Holiday Inn

I called 5/21/2019 at 3pm PST at customer service for the South San Francisco location. All I want are the receipts of my stay on 4/3/19-4/5/19. The first person who answered pretended she couldn't hear me, when everyone else can. She was the third person I talked to since it took that many transfers. She hung up on me. The second time I called, after getting my name, phone number and email address, she hung up on me also. Then i called customer care again and spoke with Cathy, she also hung up on me. When asked to speak with the manager, I was placed on hold for 30 mins. Then I called the front desk again, and when I asked to speak with the manager, I was placed on another 30 min. hold.
Both front desk personnel, one who pretended not to hear me, was very ghetto. No professionalism. The second had an asian accent and neither one wanted to provide their names. I will NEVER stay at a holiday inn again!

This Holiday inn located at 275 South Airport Blvd in South San Francisco Ca, 94080 the name of the general manager is Mr David Cola him and the housekeeping manager get together in the morning read the reviews from the guest and the ones that are bad reviews the house keeping manager goes to the floors where the maids are uses their phones to send fake reviews to the GM with code numbers eg.336745 and this fake reviews are done every morning round about 9 t0 11am some of the rooms look like a motel they provide in rooms with 2 beds one towel and one soap guest check in pairs, exhaust fans don't work, boiler rooms are fire hazards risk some are exposed under the hotel kitchen basement has drain pipes broken it smells like a sewage yard nothing is done according to codes the laundry room behind the dryers is all the lentos fire hazard and caught on fire lot of timesno ventilation or exhaust fan to exhaust all the lentos out from the laundry room