SewingPatterns.com

I have been trying to reach David Shemula and Margot Grabie who are the owners of these site. I cannot download or open any of my patterns I bought from them. The Locklizard program is blocked. It need to be activated. I have spoken to several people who are having the same issues and who have also been trying to reach these people without success.
I have sent several emails to Printsew as well as Sewingpatterns but are yet to receive and answer.
I contacted Locklizard direct but they cannot help as Printsew has to unblock the documents.

Can I get a response!
There is no responses back on emails sent.

I ordered international express post to Australia. Payed $20 AU. It took 8 weeks to arrive. I emailed them before I had received the product and demanded a refund of the difference of international express post and regular post. I received an immediate email saying my email will be directed to the I heard nothing back. The receipt retrieval page has been permanently/conveniently removed so you don't have access to your previous orders. Order Number: 536402 Date Ordered: Nov 20, 2015. I sent the email on 18 December 2015.

Nov 29, 2015 I placed an order with Sewingpatterns.com and as of Dec 8 still have not received any information about when my order will ship, even though I have sent them multiple emails. They responded once apologizing and saying them would get back to me, but they have not. I contacted my credit card company who informed me that as a requirement of the company to use credit cards, they MUST have the product delivered to the client within 15 days of the order being processed on the credit card. If they dont, I can have them process a dispute whereby they will refund me the money. I only need to provide proof to the credit card company that I tried to reach the company about my order. Today I have informed them they have until Dec 14 for the entire order to be delivered to my hands or the credit card company will immediately proceed with the dispute. Unfortunately I only discovered this board after I placed the order. So, for those of you who are in the same boat as me, the credit card company will come to your aid. Just make sure you screen capture your communication with the company and keep all email correspondence so you can show proof to the credit card company.

How disappointed I am, I found this site and liked right away, I bought 2 downloadable patterns, after several attempts I managed to print them out. So I decided to order 4 more to be mailed, Ags 3, 2015. My money was taken right away, a confirmation of my order was sent, order number 528411, I waited 2 weeks, to request shipping information, my order has not arrived as of today Ags 22, and my emails requesting information have been ignored so far, I managed to received a confirmation back from "support" that my issue had been passed on to shipping, still waiting, at this point I only want my money back, although I was still hopping that my order would arrive soon, but after reading all these complaints, I am afraid that it all was a rip off

I wished I had checked more carefully this site reputation! I will keep bugging them until I get my money back, and this is it. Never again

I am in Ontario, Canada

DO NOT ORDER FROM THIS COMPANY IF YOU ACTUALLY WANT WHAT YOU PURCHASED. I ordered from this so called company on 091812. Attempted to contact them, with no avail... an answering machine picks up. Emailed them about 10 days from the date of my order for the first time, just asking when my items will be delivered. No response. Emailed them 3 more times requesting some assistance. No response. I wish I read this complaint board before ordering. If they are an actual company, they're doing a terrible job. I now just want my money back.

This was my E-mail I sent
From: Juanita
Sent: Tuesday, March 08, 2011 2:51 PM
To: [protected]@sewingpatterns.com
Subject: I want my money back

My order number is 334757 I order 1 pattern on Feb.17. Now it is March 8, 2011 and still nothing. I want my money back because you took it and were supposed to send my pattern in exchange but I have gotten NOTHING.
I WANT MY MONEY BACK! There was NO service or product rendered on sewingpatterns.com part. Therefore I WANT MY MONEY BACK ALL $12.09 of it.

(PATTI's Response)
On Mar 8, 2011, at 6:17 PM, Sewing Patterns wrote:
Hi Juanita,
I apologize that you did not receive your pattern. Unfortunately, it is still backordered. I have cancelled your order and refunded your order in full.

Thank you,
Patti

WHAT I WROTE BACK TO PATTI
Thank you Patti but on the website someone answered me and said the same thing on Feb 28 but that is was in and was shipping that same day. Here is how theconversation went. But thanks for canceling my order. How long will it take for my money to to credited back?

(BELOW IS WHAT I SAID ON THE CONTACT US LINK @ SEWINGPATTERNS.COM LINK)
Juanita Mar 08, 2011 02:56 PM
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I order 1 pattern on Feb.17, now it is March 8, 2011 and still nothing. I want my money back because sewingpatterns.com took it and were supposed to send my pattern inexchange but I have gotten NOTHING.
I WANT MY MONEY BACK! There was NO service or product rendered on sewingpatterns.com part. Therefore I WANT MY MONEY BACK ALL $12.09 of it. I will buy it some place else. This is really unacceptable to not get what I ordered and then to be ignored.

Juanita Mar 07, 2011 05:35 AM hide
When will I get my pattern?

Juanita Mar 01, 2011 09:13 AM
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It would be nice if on the site it self I'd be able to find out the status of my order likemany other sites have, and to have gotten an email stating it was backordered. How much longer will it take to get to me?
Thanks

Support Feb 28, 2011 09:32 PM
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Hello Juanita,

I apologize for the delay. Your pattern was backordered, but is now available and will be shipped today.
Thank you, Customer Service

Juanita Feb 25, 2011 04:29 PM
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I ordered a pattern on the Feb. 17 and was wondering when I'll receive it. My Order Number: 334757.
Thanks

Ordered patterns and paid through PayPal then as given the run around about being backordered, they they said they would be shipped then they were backordered again with nor fulfillment dated offered. I tried to cancel and was told they would ship that week, (it was Friday)... that is when I found all kinds of other similar complaints online for this company. I opened a dispute through PayPal and escalated it to a claim. PayPal asked the them to provide tracking info and they said the shipping company name was 'email' and the tracking number was '1234'...are you kidding me! PayPal is reviewing the case now so I should have my money back by the end of the day. Do not waist your time ordering from this company! They are just trying to ripp people off

I PLACED TWO ORDERS TOTALLING 97.14 FOR SEWING PATTERNS, MY ACCOUNT WAS CHARGED IMMEDIATELY, I HAVE YET TO RECEIVE ANY CONFIRMATION OF MY ORDERS, I HAVE TRIED CONTACTING THEM VIA THEIR WEBSITE WITH NO RESPONSE, I HAVE CALLED AND LEFT MESSAGE AFTER A FRIEND FOUND THEIR PHONE NUMBER FOR ME, AND I AM AFRAID I HAVE BEEN RIPPED OFF, WHY WOULD A COMPANY NOT PROVIDE THEIR PHONE NUMBER, NO CONFIRM AN ORDER OR PROVIDE AN ORDER NUMBER, OR RESPOND TO YOUR QUESTIONS AND COMPLAINTS.

I ordered a pattern from this company on Sept. 28, 2010 for a Halloween costume. When I didn't receive a confirmation e-mail or a response to an e-mail inquiry about my order, I did some research on the company. I sent an e-mail on Sept. 30, 2010 to cancel my order after reading the reviews on this site. (I would have saved myself a lot of time and aggravation if I had read these reviews first.)

Since then, the company has charged me the full price of my order. I called the number listed on my receipt, only to get an automated message that "the representative at extension [protected] is unavailable."

I've filed a complaint with the Southern California Better Business Bureau. Based on the number of complaints here, I'm also filing one with the California Attorney General's Office. I don't expect anything to come from either of these actions, but at least it's something.

Stay away from Sewingpatterns.com, company is a SHAM and FRAUD. Ordered a pattern on 05/01/2010 for my grandaughter so she could sew her graduation dress, it is now 05/12/10 and havent received, my bank account was charged on 05/01/10, I keep emailing and calling and get no response, this was a simplicity pattern, so I have emailed Simplicity to see if this company is doing business with them and to let them know that sewingpatterns.com is committing fraud, stealing peoples money and using Simplicity patterns among other pattern companies to do so. I will not stop until this company is shut down.

I ordered 2 patterns from this online store 16 (!) days ago, and my order is still in their warehouse.
After waiting one week, I e-mailed them to check what is wrong with my order and why it has not been shipped yet. Got a reply that "one of your patterns is back-ordered, so your order will be shipped next week as soon as it will be available". (Please note, they didn't mentioned that this item is back-ordered on their web-site, neither did they e-mailed me to inform about the delay.) OK, I decided to wait until "next week". But nothing really happened "next week". Moreover, I e-mailed them asking about the update concerning my order and no one answered. So not only their customer department doesn't have a phone, it also can choose not to answer customer's e-mails, which is a sign of pure negligence.
So, after waiting for 16 days, I'm now canceling my order with them.
Do not order from them, the prices are lower by a few bucks, but you will wait for months literally for your order to arrive.
One more thing, there are a lot of nice words about their service in the testimonials part of their web site from "real people". After dealing with sewingpatterns.com, I doubt those real people exist.