HomeGoods reviews and complaints 1
View all 77 complaintsHomeGoods - Pet policy
I do not like that homegoods/Tjmaxx allow non service dogs into their stores. I feel it is impacting my health and safety. There are several homegoods within a few miles of my home, and I shop them often. Almost every time I shop there is at least one dog in the store. I will document the two latest experiences. About a month ago, I was in Homegoods, Yorba Linda, CA., I was going to exit the store after shopping when a women came in the door with 3 medium bulldog type dogs on 3 leashes. They were pulling and drooling. I had to step aside because they took up the entire doorway and could not exit. When I complained to the store manager, I was told they are just dogs and the food they sell in homegoods is wrapped.
The second instance was in Tjmaxx/Homegoods combination store in Tustin CA. While I shopping (about an hour) there were 5 dogs in the store. One was barking. The other dog, the woman was trying to force it to sit in the seat meant for a baby/child. The dog did not appear to be groomed or clean and this is where babies sit and purses are put and items for purchase such as food, clothes, towels, etc. Another dog on a leash was pulling and approaching my leg. I am not comfortable with an unfamiliar dog approaching me. I had an unpleasant experience years ago, I had no idea if it will bite. I have a concern about allergies and bringing home fleas on towels, upholstered furniture I buy. This homegoods has a lot of furniture and rugs. I voiced this concern to the manager, only to be told, we are a pet friendly store with no apology to me a Tjmaxx card holding customer. Since I was barely acknowledged I called the Tjmaxx/Homegoods customer service and voiced the above concerns especially the unsanitary issue and the possibility of bringing fleas into my home and was told, she would get my concerns to the appropriate person, but they are a pet friendly company and no one would be returning my call.
Desired outcome: Allow only service animals in their stores. Don't subject me to the possibilty of getting bit or bringing fleas into my home.
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