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BEST BUY DENIES STORE SALE PRICE!
IS BEST BUY ENGAGED IN FRAUD? I am a disabled Veteran and use a wheelchair for long day trips outside my home. I found a current Best Buy store ad – Nampa, ID store: #1078 - for a $300 5G mobile phone for $119.99, available in store within one hour. Went to that store – with the printed ad - and asked to buy that phone. Was handed a new phone sealed in it's box and discovered after leaving the store that my card had been charged $199.99 for the phone. Made a store complaint and asked that the difference and applicable sales tax be refunded. My request was ignored. I contacted Best Buy corporation with my complaint and received a case confirmation number. Consumer Service representative stated I would hear back within 2-3 days. Corporation has remained silent for weeks. I think that Best Buy corporate is clearly ignoring my complaint or they would have replied with update information in the least.
Claimed loss: $80.00 plus sales tax
Desired outcome: Reimbursement of $80.00 plus sales tax.
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I have tried to contact the Motorola manufacturer of the phone. Not possible. Contacted the parent company, Lenovo; they were uninterested in assisting. I have asked the credit card issuer to reveres the charges based upon the fraud. They are reviewing and will reach an answer shortly.
OP on the add did it say that sales tax was included in the $119.99 price? sometimes in the ad they mention that it does or does not include sales tax.
beyond that it is strange that corporate has not gotten back to you. usually they get back within a week.