Motel 6 reviews and complaints 1
View all 1034 complaintsMotel 6 - cancelled rooms without notice! rude customer service
I booked two rooms for one night through hotels.com a few days prior to us staying at this motel. Got confirmation. We arrived at the motel after a 5 hours drive a little after 9pm on 7/16/19 and were told by a very rude front desk lady that our rooms were cancelled at 6pm due to an issue with the credit card provided. No call or email! Not even hotels.com was informed that they cancelled our reservation! To top it off they were completely booked out and were rudely told to leave since there is no available rooms! Be aware that if you arrive after 6pm and something went wrong that they will cancel your reservation! We still haven't been told what went wrong with the credit card as hotels.com has not been able to get an answer from that motel! This is unacceptable!
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!