Vermont Castings

On Nov.3, 2015 I placed an order with my local fireplace store Englands Wood Stoves in Maryville Tn.I paid for the order and was told it would be in about7-14 days. I checked back with the clerk and was told the truck broke down but the product would be in the next week. Once again the order was not here. After 2 more so called delivery dates came and went, I requested the info that Englands ordered from.Total Hearth in Mt.Stering Ky. was the "Middle Man". Once again after speaking several times with both Cortney and Lee Ann, I requested the info as to where the logs were suppose to be coming from. I was then given the phone number to Vermont Casting, the company that makes ALL replacement logs. Several calls to Jordan Toll have now gone unanswered. None of the companies above have and answer except that the company has just changed software. I cannot cancel the order with Englands due to the fact he willnot order the parts without payment, Total Hearth told me to replace the fireplace (what good that would if I ever needed logs for another unit and Vermont Castings just keeps making up delivery dates that they never honor. DO NOT buy a Monessen Fire Place nor any out the ceramic log unit, you will be out your money and not have any product.