Best Buy
Reviews and Complaints

Went into Best Buy today to buy a Wii Fit. Sales guy went and found one for me in the back. It was the last one in the store. He walked me to the register where we were met by some managerial type idiot who decided that my Wii Fit belonged to the lady standing in the checkout area who had allegedly "called to put it on hold" despite the fact that it had no note on it, was not set aside, and was found for me by the other sales guy. I asked what he thought he was doing (his name was Eaten), and he told me that she called. I said I called. He literally took it out of my hands. So surreal. Then he told me to leave because I was upset. I will never shop at Best Buy ever again. There is always another outlet. I already got a Wii Fit somewhere else.

My husband and I recently went to Best Buy in Paramus, N.J. to purchase a new washer and dryer. After taking time to find the pair we loved we then proceded to buy them. Before we left the store we were informed that they no longer had the washer, they were not making that model anymore. Disapointed, the superviser gave us and option to buy the floor models for a bit less money. We agreed, so they did a return on our sales slip and gave us our delivery date. We inspected the machines and had a form to fill out showing what scratches were on the pair. When they arrived there were many more [very noticeable] sratches on the both of them. I was very upset and should have told them right then and there to bring them back, but needed a washer terribly! Before I even had time to think one of the delivery men took a scrubby sponge off of my slop sink and started to scrub the scratches. He totally ruined it now! The paint was scrubed off! The other driver felt so bad he said he would hook up my dryer for free![we paid for the washer hook up but not the dryer] I even gave him a $20 tip! for doing that. Still upset he informed me to call the Best Buy in Paramus and they will help me or even let me return these if I wanted to, so I said O.K. He had me sign a pink slip stating that the machines WERE DELIVERED. That Saturday my husband and I went to the Paramus store with my picture phone showing them what happened and they offered us to pick out another set. When the warehouse faxed the paper I signed it wasn't what I even signed! I asked for the origanal of what I signed and no one would let me have it! I never signed a paper that asked if ther were any damages to the machines and cirlcled NO! Somehow they actually put my signature on that line and got away with it! It seems to me that this is illegal! So, we left the store with nothing, but a phony paper I didn't sign. I didn't want to get the driver in any trouble, but he took the paint right off of my washing machine and I have to look at it every day! and know that they are doing very fishy things in that warehouse. I had a witness with me the day this all took place, but I'm not in a position to hire a lawyer to help me. If I had the origanl paper I signed it would show I signed only that they were delivered! Not that there was no damage during delivery. Oh I even called the manager at the warehouse and she was extreemly nasty to me when I requested the original paper I signed, and told me NO! So I am left holding the bag and not knowing where else to turn for help and even a little justice, as they put my signiture on another form I never signed, and got away with it! It would give me great pleasure to just get the original paper I DID sign, not what they scamed up.

My laptop was making a LOUD "whiiiiir-ing" sound for a week or so and was driving me nuts! It was still working okay, but the sound was obnoxious! I decided go into Best Buys Geek Squad to have my computer diagnosed and repaired. The guy working almost laughed at me when I was explaining my problem and said (as if I should have known) "Thats the FAN!" - "Okay, fantastic, its the fan... can you fix it?" He told me he would get to work and that they'd call when it was fixed.

I recieved a call from the same gentleman the next day explaining my computer wasnt salvagable and then proceded to reccomend new machines for me to buy. I made it clear over the phone I wasnt interested in buying a new mchine that my budget was tight and there wasnt room to buy a new computer, I needed this one to last another 2 years or so. I went in to pick up my "unsalvagable" laptop later that day and was again, bombarded with endless sales pitches for new laptops. Already upset my computer was supposedly toast, I became very frustrated with him not understanding I DID NOT WANT A NEW COMPUTER. I took my laptop and left.

I needed a second opinion before I retired my laptop. I was going to be SURE before I chucked it into the trash. I called a company called Secure Remote Support and explained my situation. The technician I spoke with told me to send in the computer and they'd check it out for free, and let me know if it was in fact dunzo. He told me that if it was repairable he would let me know the things needed to be done and the cost before billing me. I sent in my computer and the day they got it he called and explained it WAS fixable and I just needed a new fan! I was so relieved I didnt have to retire my computer for good! I gave him the go-ahead and he fixed it all up and sent it back to me within that week. It works as good as new and I dont have to listen to that obnoxious WHIIIIRING sound anymore.

Im done with Best Buys Geek Squad where they seem to only care about THEIR bottom line, not mine. Best Buys Geek Squad thought I would just drop everything and buy a new computer because they insisted my computer was done for - and its sad to think there are suckers out there who fall for that ploy. Im glad I found a company that puts the customer first and provides you with the services you need and doesnt try shoving extra purchases down your throat. Thank you secureremotesupport.com. Do your research before taking your machine to Best Buys Geek Squad. Youll be glad you did.

Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair!

We have paid approximately $50.00 per month for two years on insurance with Best Buy to cover our payments in the event that my spouse lost his job, or in the event of disability or death. My spouse did loose his job on 2-24-09. We filed a claim and have been denied. They are saying he must be collecting unemployment checks or this does not cover us. We never heard anything like this until we filed a claim. I wrote an appeal letter and they are saying they never received it. I faxed the same information proving that he did loose his job due to an accident. They still say they do not have the appeal even though I have a confirmation that it went through. I have been three months trying to get this taken care of. They did not mind charging us the money every month for the insurance and raising our bill to enormous amounts by adding this on. They never had to call us for the premiums and now that we need to use this protection that we thought we purchased, it appears to be a farce.

As a family we have bought several computers from Best Buy. I was warned when I went to buy my new computer to NOT buy from Best Buy from the rest of my family, since they had found themselves in the position of having to take back their computers repeatedly for fixes. However, I did not listen. So I am finding myself regretting the decision to buy from this company. I purchased an ASUS from Best Buy in October. Within four days the computer crashed. They assured me this was a good brand, it was the brand the "expert" in the store recommended for my needs. They replaced the computer and within four months, the hard drive crashed again. This time they would not listen to my concerns that the brand was bad. The inept Geek Squad said they would and could back up my files and they would repair the hard drive but refused to consider another brand of computer. After three weeks they hounded me to come and pick up my computer (after not having time to pick it up within three days after the supposed repairs were finished). When I did pick it up, not only was it not ready, but they THEN informed me that they were not able to safe any of my files. They acted like they were doing me a favor by not charging me for the cost of the data back up. They then said their "I'm sorry" line and said they would have the computer ready the next day. They did not. When it was finally "ready"...can you guess...it was not working. Drives are missing, no office installed. So of course when I called the Geek Squad, they were unavailable to take my call. I have learned my lesson. I will never, ever walk into Best Buy again. I will make sure I tell EVERYONE I know to avoid the rip off artists known as Best Buy, the Walmart of computers. Shame on Best Buy for stealing money and shame on me for not listening to my family.

I went to the Best Buy store on Eawst Skelly Drive to look at televisions. It took soome time for a clerk to come buy. After a young man contacted us after requesting him to do so, he reviewed the tv options for us. We went home to think about these. We returned the next day, October 20, 2017. Again it took sometime to find a clerk. As I came into the store several employees were having a good time yelling to each other, one even climed on a desk to look over a backdrop at the cell phone counter to engage other clerks verbally. We had to again find a clerk.

Finally a contact was made. This young man suffers greatly fom some sort of hypertension. He had some object tied to a cord around his neck. He was constantly twirling it in from of his face. ZZZZZI finally asked him to stop. We did select a TV and purchased it. We thought we had asked the right questions that would allow is to take the TV home, plug it in and see the upgraded TV (direct TV). We did get it working with; the same quality as the old one. As we inquired around we found that several steps had to be taken to get direct tv quality on the screen.

I retured to store to experience the same chaos as the night before. Clerks more interested in visiting with one another than servicing customers. I left the store and went to the Best Buy store at 71st and 169. A very knowledgeable young man answered all my question about how to get the tv showing the direct tv quality. A vast difference from the store where we bought the Samsung tv. Some supervision is certainly seems to be needed at the Skelly store.

They have been advertizing several items for months that they don't have, when called they said call next week, I've been calling for next week for months. I finally called the corporate office last week they said they were not going to be getting that brand of computer again and they would remove it from the site, well so far they have changed the price 3 times but never removed the items. I just called again was told that it's not their fault or their problem, I said it is their fault, because their site says "sold out online" which implies they have it somewhere in a store or warehouse and their stupid employees think so too because they keep saying to call back it may be on the next truck. I think this is a way for them to string people along and hopefully they will keep looking and just buy something else.

I purchased a new computer case online from Bestbuy.com and paid for shipping to me home. After assembling the other computer parts in side the case I found the case power supply to be bad & took it back to a local store with the receipt. They would only refund the amount of the case, not the shipping cost. They said this is the policy so I got ripped off for $10.00. After many calls & emails to Best Buy they would not authorize the shipping refund. Just one incident as this will cause a customer to shop elsewhere & I have spent plenty there in the past.

I purchased a home computer about 7 months ago from Best Buy along with the extended warrenty. Every time I take it in for repairs they say its not covered. The 1st time I took it in they told me I didn't have enough memeroy and sold me more I had it only 1 month when that happened. My brother told me that their Geek Squad was wrong since I had plenty of memeroy left. I then took it in for my program crashing. They again said it was due to not enough memory. I told them baloney since they had just installed more. Let me say that I don't download alot either. Then I had a error msg concerning my hard drive and that it was it couldn't be read. They again said it was not covered and wanted to replace a part for nearly $200 cost to me. Their in the business of making more money off of people than honoring their warrenty

If you buy anything at Best Buy do not apply for their credit cards. I made this mistake TWICE (yes I am an idiot). Best Buy wont do anything for you if you need customer service concerning their credit cards. They refer you to the actual cardholder: HSBC Bank. If you try to call HSBC you will NEVER reach a human being no matter what path you take through their phone menus.

Pressing, 'Zero' does nothing but, repeat the same useless message you just heard. If you call Best Buy and tell them this, they will give you another number for HSBC. Guess what? You wont reach anyone there either. Pay the card off in full and guess what? They send you another bill for meaningless charges. Pay those off and - you guessed it, they will charge you some piddly sum under $2 in hopes that you wont pay that in time and they can add more.

I can't believe that consumers must pay to make payments if they are not within the 3 days before the due date. This should be stopped. When I opened up my Best Buy credit card (the biggest mistake ever) I purchased 5 computers. I was given a $2, 000.000 credit limit, but the computers exceeded $2, 000.00. The salesperson said it was fine that they exceeded the amount and that Best Buy wouldn't do anything if they did. They exceeded something like $200.00 over. I was in arrearage for over 2 years! In spite of making decent sized payments around $65.00 per month, I was never able to catch up with the over amount. I too ended up paying a day before my due date and had to pay an additional $15.00 to pay Best Buy because I did not pay them 3 days before my payment was due. This is a big joke and I'm surprised that our government is letting them get away with this. At the looks of this, I will pay Best Buy for the rest of my life. Not to mention, that one of the computers and monitors were opened and broken! I took them back and Best Buy REFUSED TO ALLOW ME TO RETURN THEM. I told them the box was taped when they gave it to me and I paid for a new tower and monitor. I GOT STUCK WITH A BROKEN COMPUTER THAT GIVES ME A BLUE SCREEN since day one and I had to pay FULL PRICE IN SPITE OF MY COMPLAINTS. I got scammed by this company and even more scammed with this outrageous interest and these payments. I lost some income over this summer and my first payment is late (not 30 days). My bill shows that I owe 3 times the amount, because of the late fee they added. I tried calling and of course get the people from India who keep on repeating the same things over and over. I asked if I could get my payment lowered and she kept referring me to Consumer Credit Counseling at [protected]. Each time I call them, they are closed, so I get nowhere. HSBC has no hardship program and customers call in asking for help, all they do is get them deeper and deeper in debt by adding on their late fees and requesting for large amounts of money. I'm fed up with all the money I've paid Best Buy especially since I'm stuck with a broken computer from day one when I paid for a new one. It's amazing how Best Buy can get away with this and no one steps in to put a stop to this. The consumer will have no alternative but to go bankrupt. If a credit counseling steps in, the consumer will still suffer with their credit report, so why even bother? It's time all credit cards start working with their customers especially now when job loss is at an all time high and no one asked for this economy.

they are a pathethic company--tried to pay on line--they will charge you late charges if you pay within 3 days of due date--the lady said "well it's in your contract, but she would waive it this one time for me" I've paid my bill off & hope these crooks are dealt with

Maybe you should have called them in first place! Don't always rely on email, a lot of times you either never hear back or it's not for a long time when you get a response.

Okat and my question is if you bought it from lowes. how did Best Buy overcharge you? Lame man

I am very unhappy with my service with Best Buy. I purchased an Insignia LCD HD TV in April 2007. Model 32 LCD-NS (discontinued model). I called for service, and it took 18 days for someone to come out to look at it. (that was the 1st appt available, fortunately I was available!) On Feb 28, The technician was here for a whole 4-6 mins, and informed me that he had to order a part, and that I would receive a call within 3 days to set up an appt to have them fix it. I had been without a TV for 3 weeks. I didn’t receive a call, but I received a email statement (bill) in an amt that exceeded the amt I paid for the TV. On March 2, I sent an email to customer service and never received a reply. After multiple calls to customer service, I asked to be connected to the consumer relations department., March 5. I spoke with Billy, and he said that this was wrong, and that he would get me a voucher for a new TV within the next 3 days. He apologized, and said that this should NOT have been overlooked by the Geek Squad, and that he (Billy) would fix the situation. He got a geek squad manager on the phone, Gary, to apologize. Again, they said that I would receive a call within 3 days to get a voucher for a new TV. I DID receive a voice message 4 days later, that said that the request that I submitted that the ‘unavailable part request’ was denied, and that I would have to wait for the part. I did not apply for an ‘unavailable part request. I applied to have a new TV because the amount they are charging to fix the TV exceeds the amount I paid for the TV. I have made at least 9 calls, and the only person who remotely acted in my behalf was Billy. However, his actions did not do ANYTHING for me. And no one is helping me. When I call the store, they say that they cannot help me and that I have to deal with 1-888-BESTBUY.

It is March 11, and STILL NO CALL.
Today I made another call to 1888bestbuy and was connected to 1800geeksquad. I spoke with Angela, who was VERY KIND. She said apologized and said that it is inexcusable that I have had to wait this long for a response and that I have been treated in this way. She said that I need to speak with a supervisor. I waited on hold for 8 mins…then Angela came back on the phone…not a supervisor…and said that I have been approved for a new TV. JUST LIKE THAT! NO one has EVER called me…to let me know. I was told that I did not need a voucher…just a confirmation number. She said that I now have to take this huge TV to the store…and take a new one home…I don’t know how to hook it up…etc. She said that they would NOT hook it up for me. I feel like they DO NOT care about their customers. I have a chronic illness, and it is NOT EASY for me to deal with all of this. They figure that people will eventually give up. My family has spent thousands and thousands of dollars on everything from appliances and computers to electronics and phones. NEVER AGAIN will anyone who knows me spend another DIME at Best Buy.

I purchased a television a year ago and opted for the extended warranty which was recommended by the representative. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 p.m. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo. I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. missing the opportunity to purchase a package deal. So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call. I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package. I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults. I do not think its fair Best Buy say that its not retro-active when I see and hear on the news it happens in laws and insurance etc.

3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade. Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased. They began to ring me up for the exchange, the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference, so Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more... HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference.. and this guy thought he'd give me an analogy.. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.. so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy... Well, I plan to tell as many people about this.. I will also be making copies of my receipt and a copy of the best buy terms in their warranty booklet and I will not be standing in line this year for the Black Friday Sale I hope many of you will print this out and bring it to the store with you and show this to the sales rep when they try to sell you the warranty.. unless you're paying regular price.. you'd be better off buying it from the manufacturer.

@donna turner

Unfortunately I hear about these issues left and right. Just a few of the common scenarios: "The salesman told me it would cover EVERYTHING". "I was never told about the ADH service plan". The bottom line for these issues all lies within the black and white. EVEN if this were the case (you were told you were purchasing the ADH service plan) and the employee did not select / charge you for that plan, it can't be proven because it is all hearsay. And the only thing that Best Buy can go off of is what was purchased on the receipt and in their system. So your laptop wouldn't be covered for the spill and you would have to pay for the repairs.

If I were you I would try to contact Best Buy's corporate team and see what they can do about it. There might be certain circumstances (that I'm not aware of in this case) that would cause them to reconsider their approach to your problem. Although in all likelihood the outcome would still be the same.

Went to Best Buy to have a Sirius Radio installed in my car. They cheated me on the value of my InstallCard. I had them do a advance install for $79.99. They only gave me credit for $55.00. They said that was all they would get from InstallCard for the job. Plus they charged be for extra parts that were covered under the advance InstallCard.

They could have cared less about making me happy or adjusting the price te the correct amount.

Needless to say I will Never enter a Best Buy again.

your an idiot... the tv was out of the return policy. when you buy something you should look at the return policy posted all over the store and when you finally pay for the product you are agreeing to the return policy. [censor] off. [censor].

I have heard about these kind of problems and chose to learn from other peoples experiences.

This is the very reason that when I bought a new TV I asked them to open the box and make sure it's OK before I bought it. I politely explained why and they understood and had no problem doing that for me.

The other option could be to pay to have it delivered and installed to make sure it works.

However, to keep it in the garage and return it AFTER the return period is up is obviously NOT a good solution.

Live and learn!

very dissatisfied . should get a discount or a free dvd or something !

rohin austin, 54 maple street, yonkers new york 10701 apt. 1d.

didn't have my tv for two wks. and still did not get it.. i should get a discount. no installation the dame day..

contact # [protected].

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Personally I think you're lucky to get the work done in the first place because from what I understand, the MAC manufacturer is extremely picky about what Best Buy can do on their products. But they should've explained that to you when they did it the first time. It woudve saved you a lot of breath. The only reason I could see them forgetting to explain it to you would be that they were extremely busy which I know they are 90% of the time. The best time to get them is first thing in the morning or about an hour before they close. No lines! Haha.

I worked at Bestbuy (Canada, Ontario) and while I know that nearly all complaints are subjective, and downright 'wrong' - this one is totally realistic! Avoid Bestbuy for any and all work/repairs/cleaning of any apple related computer hardware! I remember that time and time again, the Geeks were confused, baffled and ill-prepared to deal with relatively simple issues with Macs. They know their stuff, with Windows based hardware, but the company as a whole does little to prepare them to work with macs. If you bought an apple computer there, only deal with them if you absolutely must - and even then, don't be shy and meek about asking them to explain to you exactly what they plan to do with your product! Remember, it is your money, so you have every right to hassle them for quality service. If you can, bring someone who knows something about computers to confirm that you're being told the truth. You should, of course, remember that quality work doesn't always take 10 minutes, so be patient and cooperative, but know your rights, and insist on quality customer service. They took your money with a smile . . . Good luck! Oh and another tip - if you are not happy with something, don't be rude with the Geeks - I know first hand that they want to give you the right service, but their managers hiding behind doors while you are yelling at the front-line workers are the ones making all the wrong decisions, so ask for a manager, and if you can, ask for the General Manager! They are paid good money to deal with difficult situations, so don't vent on the Geeks! Let the mangers and General Manager earn their pay cheques!

Purchased an olympus C-7000 digital camera Jan.10, 05.On Aug. 26, 05 I returned with C-7000 for repair, wouldn't turn on. It was a Friday night, 30 minutes before closing. I was directed to refunds/exchange dept. and after explaining the repair needed I was told it could only be exchanged.

Their mantra was I'm sorry mam, I understand but there is nothing I can do you will have to exchange it. No managers available, no voucher, no digital camera inventory to choose from, no sales help and no time. I was about in tears when Linda from cell phone dept. came over and said I don't know much about cameras but I know a camera came in today, she pulled it from under the counter.

I very reluctantly walked out with this Sony T7.After familiarizing myself with sony T7 I found it was no comparison to my C-7000.I had a pair of work boots and was exchanged with a pair of sandals. I return to store 0n Dec.1, 05 and after explaining to doorman I needed to exchange for like product he sent me to Geek Squad for repair. I explained it was not comparable to c-7000 that was brought in for repair. Deputy Potter informed me it could not be exchanged and had to be repaired due to time lapse.I explained the olympus time frame, he said Olympus never repair their cameras.

My only option this time was to send it for repair or take T7 home. I explained that I left the store Aug. 26 with a camera not comparable to what I had and I will not leave the store with the same camera.He said only option is send it for repair and repeated three times that if nothing found I would be charged 24.95. I repeated 3 times that camera is not broken and not my choice to send for repair.

I was supposed to hear back from best buy by Dec. 13 and heard nothing. I called them on Dec. 16 and camera not back and they will call when it comes in. I have not heard from them to date. I called Olympus to check on their return/repair policy and was told that Olympus ALWAYS repairs their cameras themselves for 1st year. They NEVER exchange especially after 8 months of use. He was dumbfounded by the action best buy took with my olympus c-7000 and felt someone inside the store wanted that camera, no other explanation for them refusing to repair C-7000.

I took my camera in for repair and was forced to exchange, I returned with this exchanged camera and it was sent for repair. Filling out the repair form was lengthy, asking me what was wrong with the camera and me replying nothing, just not the quality, features of T-7 did not equal my C-7000.

I am sorry mam I understand but I have to write something down. What a scam they run. It is in thier warranty that we must provide a safe area for their technicians or they do not have to provide service so don't raise your voice and spew profanities at them cuz you will be removed from store by police.They spin you from one manager to another and not a one of them is able to make a decision as if to wear you down or anger you to violence. I was told I would have to now take this to corporate office and explain it to them.

I will hire an attorney who is looking for that token case to get their name in the papers before I take it to corporate. The employees made the initial mistake so they can take it to corporate. I am waiting for qeeks to call that the repair is done because everyone in the photodigital dept. repair/return depts. hands are tied until camera is back from repair. There hands are tied behind their back alright with handcuffs I hope. There is something criminal going on and the customer gets the spin, gets angry and then hauled out of store over and over again.

I shopped the electronics dept. at Rex, ABC Warehouse, Circuit City and Sears for x-mas gifts needed and they do not operate under trickery like Best Buy. In fact, two salepeople had previously worded for Best Buy, knew exactly how they operate and no longer work for them. Best Buy # 405 are arrogant criminals and their response is I am sorry mam but their is nothing I can do about it.

You bought it in 2005 and are just opening it now? I don't believe you and neither do they.

I understand that the wrong items were in the box, how misfortunate. However, I don't understand why you buy something in 2005 & are NOW opening it? After all of my retail & customer service experience (including with Best Buy which is nowhere near my favorite retailer by any means), I can assure you that NO ONE would exchange an item 4 YEARS old!

I agree with gnarkill5821. If you were an ###, then of course they are gonna call the cops on you. Is it that hard to have a civilized conversation with a mgr?

@John-L-

Best Buy under no circumstances sends a unit that was brought into a store to Toshiba (Especially not free of charge like you claim). Best Buy Geeksquad's service center is a Toshiba licensed repair facility, which means they can work under Toshiba's 1 year manufacturer's warranty for parts and labor. That service center also has policies in place in case one of their techs make a mistake. That policy would be to repair the extra damage that their tech made at their own cost. Now I'm sure that this isn't the whole story because general managers would not make a habit of going out of their way to just call the cops and spark an altercation, it would negatively be reflected on any customer in that store at that time. Not to mention that the program an agent uses ONLY allows them to send a unit to the repair facility associated in the best buy repair system related to that unit, so there would be no way to send it directly to Toshiba or an outside address.

The legal contract that you signed states that you authorize best buy to "perform work" which would imply repairing the unit. The "performing work" clause refer's to the problem assessment part of that form that the agent at the store fills out. It usually reads something to the lines of "Unit does not receive power ship out under COD|MFG|PSP". In your case it would seem that it was shipped out under MFG Warranty. No matter what clause(s) the customer crosses out, because he/she doesn't like it(them), the form remains intact in its entirety for legal purposes like this.

****Bottom line**** --> For any repairs on a Toshiba laptop through Toshiba directly under a MFG warranty or if Toshiba deems they were negligent on a situation, they will ship you a box, packing, and a shipping label to ship it directly back to them at no cost and a relative amount of hassle to you.

I bought 2 Kodak Easy Share M883 cameras in December from Best Buy. From the time we used the two cameras the battery took hours to charge and even after it was fully charged would only take 10 to 20 pictures on each camera before the battery died. We went back to Best Buy to purchase new batteries and found out Kodak dicountinued the batteries for this camera.We were told the only way to get new batteries were to send in our cameras and be given refurbished cameras. We were not thrilled with that idea but we just spent $200 on each camera a few months earlier and were not being offered a refund of credit for new ones so we did it. The cameras came back with no batteries and not in good condition as the ones we sent in. We went to best Buy and they gave us 2 batteries from the back which they could have done from the beginning. well the new batteries dont work well themselves. We used the 2 cameras 2 days after we got them back and the same problems occured. Obviously there is a problem with these batteries and we are now stuck with these cameras that wont take more then a few pictures before the batteries die. I feel that I should be given my money back on these cameras or be allowed to exchange them for ones that work.

I too am a victim of the Bestbuy warranty rip off. They simply aren't worth the paper they are written on.

I bought an LCD TV from them. I know a bit about LCD TVs and the pixels are 'stuck' on the screen. They tried to tell me that the image is 'burned in'. The repair man was as rude as you can be and started to argue with me when I asked him to explain how an erratic patter than does not appear on any TV image could burn the screen. He started to give me some crap about DirectTv outages and I told him that Directv has a screen saver that appears. He started to argue and I asked him if he was going to fix it or argue. He just left.

Now I'm an IT Manger with multiple certs and years of experience and I know that geek squad techs are the bottom feeders of the industry but even they should be civil enough to give an explanation of how a situation could occur.

The rule - I'll never buy anything from Bestbuy again either for work or for personal use.

I took my computer to Geeksquad at Bestbuy thinking that they could fix the virus that I got into the machine and "frozen" all my files. Well, the "smart geeks" said they could fix with no problem and would install a anti-virus better than Norton. I believed because I thought they were professional. How silly I was!

They charged me 380.00 for installing the anti-virus and one CD with some of my files. nevertheless to say when I got home the computer never worked. I took back 4 times, and they told me they couldn't do anything, especially returning my money back. I fell robbed!

After so much aggravation I went to Walmart and got a new computer, because I complained so much, today, I am sure they are very happy for losing a customer! No more Geeksquad... You guys should go to a computer school first!

Best Buy Grossly mis-represents their extended service plans. In Feb 2017 I purchased an I pod at best buy 86th and bought what I thought was a 3 year warranty. I brought it back last month for repair and was told appx 2 weeks later that the product would be replaced but they did not have any on hand so I could wait or get a store credit. I waited.

I was called and told that ipods had arrived and I could pick up my replacement. What is wierd is that best buy then had me purchase a new warranty becuase since the product was replaced my original warranty was satisfied. This means best buy exposure for this product was a total of 4 months after the mfg warranty. And that is their policy corporate, store or otherwise because it "cost them so much to replace it". What!? It is in their paperwork but they never tell you this. The manager in cs Eddie at 23RD said you have to read because "words just float around".

This is a huge scam and the product is now 70 dollars less than it was 16 month ago.

They did replace the product but this is just another way for them to make money. When you buy a 3 year svce plan you shouuld get 3 years of service. Not just until something is replaced. It is a gross misrepresentation

I was told best buy pays what they sell the product for on the floor and only makes money on accesssories. They must make something. Ad co-op service co-op delivery.

I've brought my computer to the geek squad which is in best buy, and i simply asked them to reformat my computer and then upgrade my computer to windows 7. I come back the next day to pick up my computer and when i went home and booted up my computer, my old items were still in my computer. So then my computer started to run slowly with poor performances even though i also bought high performances from the geeksquad for 40 dollars extra.

P.S. Installment for 120 extra dollars!? Are you kidding me? Never again...

I purchased over $3, 000 of LG appliances from BestBuy.com and paid additional money for "installation and haul away". My purchase was completed December 1st, and installation was scheduled for december 13th (the earliest they could do it). The installer failed to show up on the scheduled date and when I contacted Bestbuy for resolution their customer service reps were rude and not helpful. I have spent over 3 hours on the phone (most of that being on hold) and have been "disconnected" no less than eight times and am still no closer to a resolution. I can't get the appliances installed, they won't come get them and give me a refund, and they won't refund me the installation and haul away costs if I get my own installer! Bestbuy my A$$! It is the last time that I will spend any money at their store or online. I will pay extra $ for good customer service.

I recently purchased a camera from BestBuy In The Woodlands Tx at which I had Very good customer service after I used the Camera I notice I had to Charge the battery too often for my satisfaction, so I decided to return the Camera and trade up for a better one. So I went into The Humble Texas store and spoke to the person at customer service later found out she was a manager. explained to her what I wanted to do she sent me the the Camera dept and said she would let the Girl named Megan that I would be coming. I waited a total of 40 minutes for someone to acknowledge me and several other customer while Megan constantly walked the same customer to the same objects at least 3or 4 times. One lady ask if someone would unlock the case so she could get the camera she wanted and another gentleman ask someone who was walking by to unlock a case so he could get a lense he needed, so i went back to customer service to just get a refund and possible come back, but all I was told was that I would have to pay a $15.00 restocking fee this is when I found out the manager is the one who sent me to Megan in the first place. I suggested that she should train her employees to acknowledge the customers waiting and most people would not mind waiting she said she was sorry, still charged me the $15.00 for restocking the camera I left the store, guest when you as as big as Best Buy you can treat your customers like you don't care . I am a manager myself, and I plan to use the bad example of customer service to my staff that loves to talk to thier customers about POOR customer service So who is the winner here?

The purpose of this letter is to convey my disgust over the treatment I received by Best Buys on Central Avenue. Not 48 hours from the time I started writing this letter (on May 9, 2017 around 8pm). I visited this store to purchase a Sony PSP as a gift for my nephew. I asked for the device from customer service when checking me out I was offered a 2 year replacement warranty should something go wrong with the device. That same evening I gave my nephew his gift.

Upon opening the device it appeared flawless, we proceeded to charge the device for later use. A few hours later we turned on the device and inserted a game cartridge. The screen looked cracked. We tried another game cartridge with the same result.

The next evening after work I took the device to nearest best buy which is located in Mont Vernon, NY. I went to customer service explained what happened and the manager, Carl Ali, told me that although there was no sign of trauma or impact I would have to go back to the store where it was initially purchased because they refused to honor the 30 day return policy or the 2 year replacement warranty.

I went back to the store in Hartsdale spoke to customer service who suggested I
Go to Sony have the device replaced. I explained that I didn’t purchase the device from the manufacturer that it was purchased only 23 hours prior from that same retailer. The customer service representative said that they too refuse to honor the 30 day refund policy or the warranty which I paid for. I asked to speak to the manager she said that there was not one on site at the time. I asked her name she said the General Managers name is Keith Waldman.

At this time I would like best buy to refund me for the cost of the device and the warranty. Initially I thought this was an honest mistake and I went to the store to replace the manufactory defective item as it is clear that it came in that manner since 2 stores examined it and found no visible signs of trauma.

I do not intend to shop as best buy ever again as I have now learned that policies And warranties are not honored, therefore I want a full refund. My business also has a line of credit with your establishment which I intend to discontinue and no longer do business with Best Buy in order to avoid future headaches.

I call the geek squad. My small business computer is freezing up when we use recall and credit cards. No problem For $299.99, they will fix this. They come out and say, the problem is, " it needs more memory." They install memory and leave. The next day, I have the same problems. I call back and for a mere 6-8 hundred more they will come out to look at problem. I have spent 5 times at 25-45 minutes each on the phone with these so called agents. Today I even talked to special agent manager Edmund, and he said this is the way it works... They start with the simple things and work their way to the problem, at a fee each time. It's the same as working on a car. You slowly work the bugs out. This is not what I asked for in the beginning. If I was looking for someone to slowly work the bugs out, I would have called my mechanic! FRAUD!

The worst customer service/return policy I have ever dealt with. Buyer beware especially if you are buying a big ticket item. My daughter bought me a computer for Xmas, she bought it 10/30/07. I set it up the day after Xmas, we worked for hours trying to connect to the internet without success. After much frustration my daughter made an appointment with the Geek Squad. The Geek came and apologized to me stating this particular HP computer has a problem with connecting to AOL Vista (the problem is it can't connect). I called the Best Buy in South County Mo talk to Dee (store manager) she said she would call me back, she never did. Two days later I called her store back (during business hours) no one answered the phones. I called another local store and I told them how South County store did not anser their phones this C/S person told me"they usually don't." To sum up I have a computer that is not able to work properly, Best Buy tells me I am out of the return policy time (by two days), they did offer to fix it for a charge - WHAT? I spent almost one full day with this problem and when it was all said and done I feel like I was raped by Best Buy. I promise I will never do business with them and thank you for this opportunity to let others know about this company.

@ donna

The best buy return policy is clearly labled on the back of your receipt, however there are always exceptions to rules.

Firstly it is the customer service department's job to process returns / exchanges and the like. Now a manager at that store can always override that decision. I would have suggested to speak with a manager about that (if in fact the serial numbers match the product you are trying to return AND that you do not have a customer history of returning product).

You're pissed because Best Buy wouldn't make an exception to a clearly stated return policy? You sound like a little brat, sorry.

How does it take more then thirty days for you to realize you don't need that cover for your ipod?

Sonja, I am sure you're a very nice person. However I only have some things needed on this matter.

1. Please learn grammar.

2. Please get some common sense.

3. (Most Important) Please get professional psychiatric help, you obviously have a brain disability to understand you can not buy something from any retailer and then decide to return 2 years later because it was a wrong item given to you.

4. If they did sexually harass you, you should have filed a complaint immediately with authorities, but as for BB calling the police on you, I'm pretty sure they called and the police were dispatched to BB as being an "EDP". Police Terms... Emotionally Disturbed Person. I'm pretty sure if you would write online about a $12.00 screwup that was eventually your fault for waiting 2 years before trying to exchange, I am quite sure you were at the store screaming your head off and acting irrational which is why the Police were called.

I just want to correct myself and agree with the gentlemen above too, if they deliberately did not place the ink you were forced to buy in the bag, that's another story too.

If I'm reading this complaint correctly, You had something sold to you in 2007 and tried to exchange in 2009? I'm sorry but no such store honors policies like that. I am not an employee but worked for many stores in the past. I understand you were given the wrong product initially, but why did you not take care of it within the first 30 days back in 2007? And if I understood correctly, you left the old unopened package on the shelf and proceeded to take the one you needed after you were told it wasn't going to be exchaged - That's theft, It doesnt matter how right you think you are and thats probably why you were asked to sign a statement that you will not enter another best buy. It was an 11.99 item and if you didn't take care of it within the alloted return/exhange policy, then there was nothing more they could do for you. I don't think that 11.99 ink was worth the police trouble and embaressment.

And if you were sexually harassed, thats a completely different story and as the person before me said, that should have been brought to the attention immediately.

If I were you I would take Best Buy to civil court fore Abuse. The PD when they were there should have arrested the security guard for sexual abuse for the things he said to you. Many of these big chain stores don't care about there customers and that's why they end up going out of business like Circuit City. Instead of stealing the items you should have just filed suet in small clams court to get your $11 back and watched the judge on one of those Court TV shows rip BB apart.

sorry sir learn mamaner first, he is right if it was ovr a year its ok you could have said to him nicely nor listen to his problem. you dint even ask his side of opinion and just jump into conclution..

the girls do they even fit to be in customer service position.. just because of managers lie you only all th egood workers get bad names too..

me personally i had worked with bestbuy for 3 years its been always my part-time job.. i rellay love helping customer.. until last year i got a manager liek you he force me sell product servic eplan to every customer even if i spend hrs with customers and if they said No repeatedly i have to convice them to by it even through discount..

i am person i dont like forcing customers i will tell them if they think they want it they will get.. so me and manager got into argument about it.. knwoing that manager i know he gonna fir eme so i end up walking out of bestbuy..

your district manager has to do ramdom unannounce checks..

Good God, learn English.

And from what little I read of your post, you're probably the only person pissed at Best Buy that actually doesn't have a legitimate complaint, which is a difficult feat to accomplish.

You are retarted. You tried to return something outside of the return policy and then just decided to steal when you didn't get your way. Learn how to spell/speak.

I agree with you all, but you know forget about HSBC, BestBuy are the biggest scammer out there. They are doing the biggest monopoly in the industry, I’ll never buy anything from BestBuy ever, there is no one out there who sell electronics after their rival “circuit city” closed, now so they taking an advantage of that, and don't care about customer service at all, and scamming everyone. Also don't go for Geek Squad they are the biggest scammers’ tooooooo...i bought a HP Laptop, 10 min after open it from the box find out the laptop hard drive is broken so i took it back next day, they refuess to take it and ask me to pay restocking fee. BESTBUY ARE THE BIGGEST AHOLES. BOYCOTT ... ... BESTBUY... EVERYONE, ...

HSBC THEY SCAM PEOPLE THAT WORK HARD FOR THE THINGS THEY HAVE. PEOPLE LOST JOBS SO HSBC WILL CALL YOU AND TELL YOU THEY CAN HELP WITH THIER HARDSHIP PLAN JUST FILL OUT HE FORMS BUT YOU MUST MAKE ONE PAYMENT INORDER TO ENROLL IN THE PLAN SO YOU MAKE A FULL PAY MENT SEND IN ALL THE PAPER WORK INORDER TO KEEP YOUR HOME. THEN THEY CALL YOU AFTER RECEIVING YOUR PAYMENT AND TELL YOU THEY DID NOT RECEIVE THE PAPER WORK. SO YOU SEND IT 3 MORE TIMES THEN THE PERSON YOU ARE WORKING WITH INORDER TO KEEP YOUR HOME IS TRANSFERED AND YOU WIND UP WITH SOMEONE NEW THAT STARTS THE SAME THING OVER (WE NEED A PAYMENT IN ORDER TO KEEP THIS GOING WHEN ALL THE TIME THEY KNEW YOU WHERE DENIED BUT YET KEEP TRYING TO GET PAYMENTS OUT OF YOU. ALL THE BAD REPORTS i HAVE READ SHOWS HOW MUCH THEY REALY SUCK AS A BANKING INSITUTION YES THEY DO SUCK AND I WILL MAKE IT KNOWN . THERE ARE SO MANY MORE BANKS THAT ARE WILLING TO HELP THEIR CUSTOMERS KEEP THEIR HOMES wHY WOULD ANY ONE WANT TO GO WITH A S C A M FLY BY NIGHT BANK AS HSBC? TONY OLEANDI

I hear you! HSBC and Best Buy work together to rob us of our hard earned money. I also bought a laptop for my daughers and it seems by the time I am through paying for it it will have cost me 3xs the amount. They change the monthly amount due so you are not aware that you have not paid enough when set up for online banking. Until you get the dreaded letter that In case you were not aware, HSBC Retail Services reports account condition to the three major credit...blah, blah, blah. The balance never seems to go down because of all their hidden fees. I started with minimum due of $67 a month. Then when I called the son of ### up they say will you need to pay more. Then I switched my online banking to $80 a month. It it's ok for a few months. Now i get a letter that I am $174.00 behind. So they can asested the $39.00 late fee. And the "Debt cancellation" charges is their greatest rob job. BEWARE ANYONE OUT THERE THAT WANTs TO APPLY FOR A BEST BUY ROB CHARGE CARD...don't do it!

They ###ing suck, and scam you like crazy!

Don't trust HSBC Plus Account Advice from UK
Read the smallest print "hidden away terms" then get your lawyer to check it out.

If you join HSBC PLUS ACCOUNT pay £12.95 per month (lock-in 12 months) you will be offered lots of goodies and promises, like.

“We'll also not charge you any HSBC ATM transaction fees for cash withdrawals made abroad”.

Make a £500 withdrawal transaction abroad, from their approved ATM machine. Then HSBC will effectively, plunder your account and will remove £13.75. without showing a fee on your bank statement clearly not wanting you to notice because they have already taken your monthly £12.95 for this service?

When I noticed I asked for a refund but HSBC used FOUR managers taken ONE YEAR Four months and still reject my claim for a refund. Guess they don't want to set a precedent to refund to all such customers?

Oh yes! If you have a dispute with HSBC here in the UK they recommend that you go to the Financial Ombudsman Service...My experience is, don't waste your time, its not a Government Organization, its a QUAGO funded by the bank you are complaining about. They had my complaint for over nine months and failed me. The subject of a formal complaint against them.

Please read the 29 Aug 2007 “Advertising Standards Authority” Ruling
Here is the link.
http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43100.htm

To be fair
Please read HSBC’s defence

It amazes me how one thing goes wrong, and everyone throws the "They just lost a customer" flag up.

@a l mclaughlin

You had a problem setting up your new tv and surround sound system at your house. How can you expect someone to go through troubleshooting (the system at your house) with you at the store? I'm sure the salesman went over the basics like "plugging the red cord into the red slot and the blue one into the blue slot" and when that didn't resolve it offered to have a skilled technician sent to your house. You can't know it's a "minor" problem like you say until the problem is diagnosed and resolved. And the only way to correctly diagnose and resolve it would be to have a tech sent out or (usually less successfully) assessed over the phone. Since best buy does NOT offer phone support the salesman correctly recommended the right service according to BBY.

Bottom Line ----> You got lucky that it was a minor problem like crossing the cords and such. But what if it was a different problem like a loose solder connection on the surround sound system's mainboard? Some electronics come defective out of box. That's why it is always better from a technician's perspective to actually have a "hands on" approach to diagnosing / resolving technical problems rather than an untrained or knowledgeable description of them .

It looks like other people agree with you. There are even some lawsuits about Best Buy not honoring their price match guarantee. http://www.heinsmills.com/best_buy_price_match.html

they probly ased you you wnat a service plan on it you said no.. thats will be teh reson why they ar elike that trust me bestbuy is a worst place to shop.. i quite my job in bestbuy as i been force to sell service plan..