Menu
For Business Write a review File a complaint
CB Travel and Vacations Americas Best Value Inn 56377 29 Palms Hwy, Yucca Valley, CA, 92284, US
Americas Best Value Inn company logo
Americas Best Value Inn
reviews & complaints
Americas Best Value Inn company logo

Americas Best Value Inn

56377 29 Palms Hwy, Yucca Valley, CA, 92284, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
M
3:33 am EST

Americas Best Value Inn - Hotel Room Poor Quality/Hotels.com/RHL Hospitality

A weekend filled with Disappointment. My experience with this Property was already "IFie" due to an incident around Christmas Time when I made a reservation and I was 100 miles away from only to show up to the property and Not Able to Check In because I left my ID at home on Accident. I totally understand that there is Policy's that are not able to be broken and it was my fault. This weekend was my anniversary and I wanted to surprise my fiancée with a Nice Hotel Outing and so I booked a room at Oasis Of Eden. Photo shop does wonders and really congratulate the Digital Designers who manipulated the images. We wanted to use a Jacuzzi and hang out but we are extremely weirded out if things look dirty because we both travel together a lot and we have certain expectations for good received when we spend money. First The most important thing to do during a Jacuzzi or tub install is to Caulk or Silicone the Edges to Prevent water from seeping into the inner Parts of The Tile or Concrete. What is Concerning to me was the Grout Placed on the Edges of the Tub where all cracked and missing in many places. Any idea how much Bacteria and Germs seep into the Cracks or how Bacteria Can Spread? Moisture! Moisture and Bacteria go Hand in Hand and this is a Huge Public Health Hazard because it is a Facility Where Privately Owned Rooms are Rented to Public Used Guest whom use that Jacuzzi for bathing or engage in Adult Acts so that mean the transfer of bodily fluids that can spread and Harbor in the Cracks. This really bummed me out to have rented a room that was not up kept.Secondly- the bed was not made up that day because the guest prior just layed in bed and they didn't use sheets. I work in the Business and I know that a bed sheet and blanket are placed a certain way to avoid certain creases to the sheets and have a fresh made bed look. So I asked my fiancé to get new sheets and help me make the bed and only to find that I was right about the use of the bed. I'm a blonde hair girl and there where several strands of black hair on the bed sheets. Then the bed itself was made of logs that where done so poorly. That when you just can't overlook things and be happy with paying for this.Thirdly- to wake up and get breakfast included with the rental and Get Cheap White Bread, and Eggo Waffles, and Orange Juice that is really Tampico was the last Straw. Really I am not sure how to feel in the extreme lack of Oversight by Brand Hotels that franchise or Lease Name to Privately owned Hotel Groups only to have run down places carrying there Brand and be part of what I once seen as a respectable Hotel Brand to stay. America's Best Value Inn and Suites shame on you for not doing facility checks and allowing your name to be used by others with no oversight.
I have thrown my money away through Hotels.com for this past weekend and feel that it was a never to be done experience again. Hotels.com you may be the middle man but please do a better job on the businesses you take on and the pictures they submit to you because it's false advertisement. The rooms are extremely hideous and can be overlooked if they were at least kept up. But they are not. Ceiling were poorly done. Blood Stains on the Ceiling most likely from IV Drug Users. Electrical work was ran over the wall with exposed junction boxes. Light switch with an Arch Burn that must have been done hot during install and the burn mark on the wall is clear evidence of them Ground The Box and causing a Spark. The floor was Dirty. The base boards through out the place had not been caulked allowing dwelling for insect to harbor in. And so many other things that we could overlook if the place was just maintained but it's not.

RHL Hospitality you need to check the Properties that Carry your name.

Read full review of Americas Best Value Inn
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.