Menu
For Business Write a review File a complaint
CB Credit Cards American Express 206 Peddlers Road, Guilford, CT, 06437, US
American Express company logo
American Express
reviews & complaints
American Express company logo

American Express

206 Peddlers Road, Guilford, CT, 06437, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Category
ComplaintsBoard
P
8:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express - statement payment date

1. Statement was dated as closing on 01/28/2011 but was received on 2/7/2011.
2. Changes announced with the Statement that was 11 pages long changed the terms of that payment due date to 10 days after the closing date of 02/13/2011.
3. Last month the due date was 25 days after the closing date.

If I hadn't picked that up I would have been charged a penalty and possibly a rate change.

They effectively change the payment due date which is against the new rules. They should have changed the statement closing date.

Read full review of American Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lisa A1
Sunnyvale, US
Mar 18, 2011 4:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Express did not really need to make any changes to their clarity around the payment due date based upon credit card legislation in 2010. Instead, effective January 1, they have now removed two dates from their statements. 1. The billing close date, and 2. The payment due date. They have replaced these dates with a "please pay by" date which according to AMEX is a request for those sending checks in the mail. This date gives the check mailer sufficient time to mail their check and get it to AMEX before the real payment due date.

Their interest terms still indicate the 25 days after billing date prior to interest being charged. However, since they do not provide the billing date any longer, it is difficult to even monitor when interest is being charged - let alone when your payment is really due.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.