Suburban Propane

Looks like price gouging. We cant get any response from suburban propane to explain why our bill suddenly quadrupled since the new management changed 3 months ago 3/2020. The billing department and new manager named "terry or"tj"has refused to contact us for explanation why our 3 year budget contract is not being honored - or suddenly ended - after only 13 months without our knowledge. We got a quadrupled bill last month for $1600, now it's over $2000! We can't reach anyone at suburban to call back or email to explain!

Note: we only use propane for cooking and hot water and the fireplace.

Their store (broadway in placerville) won't allow anyone inside due to"covid". We've left weekly messages since april on their website phone and email. It's feeling suspicious.

It's been 4 months! Do we have to find a lawyer? Going forward this is cause for immediate severing business relations. No one should have to endure price gouging and alienation after signing a contract and being faithful customers for 17 years.

I moved into a new rental three months ago. I share a metered tank with another tenant on property. I noticed the bills were very high ($4.56 gallon metered + around $15month in added fees). This tank I confirmed was built in 1950s, the meters are from 1986 (Dept of Weights and Measure has been notified) and the lines from tank to building were very shallow in the ground, and some propane lines were exposed and sticking out of the ground. Even if the tank was "re-certified" as they claim, it looked terrible even if it was "safe." Also, the tank was sliding down a hill gradually over time and Suburban had to be notified about this to come fix it. I am having trouble getting my account credit and deposit back in a timely manner; also, I am having trouble getting them to come pick up their tank and equipment in a timely manner. What's more, their customer service reps usually tell me different things and some even lie, such as after I switched services telling me they would have worked with me on the pricing - but, that's not true, as they never previously offered to budge from $4.56gallon metered. I found a new propane company that charges me $2.50gallon metered and only $4month in any added fees. The new company properly installed everything (legal meters, low dug lines, new tank, etc.) and their tank looks very presentable (and the Suburban tank was far from presentable).