Best Buy reviews and complaints 1
View all 1148 complaintsBest Buy - defective merchandise
I bought a laptop computer on April 9, 2011 from Best Buy in West Hartford, Connecticut to be used in my public accounting business. Even though it was during tax season and I would not have time to set up the computer, buy and load all of the programs that I needed, and all of the data from my older laptop, it was on sale so I bought it then, contemplating setting up the computer after tax season.
Since tax season for me ended one week ago, I recently opened the sealed and undamaged box, only to discover that the computer screen had been damaged. I immediately returned it to the store, only to be accused of dropping the computer myself, and that Best Buy would not exchange the computer for an undamaged one. I did not drop the computer. I deliberately left it sealed and packaged to protect it from being damaged.
Imagine spending over $900 for a computer, thinking that if there were any problem with the computer, that the store would stand behind it. I didn't ask for my money back; I merely asked for an exchange with an undamaged computer. And the store refused to replace it with an undamaged computer.
I will never purchase anything from Best Buy again. And if you value your money, you would be advised not to buy anything from Best Buy. What was I supposed to do? Before I purchased the computer and taken it from the store, had the salepeople unbox the computer, and try it all out to see if it worked.
I was told by an employee at Best Buy that it has questioned buyers bringing back items even one hour after the purchase. Is that the way to treat one's customers?
What a store! What lousy customer service. I will never buy anything from Best Buy again.
Best Buy won't accept a return if it's damaged no matter when you return it. Read the back of the receipt: if it's damaged when you buy it, you are out of luck. Damaged items from the store are non-returnable. It's right on the back of their receipts.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not damage the set in anyway, after several attempts they still refuse to refund or exchange the product. The manufacturer LG has said they would not intervene. As of this date it has been turned over the the Kansas Attorney General.
This Best Buy will knowingly put defective merchandise back on it's shelves, so be careful when you buy things from here.
Before Christmas, Best Buy had a sale on the Guitar Hero III: Legends of Rock with guitar controller. My husband is addicted to Guitar Hero and Rock Band, so I figured I would pick it up for him as an early Christmas gift. I get home with the thing, he opens it up, puts the guitar together, and the guitar won't work. We take it back to the store to exchange it for one that does work. I have a friend who used to work at this Best Buy location, and I knew beforehand that they will put defective merchandise back on the shelf as long as it looks like it is in good condition, so I took a black marker and put an X on the side of the box. I wanted to make sure that if the new one we get doesn't work, we don't go back and grab our original broken one if it is back on the shelf. We get home with the new one, and that one works just fine. A couple weeks later my husband went there for a DVD on his way home from work, and the box with the big black X is back on the shelves. Who knows how many times it may have been returned and put back on the shelves since we brought it back to the store.
Two weeks ago, Best Buy had a sale on the Everybody Loves Raymond DVD seasons. Everybody Loves Raymond is one of my favorite shows, and I only need two more of the seasons to complete my collection, and of course the only Best Buy in the area that has the two I need is this store. So I go to the store to get them, and the only ones they have left on the shelf are broken. I could hear the DVDs moving around inside as soon as I picked them up. I brought them to a sales associate, hoping they might have more in that back that aren't broken. Unfortunately they didn't, and the associated thanked me for bringing the broken ones to her attention. I never managed to get the two seasons I needed while they were on sale, but last night we went to the store again to pick up a game, and the two broken seasons were back on the shelf.
These are just two examples I have of how this store operates. Like I said, be careful when you buy anything from here.
I've had a couple of bad experiences with Best Buy. In fact, the sales staff only wants you to buy. They don't care about your warrantly, extended warranty, defective merchandise of anything else. I have several big buys from Best Buy before I got made and dropped them. If you buy it from them, you might find yourself out in the cold.
Best Buy not only restocks defected products, but sales new defected products from major companies. Bought a defected Sony TV with warranty that means nothing. $4500 Sony TV that will not last a yr. This is not counting the other $2300 for extra's'. Down 5 times, the warranty is out this april 2010. Best Buy & Sony could care less.
DON'T BUY FROM BEST BUY!
you could have gotten a rain check for the item. That lets you get the sale price if they run out of stock. Remember that for next time you need something
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.