They wanted my ck or sav acct number to make sure of who I was. Told them that I was not giving them that info. Wanted to speak with the manager on duty but he was too busy and said that the man was right asking me for the info. I hung up and called back . Wouldn't you know that the same person answered. Now how is that a coincidence. I asked him for his name and he wouldn't give it to me. I laughed and said that was really funny! I am very upset with them .
Claimed loss: replacement of both mattresses under warranty
Desired outcome: to replace my request without having to go through my accts. No need for it. Also to apologize for their rudeness on the phone.
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