Vons

Standing in line waiting to be checked out. There is one checkout open. We are all standing in line... Wondering why another checker is not opening up. Several minutes pass and finally another checker opens up. And the mad dash is on, and your employees couldn't care less. They let people who have not been waiting in line run to the front of the line, and do nothing for the folks who have been patiently waiting and wondering.

This happens at your stores all too often. So much so that I resist shopping at your stores whenever possible. I slipped up today and thought I would run in for a quick few items... My mistake, I suppose. I won't make it again.

Try going to trader joe's sometime and see how they properly handle customer lines... It's simple and fair... First come, first served... It's a simple concept. Have the cashier peel off the line at the appropriate spot and move the line to the new cashier... Simple, fair, and predictable. Yet your employees continue to repeatedly ignore this concept... I am sick of it. Until you change your policy and train your employees as to the value of this extremely simple concept, and convince your managers to strictly enforce this idea, I will not shop at von's anymore. It really is simple customer service that goes a long way toward showing respect and value to your customers.