LA Fitness International

Israel falsely put me into a 12-month contract after I asked for a month-to-month and then told me a downgrade is available. 2 months later I ask to downgrade (which I was told is actually no longer available) and I was informed of my 12-month contract that I did not knowledgeably consent to. While continuously experiencing disgusting stares from the staff, continuous interruptions from staff during my workout to "say hi" or "check-in" is disturbing and uncomfortable. Then after an emergency move due to the inability of my residence, I am no longer within 20-mile radius of city sports, and submitted the appropriate billing with address for cancellation. Then confirmed in person twice with the Personal Training Director and Sales, AND my own trainer confirmed my cancellation as well. To then be charged $300 I did not consent to, unauthorized. Then proceed to call the gym 4 times, recieve no information, told I was going to be called back. Then recieve no call and an incompetent front desk staff who was overstepping their pay grade with rude and inconsistent managerial information. Which was disrespectful and unhelpful. Sunnyvale City sports is disgusting production with harassment and lies throughout the walls.