Village Inn Restaurants
reviews and complaints

9/17/23

After waiting several minutes for someone to answer the phone at the Village Inn located at 2935 West Broadway, Council Bluffs IA, we gave up and called in to order to go from the 2nd location in town (1906 Rue St). The people we dealt with were friendly and attentive however, the quality of food was absolutely below standard. Hash browns overcooked / burnt, eggs benedict were more like hard boiled eggs, Hollandaise Sauce was separated, and the Canadian Bacon was a tiny slab of ham. English muffins were not toasted, and extra gravy in those tiny teacups was unsatisfactory for the price we were charged. If it weren't for our schedule, I would have returned it. This is the second time this month that we have ordered from Village Inn (at 2 different locations) where the food has been below standard. This is very disappointing as Village Inn has always been our go to restaurant for breakfast.

byrone223

1

Pending review

Horrible Place to Eat. Rude Waitresses, Manager even more Rude

6 of us Senior Citizens decided to try Village in on 66th and O Street after they remodeled and opened the place.

We all made our orders. Omelets we cold, the fried potatoes were burnt and dark brown to black. Potatoes were also cold. Sent back the potatoes for hash browns for three of us. Hashbrowns were good, they did nothing with the Omelets. One lady ordered a plain grilled cheese, and it came out as their most expensive grilled cheese at $12.00 the same lady was charged $3.50 for a glass of water with two slices of lemons in it. Her Tomato Basil soup was not warm. Most of us had pancakes and we had to ask the same waitress 4 times for Syrup. The place had plenty of waitressing staff and the manager was there. It was not busy at 2 pm this day. After paying the waitress, they are using the new handheld devices to make your orders and you pay with credit card with the same device.

We finished our meals, asked for receipts as we had all paid. Waitress said she had to go in the back room to get our receipts. It took two times asking her for our receipts. We told her were were all Senior Citizens, 71 years old up to 85 years old. She said the Senior Discount was applied, it wasn't. We asked for the Manager, he came over and right away he had an attitude that was very uncomfortable. We slowly showed him our receipts and the errors the Waitress made.

He said we would get the Senior discounts, he left with our receipts came back with the same old receipts and said it would show up on our cards. It did not show up on our cards. We discussed the charging of one of the ladies about the water she had with two lemon slices in it brought out by the waitress. The manager said we had the discretion to charge for lemons and or limes, because they were very expensive. Really? Water with lemon 3.50. the Manager would not budge. The lady that had the plain grilled cheese sandwich showed her bill and said that the first grill cheese that came out was loaded with bacon, and other things, she told the waitress she wanted a plain grilled cheese. The waitress took that one back and brought her out a plain grilled cheese. The waitress did not change the charge of 12 dollars for the plain grilled cheese. The manager was shown the ticket, and he said there was nothing he could do about it, it a very angry aggressive manner. We were all calm and being polite. After not getting the Manager to understand the problems, he basically walked away.

If you choose to try this place, start by asking your waitress how much lemons for water will cost you, make sure you know what your bill should be. If you are a Senior, make sure your Senior Discount is on your receipt. Make sure you ask alot of questions. Do not be in a hurry to eat, and know the cook is new and cannot figure out how to cook for six at one table to get the food out when it should be warm. Burned potatoes, cold Omelets, Paying $3.50 for a glass of water with lemon in it is a CRIME. We know they just remodeled, but to have it all paid for in the first week is a shame. Charging Seniors and treating us so Nasty. We won't be back.

All six of us eat out almost everyday, and have other better places to go. This place is not deserving of your money. The atmosphere was loud music, we had to babysit the waitress, and the Manager, it was very uncomfortable and a horrible experience.

Also no one was busing the tables, and there were dirty dishes all over and no one was cleaning up. They had more than enough help. We were sitting by a window, and the window seal was wide enough we put our plates up there so we could have more room. Waitress never came back around, we had to flag down another waitress to get our drinks refilled and water refilled. Terrible, Horrible Place

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Date of visit: March 2023 Time was 2pm March 17th, 2023 St. Patricks Day

Value

Service

Food

Ask byrone223 about Village Inn

On February 22,2023 I took 3 people out for lunch,got there about 20 to 1pm.we didn't get water or anything for 10 15 mintues then the lady's got cold water for their tea,finally got hot water we ordered waited over an half hour,the food was over cooked and cold,management did nothing but say sorry u feel that way.so I asked for at least my 10%off as a senior,he tried to give 1.23 for 10% of a 66 $bill.i told him it was 6.60.he said it was corporate not him,then he said he could call his boss I said ok,then he took off 10%of total bill including taxes.i have gone to village inn for decades never seen one run like that

I have been employed with Village inn since the end of November I really enjoy cooking as well as serving the experience with guest as if their my family. I just recently worked on Friday a whole shift then I was told by the GM Ivan I was fired out of nowhere, I have done my job and being mistreated for some reason it doesn't matter what I am doing good Ivan seem very determined to terminate me because he told me I would be out of the system and I would not be able to clock in and told me if I went back to the restaurant he would call the cops on me. I just want to work and grow as an independent individual and this company is not ran by good management he is hurting family's because I'm not the only person that he has mistreated.

Hi,

I was at the Village Inn in LaJunta, CO on Jan. 1, 2022. I have always had good service in the past. This experience was awful. The waitress didn't get my order right, she was rude, and when I asked for the check, she did not bring it to me. After 15 minutes, I went up and paid the bill at the front counter without it.

I asked to speak with the manager. She was dismissive and didn't even apologize. I pointed out the waitress and she said she didn't care. I told her I am not coming back again. She said, "I don't care if you do." I can't believe Village Inn lets this happen. This is an outrage.

I'm so frustrated. I placed a 2-go order for a chopped steak with mashed potatoes and fries and a VIB. They told me it would be 15 minutes so we waited an extra 5 just in case, but when my boyfriend arrived to get the food, none of it was ready and 3 workers were just standing around the front, talking. It took another 15 mins for the food. I understand things take time when its busy, but there were only 10-12 customers, so in my experience, that seems like an order was forgotten. But things happen; that's the least of where my anger stems from. When my boyfriend went to check the food, the manager said in a very condescending tone, "Everything is there", and then proceeded to berate one of the workers up front about not sweeping. Customers SHOULDN'T be intimidated into not being able to check their food. They paid for it, so they're allowed to check. And if he had felt comfortable enough to, they'd know they made multiple errors and could have fixed it. I'm missing a VIB item(toast), there was no gravy on the steak or the potatoes, and the mashed potatoes were cold. I worked here for years as a server and I'm beyond furious. This is NOT how you treat your customers. I called and politely explained the situation and they told me "Oh, I knew I forgot something!". Really?! Then why the attiude? They said they close in 15 so they told me they'd discount my next order. I don't want a discount, especially if I only order here once every 6 months. I just want to be treated with respect and have my food right the first time. And I certainly don't want my boyfriend or ANY paying customer chastised for wanting to check their damn order. Put the ego aside and do better.

My complaint is about my daughter Dominique McFarland who started working for your company on Aug 15 at location #[protected] Wyoming Blvd., Abq, NM & is sent home early every Fri & Sat she has been scheduled under the closing Supervisor Tonya Lowe. My daughter works other shifts under other Supervisors & is allowed to work her entire shift, but for some reason ever since she started, every Fri & Sat she is being sent home early. I feel there is some type of discrimination going on when other associates working those same nights are not always sent home early. I understand the slowness which calls for employees to be sent home but again I feel like there is some type of discrimination going on when my daughter is ALWAYS being sent home while the other employees are either allowed to work or only being sent home early occasionally. If you look at my daughter's timesheets for every Fri & Sat you will see that she is scheduled 4-10p or 5-10pm but has NEVER worked her full shift. I would like this issue to be resolved. My daughter deserves to make money just like the rest of your staff. She did not apply to work for your company to not make money.

(Might I ask what type of Supervisor is she if she doesn't know the address or phone # to her job? Makes me wonder how invested is she in working for your company?

Tried topmost our receipt to the rewards program and my receipt does not have a arc code. Ask the server for a receipt with the appropriate code and was told their system does not print any code that could be used in the rewards app. I then filed a complaint through the village inn web site over a week ago and have had no response went and did a search for a phone number to call and one number has been disconnected and the other is a service company that no longer services village inn.

We are frequent customers and always get good food,until today it was horrible. I ordered the pork chops and they was so tough i could not chew them,the broccoli was not fresh.I sent it back and was brought out the same thing.It was unedible . My husband's grits and waffle was cold. Needless to say it was 30.00 wasted Thank you. Visit on 03/14/[protected]

Ordered a side order of potatoes with onions and peppers, (2)8oz grits, Rye toast, orange juice. How does this total $17.39? This was what I ordered but received this and was charged for VIB. This is not right and I was clearly overcharged!

Employee have her hair down, no gloves, touching her hair and the food in same time. Employees should put their hair up and wear a hat and gloves. It's unsanitary to touch your hair and the food of a costumer.

We always love coming to village inn however we have been waiting for over an hour for our food. There are 3 waitresses and a hostess the restaurant isn't even packed and we are still here waiting. Our drinks haven't even been filled and we haven't even had our salads yet. There's dirty tables that haven't been bussed, and I haven't seen our waiter for at least 20 minutes. This may be our last time at village inn.

Went to village inn on north Ave. Grand Junction
co Order a bacon cheese burger well done with onion rings the worse looking.onion ever looked something something some one already ate the burger was still Red that's not well done it was even worse than it I thought I ate it I was on the toilet all night .and the server was really rude I ask why the onion ring were so bad tonight she was its what we got. I think she should have offer me french fries potatoes. Better to th a t than lose a costumer. We come in there sometimes ever day we Either or Dennys on horizon drive.one of rhe problems to is that my friend always tip them no matter how bad it was. I mean girls is acting like it's a big deal to here job she doesn't want to bring the refills and real ugly attitude. There are other servers th a t Do a better job.so if you people working there there going stand up and say we don't want your crappy food with the crappy attitude. So that all billy [protected]

Management is not taking care of major problems here in saint cloud Florida they should really be shut down I had a manger have me stick my hand in burning hot bleach water and run them through the dishwasher cooks are not properly cleaning under machines products are not being ordered in time other dishwashers are not cleaning up the dish room properly

Yes yesterday evening my husband and I went to Village Inn on tower rd. Denver, co 80249. I ordered the California skillet and a order of large blueberry pancakes. And what I received was a whole skillet full of hollandaise sauce, in large blueberry pancakes with blueberries sauce and whip cream on them which I did not order or ask for.. I was so hungry I ate some of the pancakes, none of skillet .I was so unhappy with my meal I thought about it for the last 24 hours and I wish I would have just returned it all I would love if I could receive a voucher to a different village inn. My name is Chandreca Hughes 4255#827 kittredge st Denver, co 80239

Ordered two biscuit and gravy didn't receive grits too too thick and crepe were not cooked enough very bad experience!

08/25/2021. Time 6:19 pm
I'm reporting on how Village Inn in West Des Moines, IOWA. Timely manner to get drinks after being seated. Food is always sub par. Two breakfast meals not done right. Orders are not followed as asked by customer. Telling management about our dining experience doesn't faze him at all. Just ignores and goes about his business. Like I said, this has been going on for some time.