Food4Less

No response from the company with several attempts to be taken care of for this incident:

I was shopping on 4/10/2020 at the Food 4 Less at 7730 Hazard Center Dr, San Diego, CA 92108 around 10 am. I am a disabled, two time combat veteran from the United States Marine Corps. It is difficult to get around and I have to limit myself to going out because of my disabilities and COVID-19 (the Corona Virus) and I have a compromised immune system due to my time in service. It has been difficult to get food because of my physical and mental impairments and even more difficult nowadays as everyone keep emptying the shelves. I finally was able to get some food as there was plenty on the shelves. When I got to the check out, the cashier asked another employee if there was a limit on pasta. She did not know so she called the manager. The manager came over, after yelling out the door at someone. The cashier asked the manager what the limit was. The manager starts yelling at me about bringing in bags, so he goes and gets a cart to put the groceries in. He starts to yell at me calling me "a store" I was a store and there is a limit. My first thought was that he assumed I was buying groceries for a market that I owned. I was standing there in a torn up jacket, leaning on a cane. You can obviously tell I was handicap and not financially able to own a store. I asked him what the limit were so I could find out what I could buy and he repeatedly said "personal consumption, personal consumption!" He never defined what personal consumption equated to. He was yelling so loud that people at other check stands were looking at me in disgust. He starts throwing the food that I wanted to buy into the grocery cart to include things that were brought to the check out as one or two items. The fact is, there was no limit as it was not posted and he didn't have an answer as to what was personal consumption. Even the stuff that he said was fine because it was already rung up, he was throwing back in the cart. I gave back the couple of items that were in a bag so I could leave. I felt depressed, ashamed, as if I was a burden to society. I left with no food, mentally distraught, was in pain for about a week. I can't go back because of embarrassment and I don't want to repeat the anguish that I suffered. He could see me leaning on my cane and could have had some compassion or even just spoke in a professional manner, and talked to me in a regular voice to see what the situation was. I could have explained to him my situation and he could have given me his thoughts on it, and we could have come to some sort of agreement. Win-win situation. Bottom line is that I could have left something to eat, instead of empty handed. I tried twice by on-line e-mail and twice by phone to the corporate office to get this addressed, so that I can get some groceries. The e-mails were never responded to and the ones on phones didn't care. People around me have been helping me out a little but they are limited as most people are out of work because of COVID-19.

Now it comes time that I have to do something to help get my situation resolved. I can't imagine how many others were abused as bad as or worse than me. I want to make this national so that it grabs the attention of this organization to ensure that people aren't treated abusively anymore. I shudder to think of some elderly woman getting treated that way with their physical and mental deficiency as well. As of now, I don't know what the future holds for me. No one should be treated this way, especially someone like me with PTSD and a host of physical ailments. If this is the way this organization treats a disabled, combat veteran, I can't imagine how they treat someone they don't like.