CB Car Dealers Mercedes-Benz International Cluster instrument panel replacement on a ml350 mercedes with 29,938 miles

Mercedes-Benz International review: Cluster instrument panel replacement on a ml350 mercedes with 29,938 miles

Marlene Baca of US

Aug 30, 2023 12:33 pm EDT

Verified customer

Featured review

The cluster instrument panel on my 2014 Mercedes ML350 went out and I was unable to see any information on my dashboard (no indicators, no warning messages, etc.). My vehicle has 29,887 miles when this happened which is too new for a cluster instrument panel to just stop working. My vehicle is 9 years old but again very low mileage and is serviced every 6,000 miles. I contacted Mercedes USA in Sandy Springs (Customer Advocacy) to request a "good will" customer request to replace the cluster panel at no charge. I was told I needed a diagnosis from a Mercedes dealership and I would have to pay for it, send it to them for review and they will decide if they should replace it at no charge. Not having any information on my dashboard is a safety liability issue especially if a warning light comes on I would not see this information on my dash. I took my vehicle to a reputable Mercedes auto mechanic in my area who was able to get the part and replace the cluster panel. I contacted Mercedes USA asking for reimbursement either full or partial and I was rejected due to not taking it to a Mercedes dealership.

I am requesting Mercedes Benz for reimbursement (full or partial) for the replacement of the cluster instrument panel on a vehicle with very low miles (if my car was 3 years old this would be covered by warranty). I have attached all correspondence along with the diagnosis, work description and a copy of my paid receipt for the cluster panel ($1736.73).

Desired outcome: Reimbursement/refund for the replacement of the cluster instrument panel (either full or partial) as my vehicle low mileage and the cluster panel should not have gone out with 29,887 miles.

View 0 more photos

0 comments

Add a comment

Mercedes-Benz International - failed heated seat causing fire 42

Resolved

Mercedes-Benz International - repairs and servicing 27

Mercedes-Benz International - wicked management, strict notice period 3 months

Resolved

Mercedes-Benz International - discrimination based on race and sex!

Resolved

Mercedes-Benz International - 2003 sl500 gas tank 6

Mercedes-Benz International - touted as &star-certified&

Resolved

Mercedes-Benz International - poor service and fraud

Mercedes-Benz International - dishonest sales 2

Resolved

Mercedes-Benz International - defective vehicle

Resolved

Mercedes-Benz International - reputable companies selling known defective goods 1

View all Mercedes-Benz International reviews and complaints

Mercedes-Benz International Contacts

Mercedes-Benz International phone numbers

800 9777 7777
800 9777 7777

Click up if you have successfully reached Mercedes-Benz International by calling 800 9777 7777 phone number 5 5 users reported that they have successfully reached Mercedes-Benz International by calling 800 9777 7777 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 800 9777 7777 phone number 2 2 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 800 9777 7777 phone number

43%
Confidence score

International

1300 762 718
1300 762 718

Click up if you have successfully reached Mercedes-Benz International by calling 1300 762 718 phone number 3 3 users reported that they have successfully reached Mercedes-Benz International by calling 1300 762 718 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 1300 762 718 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 1300 762 718 phone number

100%
Confidence score

Australia

8800 200 0206
8800 200 0206

Click up if you have successfully reached Mercedes-Benz International by calling 8800 200 0206 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling 8800 200 0206 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 8800 200 0206 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 8800 200 0206 phone number

100%
Confidence score

Russia

+1 (800) 102-9222
+1 (800) 102-9222

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 102-9222 phone number

India

1800 881 133
1800 881 133

Click up if you have successfully reached Mercedes-Benz International by calling 1800 881 133 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling 1800 881 133 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling 1800 881 133 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling 1800 881 133 phone number

100%
Confidence score

Malaysia

+49 711 170
+49 711 170

Click up if you have successfully reached Mercedes-Benz International by calling +49 711 170 phone number 5 5 users reported that they have successfully reached Mercedes-Benz International by calling +49 711 170 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +49 711 170 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +49 711 170 phone number

100%
Confidence score

Germany

+1 (800) 387-0100
+1 (800) 387-0100

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 387-0100 phone number

Canada

+44 207 660 9993
+44 207 660 9993

Click up if you have successfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number 2 2 users reported that they have successfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +44 207 660 9993 phone number

100%
Confidence score

United Kingdom

+64 800 62 2277
+64 800 62 2277

Click up if you have successfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +64 800 62 2277 phone number

100%
Confidence score

New Zealand

+32 80 011 412
+32 80 011 412

Click up if you have successfully reached Mercedes-Benz International by calling +32 80 011 412 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +32 80 011 412 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +32 80 011 412 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +32 80 011 412 phone number

100%
Confidence score

Belgium

+45 33 785 656
+45 33 785 656

Click up if you have successfully reached Mercedes-Benz International by calling +45 33 785 656 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +45 33 785 656 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +45 33 785 656 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +45 33 785 656 phone number

100%
Confidence score

Denmark

+33 149 932 107
+33 149 932 107

Click up if you have successfully reached Mercedes-Benz International by calling +33 149 932 107 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +33 149 932 107 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +33 149 932 107 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +33 149 932 107 phone number

100%
Confidence score

France

+39 23 859 133
+39 23 859 133

Click up if you have successfully reached Mercedes-Benz International by calling +39 23 859 133 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +39 23 859 133 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +39 23 859 133 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +39 23 859 133 phone number

100%
Confidence score

Italy

+31 800 637 2333
+31 800 637 2333

Click up if you have successfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +31 800 637 2333 phone number

100%
Confidence score

Netherlands

+46 406 718 484
+46 406 718 484

Click up if you have successfully reached Mercedes-Benz International by calling +46 406 718 484 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +46 406 718 484 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +46 406 718 484 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +46 406 718 484 phone number

100%
Confidence score

Sweden

+90 212 867 3000
+90 212 867 3000

Click up if you have successfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +90 212 867 3000 phone number

100%
Confidence score

Turkey

+966 126 613 000
+966 126 613 000

Click up if you have successfully reached Mercedes-Benz International by calling +966 126 613 000 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +966 126 613 000 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +966 126 613 000 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +966 126 613 000 phone number

100%
Confidence score

Saudi Arabia

+65 62 981 818
+65 62 981 818

Click up if you have successfully reached Mercedes-Benz International by calling +65 62 981 818 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +65 62 981 818 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +65 62 981 818 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +65 62 981 818 phone number

100%
Confidence score

Singarope

+27 126 771 500
+27 126 771 500

Click up if you have successfully reached Mercedes-Benz International by calling +27 126 771 500 phone number 2 2 users reported that they have successfully reached Mercedes-Benz International by calling +27 126 771 500 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +27 126 771 500 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +27 126 771 500 phone number

100%
Confidence score

South Africa

+82 800 011 886
+82 800 011 886

Click up if you have successfully reached Mercedes-Benz International by calling +82 800 011 886 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +82 800 011 886 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +82 800 011 886 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +82 800 011 886 phone number

100%
Confidence score

South Korea

+66 20 341 000
+66 20 341 000

Click up if you have successfully reached Mercedes-Benz International by calling +66 20 341 000 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +66 20 341 000 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +66 20 341 000 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +66 20 341 000 phone number

100%
Confidence score

Thailand

+971 80 066 324
+971 80 066 324

Click up if you have successfully reached Mercedes-Benz International by calling +971 80 066 324 phone number 2 2 users reported that they have successfully reached Mercedes-Benz International by calling +971 80 066 324 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +971 80 066 324 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +971 80 066 324 phone number

100%
Confidence score

UAE

+54 114 808 8700
+54 114 808 8700

Click up if you have successfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +54 114 808 8700 phone number

100%
Confidence score

Argentina

+55 800 970 9090
+55 800 970 9090

Click up if you have successfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number 1 1 users reported that they have successfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +55 800 970 9090 phone number

100%
Confidence score

Brazil

+1 (800) 367-6372
+1 (800) 367-6372

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 367-6372 phone number

Customer Service

+1 (877) 496-3691
+1 (877) 496-3691

Click up if you have successfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (877) 496-3691 phone number

Takata Recall Hotline

+1 (800) 654-6222
+1 (800) 654-6222

Click up if you have successfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number 0 0 users reported that they have successfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number Click down if you have unsuccessfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number 0 0 users reported that they have UNsuccessfully reached Mercedes-Benz International by calling +1 (800) 654-6222 phone number

Mercedes-Benz Financial Services

More phone numbers

Mercedes-Benz International emails

socialmedia@daimler.com

100%
Confidence score: 100%

Support

socialmedia@mercedes-benz.com

100%
Confidence score: 100%

Mercedes-Benz International address

Mercedesstraße 137, Stuttgart, 70327, Germany

Mercedes-Benz International social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024