UPS reviews and complaints 1
View all 2059 complaintsUPS - being lied to by shipping co about delivery
The day I was supposed to receive a package, I instead get an update on the tracking web page at 9:36 pm saying it couldn't be delivered because of extreme weather. I live 15 mins from where they 'claimed' they loaded it on the truck. There was no extreme weather. There were no weather issues at all! 2nd night, same crap. Loaded it on truck first thing in the morning, then message at 9:46 pm stating extreme weather OR emergency situation. Yes the emergency was for you to get me my dam package. Guess what, 3rd night, and again roughly same time at night with exact same message. I contacted the company I purchased the item from so that they could reach out to them. They gave them the same lies and UPS rep called them out on it. She asked them what kind of emergency or weather conditions since the customer lives 15 mins from you. They had nothing. The rep asked UPS where I could pick up the package and they said it was at a hub that is now closed. So now they're saying I won't get it any later than Monday night. Mind you it's Friday and the package was supposed to be here on Wednesday.
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