La Quinta Inns & Suites

This is a very mild complaint compared to what happened to me yesterday in another place. I thought this incident was isolated... But after reading these complaints I see that La Quintas are not employing reputable people for their staff and that's a huge problem.

But this was mild compared to yesterday for me and some things I've read on here:

I was just staying 1 night in La Quinta in Westminster, CO. I was there job searching.

I passed a good, decent night. Had dinner, rested well. I got up the next morning and showered and washed my hair.

Now I'm solo - so nobody was with me at all. So I was not talking or anything.

I receive a phone call - I answer and its the front desk. Here is what she says, "I heard you were making a disturbance and loud noise is coming from your room, and do we have to call the police?!"

I went "Huh?" I was drying my hair and putting makeup on and not making one peep neither had I made any all night or morning! There was nobody for me to talk to!

I was shocked! So I thought "OMG well maybe my hair dryer has bothered somebody" (sarcastically of course)

I was very upset. Later, after thinking about it, I called back and asked why they had targeted me for this when I had done nothing.

The front desk person said "Oh we found out who it was, but we just called everybody until we found the right ones".

Seriously? They disturbed "everybody" with false accusations?
I have worked hotel front desk myself, but I have never seen anything as incompetent as this!

But after my horror story yesterday (which I had not stayed with a la quinta for 2 months, I think), this was nothing at all (except false accusation if not illegal - is unethical and immoral).

On Thursday, July 18th, around 11:30am, I checked into the Westminster La Quinta in Colorado. At 9pm that evening, I noticed a tiny ant farm underneath the dining table in my hotel room. The ants were feasting on what looked like a very dried piece of sugary food. Apparently house keeping did not do a very good job cleaning this room, because I also found a roach in the bathroom. I killed the roach, but what concerned me were the ants. I called the front desk and the lady told me that they would try to find a different room for me. She said if they were unable to move me, then they would comp me a night. She told me to check back the next morning to see if anything had become available. I checked the next morning and still nothing was available. I also checked later that afternoon and still nothing. By this time, I became too busy with the events I had schedule, that I wasn't able to ever move to a different location. On July 22nd, Monday morning, I was checking out of my room. I went to the front desk to make sure that they could see where I was supposed to get a free night stay because I was unable to relocate. Of course the only thing she saw was "customer requested a new room". Nothing about the ant issue! She told me to call the manager later that day and speak with her. I called the manager but had to leave a voicemail. I then called the manager again the next day and was able to speak with her. She told me she had heard nothing about this situation, and would speak with her employees. She called me back 2 days later and told me that everyone denied ever telling me they would comp a room for me, and also she said that in my account it said I "declined a room change". Never did I EVER decline that! I never had time to switch because there were no rooms available anyway. And where is the communication here? She told me that her employees would never tell someone they would comp a room without approving it through her first. Well, I got news for you, SOMEONE TOLD ME THEY WOULD COMP A ROOM. The manager basically made me feel like an idiot and that I was making up lies. She said the best they would do it $50. What a deal. Pathetic. I am more than upset with this company, and the costumer service is sub-par. Not to mention the cleanliness is not a propriety of theirs. I will never stay here again, and I am spreading the word to everyone I know to do the same.