy sales people and cheaply made furniture. Furniture is very difficult to shop for when you are working a budget. I have seen sectionals costing $2000 at one store only to find the same couch at another for $1000. You really have to do a lot of searching when buying furniture.

The bottom line is stay away from Easy Life. There are no redeeming qualities.

ALL OF THE COMMENTS THAT I HAVE READ THIS EVENING HAVE REALLY AMAZED ME. MOST OF THE PEOPLE TALKING SEEM AS IF THEY DON'T READ VERY WELL OR PAY ATTENTION TO ANY CONTRACTS. WHEN YOU BUY ANY BIG TICKET ITEMS, THERE'S ALWAYS RULES AND COMPANY POLICIES. I DON'T KNOW OF ANY RETAIL COMPANY THAT COULD STAY IN BUSINESS WITHOUT ANY COMPANY POLICES. I AM SURE THAT THEY SIGNED SOME KIND OF CONTRACT UPON PURCHASHING FURNITURE. THE PEOPLE THAT ARE COMPLAINING ABOUT PRICE MATCHING & RETURNING FURNITURE ARE THE SAME PEOPLE THAT WOULD PUT YOU OUT OF BUSINESS, WITH THEIR RETURNS AND PRICE MATCHING ANYTHING THAT THEY SEE THAT WOULD BE MISTAKEN FOR THE SAME ITEM . I EVEN READ A COMPLAINT ABOUT SOMEONE GETTING A REFUND AND STILL HAD A COMPLAINT. ANYONE THAT HAS TIME TO WRITE A COMPLAINT AFTER GETTING A REFUND, BEWARE PEOPLE. I READ ONE COMPLAINT ABOUT BAD CUSTOMER SERVICE AND RUDE MANAGEMENT, HOW WAS THIER ATTITUDE TOWARD THE CLERK AND THE MANAGEMENT? BEWARE CONSUMERS THAT ARE READING THIS
GAR-BAGE, THIS IS A ONE SIDED STORY. DON'T BELIEVE EVERYTHING THAT YOU HEAR, SEE OR READ. I HAVE WORKED IN RETAIL FOR 25 YEARS.

Peggy if you haven't already, STOP do not buy from them. Customer service is really bad. It's so frustrating I've been dealing with them for about 4 months because they can't get anything right on their end.

This past weekend we waited 4 hours to have our broken couch picked up. The time passed, we had to call to find out the status turns out we were taken off the driver’s route. We asked if their was any way the driver could just show up, we were willing to wait. Within a 30 minute time frame we were passed around to six different people some of which were voice mails and the people we did speak to had us tell them the whole story and just transferred finally we got someone who knew how to do their job and look into matters for us. We were promised a call back, got it 15 min. later and ended up rescheduling for the following Saturday (now we had to convenience them). We ended up getting a call on Tuesday telling us to be present on Wednesday for delivery. This is just half of the hell we have gone through.

Please do your research on any furniture store you plan on dealing with. Our sad situation is on-going.

I hope we have a fixed couch by Thanksgiving, I know we won't receive a status call and we may get a surprise delivery- they are so unpredictable.

Great service, quick delivery and nice furniture is what I experienced.

I purchased a sectional at the Ontario store last year at a real great price. Now I know why, in December I noticed that my sofas were sinking in when you sat on them I called and I was told nobody could come out until next year so I said o.k. they sent a person by the name of Oscar out in January. Oscar informed me that he could not fix them at my house that he would go back and talk to the rep of the manufacturer and let me know what he can do and he would give me a call. I waited 2 weeks and nothing so I called customer service and I was told that they would have to be brought in for repair. Why didn’t some one call me and tell me that why did I have to call?
My second complaint is about Larry at the Ontario store I wanted to know why they couldn’t fix them here and what I was supposed to do with out sofas for a month. I called him 11 times in two days and he would not take my call I was on hold 3 times for more than 5 minutes and each time I was told that he will call me back, he is with a customer, he is busy, etc…. so the last time I asked for his name and informed them that I was going to complain on him for not taking my call when all of a sudden he calls me back not 30 seconds later. Its to late my mind was made up that he was not worth talking to if he is the one in charge I could just imagine the rest of the people. I feel that if I had not said that I was calling to complain initially he would have took my call, two days he can’t call me back why I was told to call Catherine at ext: 303 that she was in charge of this store.
My third complaint is on Catherine ext: 303 I called this lady for nearly 2 weeks and she would not take my call or call me back. I was very mad by then I finally got Catherine on ext:225 she happened to answer the phone and we got into it I wanted to know why she didn’t call me back and she said she was busy she returns calls at her earliest convenience 2 weeks mind you! So I couldn’t argue any more with her she was right she pointed out to me that on her voice mail it does not say I will call you back in any time frame and she was right. I explained to her my situation and she told me that they had to come back and there was nothing they can do. Put your self in my shoes how would you feel that you don’t get a call back in 2 weeks.

My fourth complaint is on the pick up of my sectional. I clearly asked for a phone call to give me some kind of window of when they would come and pick them up. Since it was Super Bowl Sunday did I get one a call no. So there I am all day Sunday and nothing but I couldn’t leave because if I left then they would come and I would never get my sectional back. When all of a sudden late at night, dark, a truck pulled up in front of our house it was 6:00 at night you have to be kidding me. I don’t know about you but that late in the night to let people in your house I am not o.k. with that at least if I would have known they were coming that late in the night we would have been prepared one simple phone call was all it took but no.

My fifth complaint is about all the people that answer ext: 225 I called twice a week and checked up on my sectional I was told that they will cal me when they are ready including (Roslyn and Larry) so I stopped calling after the third week. I didn’t want to have any more problems with east Life I just wanted to get my sectional back. So I waited and waited and waited when I realized wow it’s been more than a month and nobody called me. I called and spoke to a lady named Linda in customer service and she informed that the sectional was ready since the 25th of February. What! How come they didn’t call me!Like they said they were going to do as soon as they were ready this was March 3. As you could imagine I was very upset and disappointed I scheduled a delivery for that Saturday but after fearing that they probably won’t call me again I changed it to Sunday March 8. I told Linda that I wanted a phone call to inform me the time frame and she said I will call you back my self I told her it was very important that they call me this time.
My sixth and final complaint is about Easy Life Furniture. The last chance to make a good impression you blew it I never got that phone call and we waited all day Sunday until they got here I complained to the driver and he told me I just deliver there were no notes to call you sorry. Once again the one simple thing I ask for does not get done. I saw the notes for other people saying call 1 hour before delivery where was my note in the trash some where probably. Why did you fail me so bad on all levels? What did I do wrong? Did I speak to all the wrong people? Who is watching over all these people so that they can do all this and get away with it? I am very disappointed in Easy Life this whole thing was a nightmare to my family I hope for the next family that you don’t operate in this way. I would like a response in writing I am tired of calling Tes Viall 4 calls in two weeks and not getting a call back from her either I was told she is the highest you can go so you will probably end up with this letter I figured it does not say on your voice mail also when you will call me back so why bother calling you any more.

March 12, 2009

Note: The above was mailed to Tes Viall.

It is now April 15, 2009 and I still have not heard from anybody especially Tes Viall. I am not going to give up on this every body has a boss and all I keep getting is that you could only go as high as Tes Viall. Well what do I do, now that she blew me off for over two months now. If any boby is reading this forward it to any one that cares or will listen to what a customer has to say!

It is now May 25, 2009 and I still have not heard any thing who gets these e-mails doesn’t any body have the courage to send this e-mail to the right people I want to know what I did wrong to get treated like this by all these people. I also want some to tell me that it was not o.k. for them to do this to me. Please send this to the right person along with Tes Viall Thank You.

we bought a table set, 9 months ago from easy life, we called to advise them that the bar stool leather was ripping at the seem, they asked us to send pics to them, we had to call a week later just to find out they are sending someone out within 11 days, they finaly came tried to repair it and said they discontiued this item. and then we called to see what was going to happen and they said that it was our fault for the damage even know the seem is ripping, so they wont help us, they told us well since we dont even make that item any more we wouldent be able to replace it any ways... all in all its becouse they dont make it any more is why they are trying to blame it on us... NEVER SHOP THERE THEY WILL BLAME IT ON YOU AND WONT HELP YOU

Worst furniture store I have EVER dealt with, worst store period! I purchased a new bed/mattress and a 3 piece sectional on 4/5/12, I was told soonest delivery was 4/15/12, in which I would be out of town, so we agreed upon 4/18/12. I took the day off work to receive the delivery and cleared out my sons bed, he slept on a mattress, and cleared out our current huge sectional. I was told to expect a call the day before, 3/17/12, with a 3 hour window, I never received a call... I called the Cerritos store where I purchased it from and spoke with a gentlemen who had a VERY heavy accent which apparently made it hard for him not only to speak to me, but to understand me! He told me he would check on it and call me back in 15 minutes, 1 hour later I called back, spoke with a very nice girl who did her best to assist me, however advised me that not all the pieces were available so I would not be receiving a delivery the next day as scheduled, thanks for the call to let me know! I was then it told it would be 5/7/12 before the piece would be available. I called the delivery dept. at 6:45 am to have the order split since the bed was available and my 9 year old son was on a mattress on the floor. After a few calls I did get that to happen and his bed was delivered. I asked that a corporate manager to call me back, and I'm still waiting...
I took time out of my schedule on Thursday 4/19/12 to go speak to the store manager about what was happening, he was "apologetic" and didn't seem truly interested on helping me until I threatened to cancel my order. He said he would call me by 2pm to see what they could do, and to my pleasant surprise he called me within an hour and said they were able to get the missing piece off somebody else's order! (poor sucker) and got me a delivery date of today 4/22/12. My timeframe for delivery was between 3-6 and they showed up at 3, with only 1 of my 3 pieces, just the piece that they had on back order that they ended up taking from someone else's order, I refused the 1 piece, the drivers refused to go back to the warehouse for the other pieces, the warehouse, customer service and the store manager all refused to facilitate this more me and told me they could redeliver on Wednesday 4/25/12. So now we have taken our old bid couch out twice, not an easy task, and still have no furniture. I am going furniture shopping tomorrow elsewhere and will cancel this order.

I don't typically comment on purchases I make, but since Easy Life appears to be getting a bad rap particularly for deliver i figured i'd share my story in support of them. First of all I found the sales people to be very helpful and knowledgable but don't negotiate on price which was a bummer, but their prices are already pretty resonable so not a big deal. we went to a couple different stores and finally made a purchae hoping to take advantage of the no interest financing through 2011. As it turns out the website was misleading and we didn't qualify for that financing. I didn't appreciate the bait and switch but we ended up making the purchase any way. They told us the item we wanted (the NOVA table and chairs) was on backorder and would take 2 months. Okay, that is all the bad news. After that, they were great. I fully expected the item to be further delayed (more bait and switch) but it actually arrived earlier than expected by a few days. And here is where they went above and beyond in terms of delivery. My wife and i were away the weekend it was supposed to be delivered so we arranged with our apartment complex management to let them into our apartment for the delivery and set up. This entailed them going to a different address to get the management rep with the key and then going back to our place to deliver and set up the furniture. Then take the management company rep back to the other address. Since our management company is not always on the ball themsevlves i figured it would never get done properly and we'd return home without our table set up, but everything went smoothly and we love our new table.

hi i made a purchase at EASYLIFE on 5/9/09 and I'm still waiting on my furniture. I was told it got held up in customs, so the delivery date go pushed back to the end of June. Originally due the 12th of June customer service is not what if should be, if you see that you've told a person a certain date at leaset give us a courtesy call to keep us informed. It seems that it all about commission and after you made your quota what do you care. My 1st and last time making a purchase with this company.

I WOULD NEVER BUY FROM EASYLIFE FURNITURE ... This is a sincere warning! My couches were delayed for two weeks, on top of the month it took to get them. I sat on my livingroom floor, while they sat on my six hundred dollar deposit. Then when i finally got my couches... the delivery guys damaged them on the way in... thats NOT the worst part ! they refused to take the couches on that day! Instead they said they would replace them on a later day... to make a long story short. I'm stuck with damaged furniture. THEY DAMAGED THEM AND THEY REFUSED TO REPLACE THEM...the worst customer service, ONTARIO LOCATION.

Wow, My experience was great compared to some of the things I'm reading here. I didn't know what I wanted when I walked in, and I was shopping for my graddaughter so I didn't trust my own style judgment. One of the lady reps walked around with me and I told them what kinds of things my granddaughter liked- they helped me find a great bed for her and she really likes it. They were really helpful and worked with me on pricing.

Easy Life my Hiney

The only thing easy about Easy life is how fast they will take your
money. After they have your money good luck!. We bought a sofa set and the Guardian Protection plan on 1-13-09. We were given a delivery date of 1-29-09. On about 1-16-09 someone from the delivery department called and said we could have our furniture on 1-22-09. The delivery was easy and fast, as it turns out too fast. Within 4 days we noticed the fabric and arm of our upholstered sofa was broken and pulling apart. Upon further inspection we discovered the fabric underneath looked like it had been removed and replaced. Then we saw that the plastic pattern on the bottoms of the legs of the sofa was worn off as if it had been dragged. Obviously this was not a new sofa!
I called the store in Palmdale where we bought the set and was given the number for the district office. Let the games begin! First I was told that I only had 72 hours to report damage, when I asked where it said that I was told "well, we base that on customer pick up". I did not pick up my furniture I paid $ 70.00 to have it delivered. After some arguing on my part trying to find what the hell the warranty was for and being accused of either being to stupid to notice the damage or jumping on the furniture to break it, I was told I'd get a call back tomorrow. The call came and I was told a tech would be out within 11 days to inspect the furniture. When I asked to speak to a supervisor I was put on hold for 15 minutes. Finally when they realized I wouldn't give up they agreed to replace the loveseat GREAT! except it was the sofa that was broken. Is anyone listening? We scheduled delivery for 2-1-09 the delivery was confirmed on 1-30-09 for between the hours of 11a.m. to 3 p.m. Of course at 10:30 on the 1st I get a call from the delivery asst. manager they over booked and can't make it today. They are offering me a refund of my delivery charge which is okay I guess, that is if I ever receive it. The woman I spoke to did say something interesting " the driver is doing everything he can to make the furniture fit on the truck even standing the sofa's on their ends". Gee I wonder why Easy life has so many complaints about broken furniture. My advice, shop anywhere else! But if you have already bought and are awating delivery check your furniture out with a magnifying glass on delivery. This has been a stressful crappy ordeal. So far as I figure I paid $100.00 a day for a sofa I can't sit on. I am convinced they base their customer service on P.T. Barnums philosophy" THERE'S A SUCKER BORN EVERDAY". Never will I buy anything from Easy life again.

went to purchase a wall unit...no longer do they have a finance company to finance purchases. must pay in full for items...thought we need to spend money for the economy...what kind of furniture store doesn't offer financing for furniture?

I purchased a sofa and chest from Easy Life Furniture on 3/17/08 and was given a several delivery dates. Well to make a long story short I had to cancel my order on 6/1/08 because I never received my furniture. I am now going to have to go to court to get my money back. I have contacted the store manager ( in person his name is Romy DelaRosa at the Glendale, Ca location) I call the director at [protected] and was given several reason why she has not return my calls.

PURCHASED A BLACKJACK AND MONTE SOFA THE SAME DAY. DECENT SERVICE UP FRONT. DELIVERED A MONTH LATER. TURNS OUT THERES A PROBLEM WITH ONE OF THE RECLINERS ON THE BLACKJACK. THE OTHER PROBLEM WAS THE MONTE, IT WAS WAY TO BIG FOR THE ROOM.I WAS FIRST TOLD THERE WAS A 20% RESTOCKING FEE, THEN BY THE SAME STORE MGR.(ROBERT) AN HOUR LATER 20% WENT TO 60%. AT THAT MOMENT I REALIZED THERE WAS GOING TO BE A STUGGLE.A FEW DAYS LATER WE CAME TO THE CONCLUSION THE COMPANY WAS NOT GOING TO BE THERE FOR US. YES I KNOW IM SHOUTING, BECAUSE IM PISSED OFF. THIS COMPANY DOESNT GIVE TWO ### ABOUT THEIR GUESTS! WE ARE STILL WAITING FOR EASY COMPANY TO SCHEDULE DRIVERS TO COMPLETE THIS NIGHTMARE. BY THE WAY THE MONTE SOFAS ARE TWO DIFFERENT COLORS. COFFEE TABLE WOBBLES, ROBERT HAS ONLY CONTACTED ME ONCE IN ALL OF THIS. DEFFINETLY TWO THUMBS DOWN.

I have had the worst customer service experience in my life with easy life furniture. It has been three weeks of hell after I made my purchase. No one seems to be taking any kind of responsibility for my furniture not being delivered and the Los Angeles district manager will not call me back.

In my case: They could not deliver a couch up my stairs because they ( a contracted delivery service) did not have the proper equipment. I called Easy Life Furniture (Northridge, CA) and they told me they would schedule another delivery date with another company who would be "equipped" to make the delivery. One week later Easy Life Furniture has the nerve to send back the exact same two people with once again nothing in their hands. They didn't even take the couch off the truck this time because the delivery guys knew it wouldn't fit up the stairs. What did Easy Life Furniture expect would happen if they sent the exact same scenario to my door step!? Even the delivery men told me "I have no idea what we are doing here. I told them it wasn't going to fit". There is obviously a miscommunication with Easy Life Furniture and the Company they hire to make delivery's. So The guys leave and tell me the only way they can deliver it is by using a hoist (exact same thing they told me last time). They said their delivery company would charge $145.00 extra to use a hoist. I am so frustrated at this point So I said OK I will pay it. I tell Easy Life Furniture that i will pay for them to use a hoist just to get this thing done and Easy Life Furniture tells me the delivery company said "they could not use a host to deliver the couch". They blatantly lied to me and neither party would take any kind of responsibility for what they had said to me. Out of more frustration i said "I'm tired of all this professionalism can you please just drop the couch off in my garage and i will figure it our myself!" This is the best part, After I gave up and said "fine just put the couch in my garage" They told me they were going to charge me an extra $90.00 to bring the couch to my house again! As a company how can you allow your employees to take advantage of people this way? This type of behavior needs to be reported and documented. There are so many more respectful furniture companies out there what ever you do DO NOT USE EASY LIFE FURNITURE the next time you make a purchase. Their customer service department had so many chances to make this right if they would have just payed some attention to my matter I would have been happy even after the first incident.

I am going to file a complaint with the Better Business Bureau ( http://www.la.bbb.org/ComplaintInformation.aspx ) and I encourage you to do the same. There corporate office really needs to make smarter hiring decisions unless they are OK with mistreating their customers. If you had a bad experience like the one I'm having at this moment then FILE A COMPLAINT today. Easy Life Furniture does not care about you, all they care about is making the initial sale. After that you are on your own.

FYI: i work in SEO (Search Engine Optimization) and when ever you make a complaint online make sure you refer to their full company name like this: "Easy Life Furniture" . It helps search engines like Google pull these complaints when people search for Easy Life Furniture online. That way people know about Easy Life Furniture and the way they do business. If they continue to ignore my problem or don't make it right I am going to destroy their Google ranking. wait and see ;) I will build blogs, forums, and websites dedicated to Easy Life Furniture's incompetence.

ok, i agree that their service may be faulty every now and then, it cant always be perfect and bad things do happen. But here's what you say " I was really mad and told them it wasn't my fault the couch wouldn't fit and I loved the couch and didn't want to have it returned and I did not want to pay the 20% fee". so you're mad, ok, you want the couch in but it wouldn't fit. whose fault is it? YOURS. because you didnt take the measurements. If you had bothered to read the sales agreement you would have seen that it clearly says that the customer is responsible with the measurements. signing the waiver is when customers like you insist to have the sofa in when it just wouldn't go, and any possible damage foreseen by drivers would be your fault, because you've been warned about it. that's because you dont want to return it. and to move on, 20% restocking fee again is part of the agreement, why contest it? you agreed and signed that. i did read my paperwork, why doesn't everybody do the same responsible act? it's that simple: don't buy if you don't like the terms of the sale. But at least get to know them!

ESTOS SON MENSOS VATOS, QUE NO TEHNING CABAZA DE BURRO NO SON BUENO POR NATHA SON HOTOS.. EL CHOLITO DE MICHOCAN NOT MICHIGAN GRINGO BUT A GREASEY BURRITO

I purchased a sofa and love seat from Easy Life in Oxnard, CA last Sunday and had it scheduled to be delivered today, Saturday, 2/7/09. By early Saturday afternoon I became concerned as I had moved my old cloth couch and love seat outside to facilitate the move of my new furniture, and it had sat out in the rain for 2 days. I also had a birthday party scheduled for my daughter that evening. When I called Easy Life to check on the delivery I was told that they had my address in a city 30 miles away. They also said they were missing one digit on my home phone number, but didn't try calling my work phone number when they couldn't figure out the missing digit on my phone number. Then they told me they didn't have anyone who could deliver to my city. After all, I only gave them a 3 1/2 window to let them know their salesman wrote the wrong city, zip code and phone number after having me dilligently filling out their forms myself with my correct address and phone numbers. I would have to wait until the following Thursday for delivery. I am having a party tonight with no living room furniture, except tables. I then asked for my money back. She told me that since I paid by check it would take 10-14 days. The money was taken immediately from my checking account due to their payment system by check (they actually run it then and give you your check back), and with the internet being what it is, it could have easily been proven immediately. Now I have no furniture and no money to buy elsewhere, and soggy wet furniture sitting in my front yard. I wish I had checked online before buying from them. Hopefully I can save someone else from the same type of fiasco.

When you purchase "As is" you take the chance of damage, defect etc. like they say you get what you pay for, just like if you buy a car "As is" you take it with whatever work that might come with it! Buyer’s remorse can be avoided if you pay alittle extra money for something with a warranty. you cant expect to pay nothing for something!

I think Mr. and Mrs. Jones who know the people at Easy Life are related to each other and each wrote a seperate positive opinion - which I respect though disagree with based on my own experience.

I had a recliner delivered on Wednesday. It is now Saturday and the reclining mechanism no longer works. I purchased it from their Bellflower showroom. When I call they tell me that my purchase is "as is." However, my recliner was new - it came in a package and the sales person specifically told me that what I was buying was new and in a package unlike most of the furniture in the Bellflower warehouse which had been showroom furniture at their other stores. I explained that based on California law, purchased merchandise for home use is supposed to be fit for use. Further, there was another recliner - not the one I purchased - in the showroom that did not work. I asked the salesperson if the recliners were prone to break, hence the low price. He told me no, said that the recliner that I thought was not broken was indeed working but that the lever was just stuck, and told me that the recliner sofa I would be getting was new and packaged. Anyway, I did not want a refund just to exchange my sofa for one that reclined as it should. It has only been 3 days after all. After arguing with the manager he agreed but told me I would have to drive the sofa in myself and pick up the other one and could not pay extra for them to do the delivery. He gave me the corporate customer service line to see if they would agree to ALLOW ME TO PAY EXTRA to have my sofa picked up and a working reclining one delivered. The customer service at corporate would not even let me finish explaining what occured without interrupting and saying "you bought it as is" even if you bought it new. I asked to speak to a customer service manager that would at least let me ask my question - I had already received the okay from another manager for the exchange. She then said they could not arrange a delivery for me even if I paid extra - I would have to talk to the manager that said he would exchange it. So in a way they were giving with one hand and taking with another. I basically will have to hire a mover and a uhaul to do the pick up (over $150). I had paid Easy Life $65 for the delivery originally and was willing to pay this much more. At this point, I am not sure if I should pay $150 to hire a mover and truck to have another reclining sofa that might break in 3 days more!

Their customer service was awful. I had recommended them to my sister and my friend who were both looking for nice and inexpensive furniture. I called them today and warned them - made sure they stayed away.

I too know the people and the company bit only because their customer service SUCKS! I have had such a horrible experience with customer service. Easy Life has made my life anything but easy.

I rightfully paid for my extended warranty yet they can't schedule a simple delivery, there are no follow up phones call that are made and they conveniently forget to call their customers of any cancellations.

Here is a snippet of what I have been going though for 4 months now.

- Upon delivery our warranty which we paid for was not included. We called to simply ask for it be mailed and that was asking for too much. After getting the run-around, we talked to the manager and he arranged for it to be mailed. A week later turns out it never left the mail room. My mother-in-law had to pick it up.

- A month later the couch breaks. Turned out there was a crack in the main supporting beam. We scheduled a pick-up and it was cancelled without notice so we spent 4 hours for nothing. When we did call we were told we had been taken of the drivers route. Apparently Easy Life avoids their paying customers and hopes that they can figure stuff out on their own.

Like I said, this is only a snippet of all the hell I have experienced from Easy* Life Furniture.
I still am waiting for them to pick up my couch (great just weeks before Thanksgiving, I can guarantee I won't see my couch or hear any updates anytime before then).

All I can say is really do your research on any company you are planning to deal with.

Easy Life does have cheap prices and nice furniture but pray nothing ever happens because it is time consuming and emotionally frustrating dealing with a non customer-satisfaction driven company. "Just here to make the sale" should be their slogan.

All furniture stores have a restocking fee. And anyone buying furniture should know the dimensions of their home. You can't expect all the work up to delivery to be free when it doesn't fit.

I know the company and the people who work there, you just dealt with a bad person. you can't blame the company. also, almost all places like that have restocking fees, that is just part of buying furniture. Wickes may not have one, but their furniture is crap and way to expensive.

I can't believe that this company is still doing business. The pain began when I entered the store. Sales person with no knowledge of what they are selling and a manager that was the same. After making the purchase of a sofa, I was delivered the wrong one 3 times. Called the person (Tess Viall) that was to make the situation better and this was a joke. She was a Bit%& from hell. Who hires an incompetent Director like this. I Will tell everybody I meet not to shop there. Hopefully they will be going out of business soon.

Miss Sofa

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I purchased a show room demo dining room set, table chairs, china cabinet with hutch (all Kathy Ireland) plus a new living room set with recliner sofa, recliner love seat, recliner easy chair, two end tables and a coffee table. The china cabinet and hutch was delivered with scratches and one glass hutch shelf missing. It took weeks to get it replaced. A few days after receiving the living room set we noticed a problem with the sofa. The center section was not flush with the left and right section. It was positioned inward about two inches. It took five months to get an Easylife "tech" to come out and look at it. Yep, it's defective. Now they’ve taken it back to "Return it to the manufacturer for repair". 1) All they can tell me is the manufacturer is "Ashford" and nothing else (phone, address). 2) Now I understand that the manufacturer is liquidated and the furniture is discontinued. 3) They've let it slip that they will probably do the repair themselves anyways. The customer service rep. has lied and failed to return my phone calls. The store manager has just flat out ignored me. On top of all that and I have no idea who is going to actually repair the sofa as my matching irreplaceable discontinued sofa is gallivanting around the country side. Those are scary thoughts.

I agree with Amber, I've actually purchesed furniture for OTHER people from Easy Life and I wouldn't do this unless I was confident it would hold up. Nothing bad to say here...

Bought some furniture from the worst easylife store, (MURRIETA) the salesman was awsome customer service good... but dealing with the manager wow what a experience its like dealing with a teenage age girl going through puberty or Bi-Polar teenager, at first she seemed okay but she just snapped on a dime. Loud screaming at me and my family... blaming me for the delivery people's mistake ... I then canceled my entire order she became even worse ... I mean what a ###... I then took a bite of the 20% re-stocking fee which is full of ###... Like there going to re-stock ###ed up merchandise... give me a break ... I then bought the Majority of my furniture at Living Spaces... There was a couple of pieces I did like from easylife, and I ended up buying that at there Ontario Store...
Everyone there especially the Manager a true Human being He listened to my story about there Murrieta store and Gave me his Assurance if anything happend to my furniture the next time he would tkae care of it

Can't agree with this complaint. I was sure to do my research. Actually, I shopped a couple of their stores and compared experiences and product based on some of these reviews. When I shopped their competition they were priced much higher and were less friendly.

I found the exact opposite of what is described above and got a great deal with timely delivery. The delivery company was very pleasant and professional.

I find it hard to believe the delivery company acted the you say without some type of provocation. It just doesn't make sense. But if so, I can sympathize with you. However, I would highly recommend Easy Life and have done so to all my friends and family.

Sorry to hear that. Easy Life has made my life anything but easy.

I've been dealing with their customer service on and off for about 4 months now because they cancel without notice, conveniently forgot to send my warranty which I paid for in store(for those who don't know- you pay in store and get warranty with delivered item, if not included this becomes your problem), they don't seem to have records of anything and they love to pass you from voicemail to voicemail (just press "0" it will force someone to pick up and actually listen to you).

Easy Life- great prices, cheap furniture, VERY BAD customer experience/ service.

And, everyone I've talked to has had a bad experience as well.

PLEASE, do your research before buying from any store, I only which I did. Amy be happy you seen the signs early on, I only which I did.

Nothing but a great experience for me and I love the furniture, especially the price. To bad your experience was bad, but I have recommended to everyone and those who have bought had the same experience as myself.

My delivery went very well for me and I love the furniture.