JPMorgan Chase

Chase bank allowed account takeover fraud & assisted in other fraud against my mom's soc sec income and stolen in house. They knew who, when, where of the theft but would not report it, never monitor the accounts after numerous complaints. Never frooze or closed the accts letting it go on for a year. Finally ended Thanks to BofA freezing her new acct. in 2019.

My mother who was suffering from dementia has a son that she had been the Rep. Payee for since the 80's. As her cognitive decline escalated her son took advantage of her financially. Her checking account that she paid her bills via personal checks went from NO checks being written, NO bills being paid as usual ie: Utilities ect. Overdraft Fee's, Stop Orders she didn't make, and nothing but payday loans COMPLETELY consuming her entire benefit check leaving her with no money for living expenses like utilities, car registration/insurance, FOOD, and so on. She was getting something like $1271.00 a month.

She was living check to check as it was then every month she was completely broke. On her "lucid" days in 2018 when things were way out of control and she was overwhelmed with bills and being flat broke she knew something was wrong and her money is missing wanting to know where it went I'd take her to CHASE BANK to ask where her money went? NOT one representative would tell her that the beneficiary of the Represented account with her name as the payee, had been committing account take over. Even though her name is on his rep payee account and has bank statements she no longer understood what they said or meant. So even though she had been shown she would have had to be verbally told what was going on. It is NOT legal to make any deposits into his account because it was specifically for Direct Deposit from SSDI exclusively. NO OTHER deposits are allowed or so they say. They did NOT play by any of the rules, laws and continued to let him steal from her account and illegally deposit her benefits into his. 1. Account Take Over is a criminal offense. 2. Beneficiary NOT allowed access to his or anyone else's money in their account where his name does not exist on. 3. Commingling. 4. Exceeding the $2k limit on his account that went over the limit on more than 1 occasion. 5. Used her debit card ALL the time. She didn't even remember let alone KNOW that her new card came in the mail due to his intercepting it. He flat out stole her debit card! He said to me and others that Her money is HIS MONEY! Mom's complaints were not taken seriously. They knew she was having cognitive problems and just ignored her. What could she do? They weren't offering any fixes, or pay back any of the money she went without mo after mo. Mom added my name to her checking account to help manage her finances. Next thing I know I am blocked and her son is emptying her account again! They won't pay her losses back, they opened a new account for her son who NEVER saved a dime in his life opens his new account with thousands and thousands of dollars he had embezzled from his mothers account! The last time I took her down to CHASE to talk to the manager that gal wasn't forth coming with any help for my mothers situation, the mngr KNEW her account had not been used in over 6 mo.'s it was compromised! They kept that acct OPEN for over a YEAR to add fees. The fee's are over $250.00 or so.

Police reports and I recently filed another complaint with the DA. Other agencies ect had been contacted.