Menu
For Business Write a review File a complaint
CB Animal Hospitals Banfield Pet Hospital 5520 S Parker Rd, Aurora, CO, 80015, US
Banfield Pet Hospital company logo
Banfield Pet Hospital
reviews & complaints
Banfield Pet Hospital company logo

Banfield Pet Hospital

5520 S Parker Rd, Aurora, CO, 80015, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
A
12:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital - teeth cleaning and extraction

I have 3 major complaints with this company. I have already complained about one of them. But I want to complain about their Service fees and charges for extractions and teeth cleaning, and for Anal Gland procedures for your pet. about 2 months ago, I went into the office because my Small Maltiz-poodle mixed dog, who is 10 years old was in a great deal of pain of a enlarged anal gland that was stopped up. (not able to express normally) He had this large ball in the back of his behind. I tried to express it and could not get it to drain. So I took my dog Buttons to Banfield. There was a older (Caucasian) lady VET Doctor with long Gray hair. She took a look at my dog and tried to Express the Anal gland but couldn't not express it either. So she said that she could drain the anal gland by surgery, but it would cost me around $1, 200.00. She said if I paid that price she would put me on the Yearly Doggy health plan and she would also do a dental cleaning and extractions for my dogs teeth. She said his teeth were very bad and they needed to clean them and take out the infected teeth. I told her that we didn't want to spend that kind of money and asked her what the price would be without the doggy health plan and just for them to express our poor dogs anal gland so he could be relieved of his pain. She said it was only $800.00. I asked why it would cost this much. She said that she was going to have to do major surgery. And he needed to go to sleep during the surgery, She said the blood test for this kind of thing is around $400.00 alone. Me and my husband were stunned. We took are dog that was in pain and left the office. We made one phone call to Teneker in Aurora co 80011, They did a cut on his anal gland and drained the fluid and they also did our dogs Rabies shots. All this for around $200.00, This procedures came with antibiotics and pain pills. That was a lot cheaper then $800.00-$1200.00, No blood test needed. We also saw that his teeth were bad and he had around 7 of them that needed pulled. A month later when we had the funds, We took our dog down to Broadview on Evans in Denver Colorado, and they only charged us for $166.00 to pull 7 teeth and clean them (His teeth were easy and they charged us $2.00 per a tooth average to extract). (This procedure came with antibiotics and pain pills) I just can't believe the prices $$$$$$$ at Banfield. Beware who ever goes there. Their prices are very unfair. Even on their so call healthy plan. They don't really care about your pet. They are ROBBERS, especially with animals that are involved. Also Broadview on Evens in Denver, did the blood test for only $33.00, compare that to Banfield $400.00. (my experience from March -April 20012) I have all the records to show the prices from banfield and other other vets and there is a major difference in PRICES. Banfield being a company with Major issues. I would like to Put Banfield on the NEWS and expose them for who they really are.

Read full review of Banfield Pet Hospital and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
E
E
E Carla Bretz
US
Sep 11, 2016 10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To Whom It May Concern:
I have a major complaint about Banfield's services! This has happened twice in the past two months and I am very dissatisfied! In fact I want to cancel my Wellness Plan. It was my understanding that if you have a 'problem' with your pet while on the Plan you can walk in and a vet will see you and your pet! This is NOT so! My poor Yorkie had an allergy from shampoo my groomer used and he was scratching and biting the area above his tail. Well, I checked it this morning (9/11/2016) and he had pulled out some of the hair and it was an open wound! I stopped at Banfield to see if a vet would see him if I brought him over. I was afraid of an infection, etc. I was told: "No, all appointments are filled, but I can give you an appointment on 9/26/2016! I only wanted the vet to check the wound out, tell me what to do and/or give me medicine but I was told NO! What kind of service is that to a client/patient! As I said it happened twice in the last two months where I was put off and given an appointment weeks into the future! What good explanation can you give for this type of service?!? I am TOTALLY dissatisfied with Banfield's actions and care! It didn't use to be like this with my other dog! What are you going to do about cancelling my plan? I DO NOT expect to pay a penny for the cancellation either!

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Apr 25, 2012 4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

April Herrera- thank you for providing this feedback, we want to address your concerns and have someone reach out to you however we cannot identify your account with the name April Herrera. We have identified an account under the name of Autumn Herrera, if this is correct please let us know and we will contact you shortly. If you are uncomfortable confirming this here then please call or email our Client Advocate team at [protected] or ClientAdvocateTeam@banfield.net, thank you.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.