Village Inn Restaurants

Went to VI on Tower and Hampden in Aurora, CO. on Wednesday December 8th. Myself and 2 children. Arrived at 4:14pm. There were 3 tables occupied. Server was Anthony who was very prompt to acknowledged us quickly and take our order. It took 20 minutes to get our grilled cheese, patty melt and order or fries. Half way through our meal, Anthony told us he was taking his break but another server would take care of us. This was perfectly fine. The other server did come over within 2 minutes to make sure we were ok. More people began to come in. The manager seated and took 2 orders which was great. We finished our dinner and pushed our plates aside and waited. The hostess did nothing but stand by the register. The manager looked over at us several times, but never approached to help. Never saw the other server. After 25 minutes, Anthony came back from break and asked if everything was ok. I told him "no". I complained the situation and he was apologetic. I don't at all blame the server. While Anthony was getting our "free pie", the people that were serviced by the manager, ate their dinner, had plates cleared, ate their pie and left. At 6pm, we were finally able to pay our bill and leave. Almost 2 hours with a 4 and 6 year old was interesting to say the least. Another couple seated behind us were upset about the service also - they complained and had there bill complimentary by the manager.

I use to frequent this restaurant, but if this is the level of service Village Inn is now providing, perhaps the restaurant should close. As a customer service advice, I would say the hostess could have pitched in to help clear plates or bring water and certainly the manager should have been more cognizant of her customers rather than talking in the corner.

My wife tells me she went down to Village Inn June 8 2012 to order a Cobb Salad to go and the manager there asks: "Would you like some pie?", she says no, and he asks (according to my wife) "are you sure?" Now this makes her angry and I already got on this store for doing that. Then on her way out he says "we'll see you on Wednesday for free pie".
Village Inn, many people hate you for the endless harassment. If there were a Denny's close by I would NEVER set foot in Village Inn. I eat healthy, if I wanted frozen pies (as they come in to Village Inn frozen) then I would just go to King Soopers or Safeway but some of us don't want to be obese so leave us alone and if your precious pie is so valuable to you that you insist on running away the customers who don't want pie then just become a Pie Shop and let Denny's take up the slack. Your persistence tells me you do not appreciate me, a non pie eating customer that you have to twist my arm, "Are You Sure You Don't Want Pie?" That's Bull S***. I said no so leave me alone, I don't want pie today and I don't want your damn pie on Free Wednesdays and it should tell you something that if you don't see me there on Wednesday shoving free pie into my face means that you can't even give it away to me for free and I won't even give it to my dogs because I care about my dogs health as much as I care about mine.

What I do when I eat at Village Inn is I tell the waitress in advance when I order that "I will not be having any pie or desert so please don't ask me". Believe it or not that does not work in some stores. At a different store in Denver The waitress says, "make sure you save room for pie" so I have to stop her and ask, "did you not hear what I just said?" she says, "yes but I have to do that", so I get the manager, and the manager insists to me that they must do that, I said "No You Don't. I don't want pie, and I don't want you pestering me 3 to 5 times before I get out of here because it goes like this: Save room for pie, Do you want pie? (I say no), Are you sure you don't want any pie, (say No, I don't want pie) then at the cashier, Do you want any pie to take home? (I say no) Are you sure you don't want to take a piece of pie home with you?( say no) So I tell her, I Do Not Want Pie, Why must you twist my arm? What happened to doing what the customer wants? I don't ask for much, Is it so difficult that I politely say I do not want any pie from the very start that you can't leave me alone on that one thing?

I despise Village Inn Corporate offices for being so disrespectful and so disconnected from their customers that they must treat me in such a low manner that what I want is insignificant. Just imagine how many customers you piss off. I sit and watch your customer's expressions and they are certainly not expressions of joy and happiness but more like they are extremely annoyed as they are pestered for the 4th or 5th time.