Contour Adjustable Beds / Adjustable Bed Enterprises
Reviews and Complaints

I purchased a bed and unfortunately paid cash for it. was told i could have my choice of mattresses, firm, orthopedic top or soft. I asked for orthopedic but they sent firm. I have attempted to call customer service numerous times but always get voice mail and they have never returned my calls.

"She sighed the contract that had a 5 day cancellation from the date of purchase." That is all.

I agrre with the no customer service problem as we have tried numerous times to contact the company and they will not respond. We also have a problem with the bed and the cost of it.

LOL geez I should have had my glasses on,
out of line not put of line...

I ended u filing a report with the FTC after they kept calling us AFTER I stopped the salesman at the door and said I wasn't interested then told them I did the next morning when they called at 8:15, right on schedule!

The calls stopped.

If they just had a flat rate in there books for the beds it would be one thing but you can always bargain them down to about 2k if you actually need a bed like this and some people do but they are way way put of line with thier sales tactics.

the company tells you that you have been entered into the win a bed sweepstakes, ..which is not the same thing as winning... we all know that right?

The company tells people that they won a bed to get the appointment.
Worst company...They prey on the Elderly and Poor

I hate my bed. Never had back aches or hip aches before this monster of a bed. Have them now each morning

If you google contour beds complains you get a slew of hits all about them changing thier name from Craftmatic to contour to get out of the aarrenties, they were fined $4 million dollars by the FTC for the sales tactics, the second highest as of 3 years ago and they will not leave your house without making a high priced sale.

If you really are convinced you need one of these beds they begin thier pitch at around 7k but if you're persistant you can talk them down to close to 2k...

we've had our bed for 1 1/2 yrs. motor for the head doesn't work It will cost $150 just to have them come out! Talk about a scam. We would never tell anyone to buy this bed.I'LD SAY WE FELL FOR ALOAD OF CRAP, CONSUMER BEWARE!

@ GM of Florida
I too have worked for both Craftmatic and Contour and I have seen and delivered 2 beds free of any and all charges to people whom have won them. The company sticks to they're word and chooses winners monthly. Contour does in fact work off refereals, cold call, mailouts, internet inquired leads and other marketing avenues within the telemarketing arena. The product is very good and is ashame that it has to carry Craftmatic's burden since Stan Craftso gave it a bad name with all the legalities he so blindly ignored. Contour has cleaned up a lot of Craftmatics garbage and is owned and operated not by Stan Craftso but independant owners and is thriving better than ever !

I've been getting the same thing GM and live over in DeFuniak east of you...

They got me so irked at calling I filed a complaint with the FTC and made a post in my blog that I hope gets a lotta views...

I've even been getting calls now from blocked numbers asking for my wife who is bedbound and they know it and when I tell the caller I am her husband they hang up...

http://senseless.livejournal.com/392769.html

I got another call from them at 8:15 this morning and have told them to stop calling more than a dozen times and we to are on the do not call list but they call at least twice a day and that is after they actually showed up here because my wife answered a call and foolishly told them it would be ok.

I have to say the salesman himself was new to teh job and extremely cordial and did not give me the pitch but was require to call from our house to confirm he made the appointment, his boss demanded he let me speak to him and I started to get the pitch a mile a minute and finally the salesman must have taken pity on me and waved for me to just hand him the phone back and he in turn got a three minute lecture and he ended up telling the guy no its not gonna happen and goodbye.

Very nice man and I hope he gets himself a better job...

DO NOT, I repeat, DO NOT send in the free chance to win an adjustable bed coupons received in the mail. Even more importantly, DO NOT GIVE THEM YOUR PHONE NUMBER. After several months of telling them I'm not interested, and not answering their calls, I finally had to have their number blocked. The calls would start at 8:00 a.m. and continue until 10:00 p.m. daily. Unless your a gluten for punishment, do not give your informatin to this company.

GM, Florida

I USED TO WORK FOR CONTOUR, ..AND NOBODY EVER WINS 500.00 DOLLARS, ...IT IS A CERTIFICATE THAT U CAN USE TOWARDS THE PURCHASE OF A PLATINUM BED OR CONTOUR FLAT BED. THE CRAZY THING IS THE NUMBERS THAT ARE CALLED ARE PEOPLE THAT WERE INTERESTED IN WINNING A CONTOUR BED, ...I WAS TOLD WHEN I STARTED THAT SOMEONE WINS EVERY MONTH, ..BUT I NEVER HEARD OF ANYONE ACTUALLY WINNING. CONTOUR HAS AN AUTOMATED DIALING SYSTEM, THOSE NUMBERS ARE CALLED OVER AND OVER, ..EVEN IF U SAY UR NOT INTERESTED, AFTER TWO WEEKS OR 1 DAY YOU CAN BE CALLED BACK, ..IT DEPENDS ON HOW MANY LEADS ARE IN THE SYSTEM, AND HOW MANY TIMES THE MANAGER RESETS THE DIALER. WHEN U ASKED TO BE TAKING OFF THE LIST..SPEAK TO A SUPERVISOR AND BE FIRM IN TELLING THEM ABOUT UR CONCERNS, ..BECAUSE SOMETIMES THE NUMBERS ARE HANDWRITING AND GIVEN TO MANAGEMENT TO BE TAKING OFF INSTEAD OF BEING TAKING OFF THROUGH THE SYSTEM. AND NUMBERS GET FORGOTTEN. OH AND BY THE WAY CONTOUR IS ACTUALLY CRAFTMATIC, ...AND WITH THAT BEING SAID..RESEARCH WHAT HAPPENED TO CRAFTMATIC.

Spring of 2010 and they're still at it. We were getting 2-3 calls a day but when we finally DID pickup, there would be silence on the other end.
I also asked to not be called and informed them I was on the National "Do Not Call" list.

I, too, was told it would take 24 hours. We'll see!

I worked there 1 week . You get appointments made by the company . Every one I got was 40 miles out of town. Once you get there if you make no sale you have to call in to a super salesman . I knocked on the door .Lady answers and looks outside and said where is the bed I won.She said I got this in the mail. You have been selected to win a free bed call today for details .She was about 85 years old .Husband 85 dieing of cancer . He was about 6ft5 in tall lying on a 6 ft hard bed on oxygen .She was saying how poor they were and she made the appointment to recieve delivery of the bed she was told she had won.I called in and was told she is lying go ahead and try to sell her.So I started my pitch.She started crying .Naturally the old man was gasping for air. I am thinking GREAT he has a heart attack because she is upset .I hit the door .Supervisor calls me saying go back and put her on the phone . Me to him F-U .4 Appointments people were told anything to set an appointment .

We purchased this double king size bed and matress's in June 2010, yes June 2010 and to date I have been unable to use it, I have lower back problems with many surgeries and salesman told me no problem this setup would help. If I sleep on it my hips and back hurts for several days. Complaining has several times their response, nothing they can do.

1/23/17Our foundation to one if the beds isn't working won't raise properly. I just tried to call the number on my contract and it's disconnected! Dues anyone have a good number?

Contour sales rep took advantage of my elderly mother. She purchased the dual control bed, spending over $6000. She and her husband couldn't sleep on it because it was too soft. They sent extra foam inserts to add. This caused the bed to bow up in the middle; impossible to lie down on it! Of course, Contour Company refused to allow her to return it because it was past deadline for returns! She never slept on the bed and we are stuck with it! Very bad company!

In 2009, I purchased and spent over 9K for my bed which was a platinum dual. The sales person told us we had a 25 year warranty on our mattresses, that would be pro-rated if they themselves (the full actual mattress) had to be replaced, but that any time we needed an insert, that portion was free, except for the shipping (how much can a piece of foam cost to ship - shouldn't be much right?). Secondly, the mattresses were not the same height, the one side was about an inch and a half taller than the other, which our rep said would be taken care of - never was after numerous calls to our rep to the point he refused to return our calls. I called them today to get the new inserts, only to find out that now they are over $400. Really?, for a piece of foam to ship? What happened to the inserts were free? The bed itself is fine, the two sections do not stay together even with the wheel locks on, (I can live with that part, even though it shouldn't be this way), I've not had issues with the motors, but am very dissatisfied with customer service, the rep and now the fact I have to pay so much to replace an insert that was suppose to be free, which was a determining factor of buying this bed. I could have purchased a much less expensive bed and wouldn't mind replacing the mattress as I would have known ahead of time. My mattresses look like new, I've kept them covered, I am extremely disappointed and this bed will be headed to the landfill and will go back to a Sealy or Temperpedic. This purchase was one of the biggest mistakes I've ever made. Be wary of your sales person of what they tell you to sell you these beds and I now know why they changed their name as their sales people and company are not on the same page when they sell you a bed. How sad that a company doesn't honor what their sales people tell a customer to sell their beds.

All mattresses come with pro-rated warranties. Every mattress manufacturer in the United States has the same type of warranty. A pro-rated warranty works like this: If you buy a mattress for $3, 000 the amount is divided by 15 (Number of years of the warranty). That comes out to $200 per year. Let's say that in the 5th year you have a problem with the mattress and you need to have it replaced. You have used the mattress for 5 years out of the 15 or 1/3 of the life of the mattress. Take the $200 and multiply it by 5 years and that is what what the customer should pay to get a new mattress. This is fair and reasonable because the customer has used the product for 5 years.

About the first week of Feb. I received a phone call tell me that Ihad won a sweepstakes that I had returned in the mail. And that a representative from Contour Beds needed to come to the house to present it to me. I agreed and set the appointment for Feb.9th 2012. I think the appointment was for 1:00pm. Miss Clement arrived on time and gave me a Gift of a candle for allowing her in our home. She proceeded to tell us about Contour Beds, After about 1 1/2 hours she wanted to go to our bedroom where she ask for 5 pillows, she then proceeded to make up an look-a-like adjustable bed, , ask us to lay down on it and told us how comfortable the bed would be in this position, then proceeded to put a vibrator under the pillows to give us the feeling that was how a bed would feel. We then went back to the table where she started filling out papers. We ask the price and she told us $5, 078. My husband said no way would he pay that much for a bed, she then called her office and they talked and Mr Boes said for her to offer us a deal
iof $4395. with tax of $334.02 and Delivery of $349.50 making it $5078. My husband said that he would not pay delivery or Taxes, She made another call to her office and he agreed that we could have the Premium Premier bed for $4395. with no tax, no delivery charges .

The sweepstakes that I won was a $500.00 coupon which would make our bed cost $4395.00
By this time she had been in our home 51/2 hours and I was ready for her to leave.
we first kept telling her no and she finally convinced my husband that we really should get this bed, because she said that wife really wants this bed. High pressure was not the word
The bed was delivered on Feb. 14th 2012 The cancellation date was 2/13/12 .We have not had a good nights sleep since getting the bed. We have told them to come get the bed and they say that's out of the question. They sent the service dept. out to put a new softer insert in the bed and we still cannot sleep on it. I refuse to pay for this horrible bed We are 75 yrs old and are willing to take the hit on our credit report rather than keep this bed. BUYER BEWARE THESE ARE NOT GOOD PEOPLE. I f you are reading this then I am sure you see others that say the same thing.

Contour representative came into our house, watch the video and insisted on going to our bed to do the demonstration. I refused and he keep on insisting to go inside our bedroom. I raised my voice and I said I don't want you to go inside our bedroom and he asked why? He called his manager. Very disrespectful! If the customer said no, , they should stop. I will never buy your product.

I was approached by this company and ended up filing a complaint with the FTC http://www.ftc.gov/ because of the persistant calls AFTER I stopped the sales pitch with a definate no then began to do some online research an I noticed about an 18 month span without many complaints then it esculated at the beginning of the year...

If ANY company uses high preasure sales tactics to prey on you or a family member or friend I urge you to file a complaint with the FTC in addition to posting comments.

Lousy bed, horrible service, decietfull sales practices. $5900 you would think would get your parents a very nice bed. Not from contour. Look somewhere else, Please don't be fooled too.