Mercedes-Benz International reviews and complaints 1
View all 169 complaintsMercedes-Benz International - very high extra charge on lease
We decided to lease a car for the first time, thinking less hassle. We went to a dealer and picked an SUV. We only do car shopping once per 6 or 7 years, so seeing this fee and that fee was only confusing which can be avoided and which can't (such as tax). We got excited having a new car, but it cost us. I mean unfairly a lot. The dealer charged us, besides other charges, this big "Rent" fee addition to all other lease cost. This "rent" fee is over $6000 on the lease cost of ~$20000. And the dealer is charging us more rent fee even when we try to buy out.
I certainly did not expect Mercedes to take an advantage of customers who are not familiar with car shopping/leasing. If that is how Mercedes does business, I am completely disappointed and disgusted.
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We decided to lease a car for the first time, thinking less hassle. We went to a dealer and picked an SUV. We only do car shopping once per 6 or 7 years, so seeing this fee and that fee was only confusing which can be avoided and which can't (such as tax). We got excited having a new car, but it cost us. I mean unfairly a lot. The dealer charged us, besides other charges, this big "Rental" fee addition to lease cost (Car price - residual cost). This "rental" fee is around $7000 on the lease cost of ~$20000. And the dealer is charging us more rental fee even when we try to buy out.
I certainly did not expect Mercedes to take an advantage of customers who are not familiar with car shopping/leasing. If that is how Mercedes does business, I am completely disappointed and disgusted.
Sounds as if you didn't do your homework and educate yourself on the difference between leasing or buying and doing business at a dealership at the end of the day (when the salepeople want to go home) and at the end of the month (when they're trying to squeeze in that last quota).
If you aloud yourself to be conned into taking the Benz at a higher price than originated, then shame on you.
If it were me, I would have walked out of that dealership (because we know that they are all in cohoots ex: the manager and the salespeople) and took my business elsewhere.
Me: Someone who grew up in a family of mechanics :)