Safe Home Security

Avoid SHS at all costs. If you are involved with them now, beware of their ethics (or lack of them). This company appears to have a specialty in misleading or scamming people (especially seniors) into contracts then making it virtually impossible to get out of. They have no scruples about reporting negative information to credit agencies and damaging credit ratings then harassing people for payment. We are seniors who made the mistake in April 2011 of switching from ADT to Safe Home Security. Things were satisfactory until October of 2014. In October 2014 a service call was made to repair what was a communication problem between the equipment and SHS. We were given a paper to sign that we were told was an acknowledgement of the service. We were never told, either in setting up the service or when the paperwork was presented that the “fine print” included a contract extension of 5 years. This was totally misleading and deceptive. We would never have agreed to that length of commitment with nothing in return and no right of rescission. In May 2014 we requested cancellation of our service verbally and were told all we had to do was send them a written request for cancellation. A letter was written to SHS and mailed that day. In addition we had two follow up phone calls with SHS regarding our cancellation request. The last conversation was with Chris Heath, Customer Service. He was adamant that he explained to us on October 8, 2014 that we would be responsible for a five-year contract. He further asserted that he had taped the call, would forward an audio file of the recording to us by email and in the interim he would discuss the termination request with the company owner. No audio file or follow up response from Mr. Heath or any representative of SHS was ever received. Since then, we have blocked our credit card payments to SHS. We have continued to receive monthly invoices from SHS. In July and September 2015 we have sent two additional letters to SHS regarding our reasons for cancellation and stopping payment. Our attorney has also sent a letter (September 2) to SHS. SHS has not responded to any of our letters or our attorney's letter. In September 2015 we noted that SHS had sent negative information to Equifax. This resulted in a drop in our credit rating from Excellent to Fair. We subsequently researched reviews on the Internet for Safe Home Security. The number of negative reviews on multiple sites is astounding and enormous. In March of 2014, the Attorney General in CT resolved a 2007 lawsuit against Safe Home Security for alleged violations resulting from the company's automatic renewal provisions in its contracts with customers, its billing practices, its debt collection practices, and alleged violations of the Home Improvement Solicitations Act and Home Improvement Act. On March 21, 2014 the court entered a stipulated judgment against the company that imposed permanent injunctions and required a $100, 000 payment to the State. It appears that this has not affected their approach as SHS continues with the same practices. This is a terrible company to have worked with. It makes us ashamed we ever got together with them. Appropriate resolution would be the cancellation of our service as of May 1, 2015, cessation of billing and restoration of previously undamaged credit ratings. We wonder if that will ever happen.

This is the second time I have had service problems with Safe Home Security and no one came out. This last situation was an emergency situation where the panel went completely dark, could not see anything and could not activate numbers or away or stay. I'm thinking the alarm was not activated. Once someone went in and out of door, alarm went out and we were unable to deactivate the alarm. Called Safe Home Security for Service Tech, told me they had no one to come out to service alarm. I had also called the day before which was New Year's Eve, Service Tech told me they would have someone call me the next day, I asked if office was open and the person said yes, I waited thinking someone would call not knowing there was a a real problem until someone actually opened the door around 5pm New Year's Day, having to get up to go to work at 4:00am

A Supervisor got on the phone, telling us to unplug the alarm, we kept telling him there was not a cord we could unplug and they insisted that there was and that he could not do anything for us. I informed him I would not get off the phone until this issues was resolved and he told me I was not cooperating.

Finally my son got on the phone and asked him if something could be done we could not go in and out of door with alarm going off, as I had informed him we had neighbors above me with a little kid three years old and that I had to leave for work at four am. He didn't seem to care cause there was nothing he could do.
He advised my son to unscrew several wires, which i do not have phone service, and as he was unscrewing the wires you could see fire popping. He also had me pulling out the battery trying to tell him what wires were leading to where and both of us sweating and my heart beating and both very nervous.
Finally got wires unscrewed and when I finally talked to someone, I refused to allow someone to come out because I', canceling service with Safe Home Security, they are now turning the situation back on me saying I'm refusing service. Yes, I am refusing service, who wouldn't?

SAFE HOME SECURITY has to be the absolute most unprofesssional, crooked, unethical corperation I've had dealings with. They sent me a copy of my contrat they altered (I kept both of my copies). They are charging me $10 more than the contracted amount. I ended up in their collection department, partially because of a mistake I made and partially because of more than one mistake the billing deptmartment made. Their collection dept is harder to get out of than catching up a credit card with a high interest rates and all the monthly fees you can imagine. I have paid monthly amounts, lump sums, as well as certified check paying the balance due plus two months ahead and I am still in theire collection dept. I am confident this is because their collection employees are commisioned. The employees speak to you with total dissrespect and you dare not try to complian, this I'm sure is the other reason I can not get out of the collection dept. You can not buy out of the contract at a discounted rate (as you can with AT&T and other corperations). I sent a letter a year in advance to be sure this contract will not renew and of course they do not have it on file. I was given bad email addresses ([protected]@safehomesecurityinc.com). I have received harassing phone calls on my cell phone and while at work. I have called at 6:45 to be told " we getting ready to leave, you'll have to call back tomorrow". I started that call, as I always start any call, with "Hi, how are you". The responce was "who are you". I have only one blemish on my credit report and it is from SAFE HOME SECURITY INC. I spoke with two representatives on two occasions in an attempt to follow the chain of command, they both said they would do a credit repair if I agreed to pay a certain amount. I paid that amount, the agreement changed and I could not get either person that made the aggreements on the phone again. This can't be legal! To the person making positive comments on the "Complaints Board", I'm guessing you are employeed or have some sort of inerest in SAFE HOME SECURITY INC. ... Your damage controle efforts should start with in your company!

They are the worst company.
I have moved and wanted to cancel my monitoring. I called in. They said i have to speak to a sales manager about cancelling (?), but they are of course not available. They will call me back. They never did.
I called again in a couple of weeks and told them i needed to cancel. They said you can only cancel in writing by faxing a letter. So i faxed a letter the next day. A bill came a week later for past due. I even paid that bill just to be done with it and submitted the letter with the payment. a month later another bill came for 3 more months. Then i get a call from a cocky sales guy saying i wanted to cancel? I said i did cancel, he said there is no record of it. and that i was in a contract (this is now 8 years after i signed up), i said not that i never signed a contract but even if i did there is no such thing as a 8 year old contract. so he admitted they did not even have a contract for me. so i said i am hoping it is the end of it, his response was i will do my best (?). then i started to get more bills and past due notices. i called the collections lady Maria who would not give her last name, and admitted they had my cancellation letter from January 2011 ! I said this is done right? she said she would do her best (?) then i started to tell her very calmly to explain to her that i was a little unhappy with the process she said : i am not going to sit her and listen to you complain, have a nice day.
That about sums it up!

This company has a deceptive contract that they enforce no matter the customer's circumstances. I let them know by phone 4 months before the end of our 36 mo. contract that I did not want to continue doing business with them. I wrote them a letter a month before the contract expired asking them to come and get their equipment and saying that we no longer wanted their services. When I called 4 months before the end of our contract to tell them my wishes, they did not remind me that I had to notify them in a letter 60 days before the end of the contract. My 30-day notice in writing was not honored and they re-upped me for another 36 months at $46.00 per month.