Provenza Floors

Two to 3 months after having Provenza Affinity engineered hardwood installed, areas of the floor finish started peeling/flaking off. We did not immediately complain because my husband was not eager to go through the tearing out and replacing of the floors like we had just done if that turned out to be necessary. I stained the damaged areas for awhile, but eventually the problem spread throughout the house and the affected areas became larger and extreme. The company we purchased the flooring from and installed it said they had not seen anything like it and agreed that it was a mfr flooring finish problem. Provenza hired a yes man to come and test the floors. He did minimal testing and concluded that although the temperature and the humidity levels were perfect and within Provenza's allowable range, that for AZ the humidity levels were high for a house without a humidifier. He said this after noting that it was raining outside and our windows were open, which is a natural humidifier. He therefore claimed we had a moisture problem. If the numbers were within the acceptable range... how could the alleged moisture be damaging the floor solely because we did not have a humidifier? So essentially he was saying if we had a humidifier and and the humidity and temp levels read the same as they did without one, it would not have damaged the floor, but without one it would cause moisture damage. Illogical! Based on this conclusion, Provenza refused responsibility and blamed us. The floors have a 25 year warranty and 2 years in they are not honoring it. We hired another company who did more extensive testing. He found no moisture under the floor or in the wood, or in the air. Said all was as it should be in the environment. He also had uninstalled boards sent to a lab and an ASTM test was applied to them. This tests for finish failure. The floors were rated 2B which is a 15-35% finish failure and it is manufacturer's defect. Provenza stated that 2B was "borderline", so their standards for their product is low. They again refused and stated if we "found" where the alleged moisture problem was coming from, they would refinish the floors and replace some of the planks. Since there was no moisture it was a bogus offer. After more communication, they offered to refinish the floors without the condition that we find moisture, but we have 3 concerns that thus far they have failed to address. One is will there still be a warranty on the floor and if so will you honor it? And the other is if they accept 15-35% loss of floor finish as borderline, how can I expect the refinishing to be done correctly? And last, this is engineered hardwood. If you are stripping it down when it is only 2 years old, how long is this floor going to last? I would NEVER do business with this company and giving any who consider it a heads up to steer clear. If there is not acceptable resolution soon, we will find an attorney. Also not that if the statute of limitations has not expired, in AZ and likely other states, you can file a complaint against the company you purchased it from with the ROC to seek remedy. We waited too long unfortunately.