US Bank reviews and complaints 1
View all 861 complaintsUS Bank - Unprofessional banker cost me extra $10 to close my account
I informed the banker that I'd like to withdraw $300 first, take out the rest money on a check and close the account, at the very moment I walked in to save some time.
The banker closed my checking account first, took out $300 and asked me to pay $10 for a check. I asked her why cost $10 for a check to close my account, she said because she closed checking first, $300 was pending, and I could come back tomorrow and the check would be free.
Unprofessionalism cost me either time or $10 for a single check. And she wouldn't have explained if it wasn't me for asking. She pinned her mistakes on a customer. I am so glad I decided to end a business with usBank, they made mistake from the beginning and make me lost $500 bonus through the whole process.
Desired outcome: Nothing they can do, they are train to do very little
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