Vons reviews and complaints 3
View all 680 complaintsVons - $5 Friday Sale
This happened on 12/16/22 at 7:30 a.m. Pay close attention to the brand, size, and price on $5 Friday deals. I saw a display listing $5 pumpkin pies so I picked one up. Imagine my surprise when I got home and saw that they had charged me twice as much $10! The ad says 24oz. and apparently my pie was 22oz. so it wasn't the right pie even though they were all stacked together on the same display with a big sign saying Pumpkin pie $5. I'll never fall for that again.
Desired outcome: I would appreciate it if they would stop stacking everything together on $5 Fridays. it's too much of a hassle to go back to the store for a refund. Just want them to know that I won't be shopping there on Fridays anymore.
Vons - ripped off $10
this happened today 4/11/22 at 7:45 a.m. i paid for my groceries with $60, that was 3 $20 bills. the checker lady gave me change for only $50 and she was so busy talking to the bag boy that i didn't even realize what she did until i got home. i called the store and of course their manager was unavailable so i left a message and they said they would pass on the information. i'm so disappointed that this happened because i'm at this store twice a week, now i don't think i'll be going back there again for a long, long time.
Desired outcome: i would like the manager to speak with this checker to stop having personal conversations with the bag boy when the customer is standing right there! and to pay attention to the money that's handed to her.
Vons - Racial profiling
On the evening of 11/16/20, while attempting to check out @ the self-check machine from Vons Store #2355, I was subjected to racial profiling.
All lines to the registers were fairly long, self-check being the shortest so I opted to use that. While waiting to checkout, I observed the attendant whose name I'm told was Paul, kept looking over to me. When my turn to checkout was up, Paul proceeded to stand directly next to the machine I was using and watch me specifically, only leaving my side when a different self-check machine was malfunctioning. Throughout my transaction, Paul proceeded to interrupt me to check item-by-item all off the things that I scanned, at one point reaching into the bagged grocery items in my cart to ensure it was paid for! At that point I was completely fed-up and demanded a Manager. After waiting for some time, security showed up instead of the Manager; the attendant Paul took the security to the side and began whispering, afterwards security came over to me questioning my bagged groceries. Finally another male showed up whose badge read Bill who stated he was the Supervisor. I recounted the issue of the attendant profiling me, interrupting my transaction and reaching into my cart to check all of my bagged groceries - the Supervisor defended the attendants actions claiming it was simply apart of his normal duties. Funnily enough however, none of the other customers had their bags checked item-by-item to ensure everything was paid for. None of the other customers had an attendant staffed directly at their register throughout their transactions or had security question them. The Supervisor was not cooperative in giving the Store information or Manager name, luckily the Store Manager is printed at the top of each receipt - they can be expecting an investigation against discriminatory profiling practices.
I had a similar experience at a different store. The black employee stood by me at the self checkout and stared as a I scanned my items, watched me pay but a receipt didn't print out. She insisted I could not leave the store with my purchases, even though she had watched me pay and could see on the screen it said was my card was approved and that the self checkout had then reset for the next customer. She did not watch any of the other customers, who were the same race as herself, just me. I told her to f_uck off and left the store with my purchases. End of story.
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