Sephora

I received a Canadian online order but it had NO packing slip in it! So then I made a call to the U.S. to them and they told me that they CAN'T send me the packing slip due to it should have been included in my package as they're unable to re-print it but will also input a note into my account and that I can print it off from the order history! So I printed that off and went in-store in Canada to return a product that I wasn't satisfied with and they told me that I COULDN'T return it because I didn't have the original packing slip! I've told them the problem and how over in the U.S. told me that they've inputted a note into my account and that they CAN'T send me the packing slip as it should have been included in my package due to they're unable to re-print it, and the store manager, the lost prevention officer, and the other employees, told me that I needed a vaild Government-issued photo ID in order to make the return! I DON'T understand why that's necessary in order to make the return as I CLEARLY HAVE PROOF that I purchased it from YOUR company! I want a THOROUGH INVESTIGATION to be implemented and a CLEAR EXPLANATION as to WHY my packing slip WASN'T included in my package and I want them FIRED as they FAILED to do their job properly for SCAMMING ME! I'll NEVER SHOP at Sephora online AND in-store again for I'm COMPLETELY UPSET with the HORRIBLE customer service that YOUR company has given me due to I've COMPLETELY LOST FAITH in YOUR company as I simply CANNOT TRUST whether I MIGHT be SCAMMED AGAIN from ordering online with the MISSING product(s), the WRONG product(s), AND/OR WITHOUT the packing slip and how I MIGHT be SCAMMED in-store if they DIDN'T include/give me the receipt for my purchase(s)! I'LL DEFINITELY BE PASSING THIS ON!

Worst customer service at Sephora.com. They are probably the most unprofessional business I have ever had the misfortune of having to deal with. When a supervisor was unable to resolve my issue, I asked for her name in reference to the call, the 'supervisor' at Sephora.com replied "I already gave you my name at the beginning of the call", she then refused to give me an address to make a complaint to, refused to give me her supervisor's name, and then said that she was hanging up on me (and proceeded to hang up). When I phoned back to speak with another supervisor, my account clearly had notes attached to it, and I was left on hold for 20 minutes and then refused service. Now - you might think that I had been extremely angry during the first call, or maybe I did something to provoke this type of treatment. But, in reality, I just wanted to resolve my issue (concerning gift cards), and when one person couldn't take care of it, I politely asked to speak to someone higher up, as is everyone's right as a consumer.

I had been a long time customer and a "VIB" (a meaningless tag that is in fact a flagrant marketing attempt to create consumer loyalty). Once I am refunded the amount of my gift cards, I will definitely take my business elsewhere, and will let my friends know about this as well. I recommend Nordstrom - their customer service team is always professional, and they would never treat their customers in this manner.

Shame on you Sephora.com customer service management. You are an integral link to customers at Sephora.com, and your actions convey nothing more than a sham of a business. They never resolved my matter, and I have now written a complaint to the BETTER BUSINESS BUREAU. I suggest this as a resolution for any other disgruntled customers of Sephora / Sephora.com.