Best Buy
Reviews and Complaints

Don't ever get anything done by Best Buy in their mobile installation bay. These sorry blokes failed to simply place a seal in my firewall of my car to prevent water from rushing into my car and guess what happened. My car is flooded with over $3000 in water damage and my entire stereo system totaling over $7000 is totally ruined. A 10 cent grommet and some sealant would have saved me 10k worth of damage and the hassle of having to deal with their insurance company which is a nightmare. To put it simply DON'T EVER GO TO BEST BUY AND GET WORK DONE ON YOUR CAR!

Boycott best buy for the way they treat their empoyees with deadly illnesses

A letter to best buy ceo brad anderson along with replies from his office ---

Dear mr. anderson;

This is regarding a manager, veronica and another manager named jeffrey at your tech ridge store 1116 who discriminates against employees with serious illnesses! ...

A family friend, larone walker worked there until a few days ago (and is african-american) has a life threatening illness - sickle cell anemia.

He quit because he was constantly harassed by veronica and jeffrey about calling in when his illness was acting up - veronica's excuse was "we just don't know very much about your illness- so you need to provide us documentation about it - ummm - nope - all she and jeffrey needs to know is that he has a life threatening illness that he will eventually die from. jeffrey has even gone as far as using this as an excuse to leave larone off the schedule stating "we know you get sick every month without fail, so we're helping you out by not scheduling you for a few weeks". that sounds like a punishment because he has a illness!

If she wants to know more about this illness - it's called google -

One of your district managers has a family member with sickle cell - so this was never problem until veronica came aboard. i didn’t know that your managers also have a license to practice medicine.

I think once i pay off my best buy credit card (which will be by the end of the year) i will no longer do business with a store that discriminates.

The tech ridge store 1116 needs to issue an apology to mr. walker, offer him his job back and have a sickle cell awareness day -

If this fails to happen, i will start an email campaign against your company, if nothing changes, then i will start a web page called best buy tech ridge discriminates against employees with deadly illnesses! if this still does not get your attention, i will go to the media -

If you don't believe me - just try me -i have a very big mouth!

I hope his family decides to sue.

Thank you -

Denise zuniga

P.s. i have sent a copy of this email to:

Ira bragg-grant
Executive director
American sickle cell anemia association

_________________________
Their response:

Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 14:57:15 -0500
From: marilyn.[protected]@bestbuy.com
To: [protected]@xxxxx.xxx

Denise –

We appreciate you contacting mr. anderson’s office regarding this issue however since you are not the employee directly involved we are unable to address any concerns on behalf of mr. walker. if mr. walker wants us to address this concern directly on his behalf we would be pleased to do so but he will need to contact us.

Regards,

Marilyn williams
Executive assistant to brad anderson,
Vice chairman & ceo
Best buy co., inc.
_________________________________________________

Dear ms. williams -

Thank you for your reply. i am a customer who does business with you extensively! i will be starting an email campaign to boycot best buy and will also follow through with my promise to create a website against this discrimination and i will include your response as well.

Please tell mr. anderson he will be loosing customers.
______________________________________

Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 15:33:05 -0500
From: marilyn.[protected]@bestbuy.com

Denise,

Please do not misinterpret my reply as not being concerned. it is just that we have hr policies in place and without the employee contacting us directly with his concerns we only have hearsay. we are limited to how far this can be investigated and we cannot reply to you regarding this issue due to privacy concerns with one of our employees.

We understand that you, as a customer, may choose to shop to at another store. we hope you will still consider best buy however please understand that there are several privacy issues at stake here. i hope you will consider mr. walker’s feelings before making anything public about his condition.

Marilyn williams
Executive assistant to brad anderson,
Vice chairman & ceo
Best buy co., inc.
___________________________
From: ezunigafamily
To: marilyn.[protected]@bestbuy.com
Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 15:46:31 -0500

Are these your comments or mr. anderson's comments? has he even see this email? i think you should let him decide what needs to happen.

His mother has contacted your office and your office have ignored her as well! he has complained to upper management and he has been ignored!

Mr. walker is aware of everything that i have written.

When a charge like this is brought to the ceo's attention, it is his job to find out what is going on, not to dismiss it as hearsay!

I will not be shopping at any other best buy as you have lost me as a customer. i cannot condone shopping at a business that treats their employees in this manner.

Like i said in my original email, "if you don't believe me - just try me -i have a very big mouth! "

I have (Or had) a best buy hsbc credit card. I never made a late payment and or ever missed a payment. I had a 3500. Available credit line. Last week I paid off in full my small balance on the card. Today I went into best buy to purchase a new lcd tv. My credit card was denied, while I was in the store I called hsbc. They stated that after I paid off my balance they reviewed my credit and dropped my available balance to $350. This was done without any knoweledge of my own. I told them to close the account and they "best buy" just lost a customer. These banks are running rapid with no accountabilty. All on our tax payer money.. Needless to say our government failed.

I contacted Best Buy on March 18, 2009 to report a problem with the Panasonic Plasma TV I purchased on January 17, 2008. A Geek Squad technician was dispatched to my house to diagnose the problem on March 21st. After a diagnosis, he determined that a major component had to be ordered and replaced. After two weeks and many failed inquiries on the status of the ordered part, the technician returned on April 3rd. He then informed me that another large component had to be replaced and that the repair can only be done at the service center. He also told me that someone from Best Buy will contact me to pick up the TV.

More than two weeks have passed since he told me that Best Buy will call me. My wait continues. In the mean time, I’ve contacted customer service numerous times and spoken to two different supervisors and a few Geek Squad agents. One of the supervisors agreed to submit a replacement request and assured me that I will be contacted with the decision. I am still waiting. Soon it’ll be a month since I first contacted Best Buy with this problem and more than a month without a working TV.

During this ordeal, while dealing with customer service, I’ve spent a lot of time being on hold and explaining my problem to every agent that was connected to me. Furthermore, because of the distance from work to home, I was forced to take a couple of hours from work to meet the technician on April 3rd.

Needless to say I'm frustrated and angry. I shelled out over $200 for the protection plan. If I had known it would be this difficult to get just a response from these folks, I would've never purchased the TV let alone the plan. It's truly amazing how coordinated the customer service group is in employing delay tactics to get rid of me. I WILL NEVER EVER VISIT A BEST BUY STORE AGAIN. I HOPE YOU REMEMBER MY ORDEAL THE NEXT TIME YOU CONSIDER GOING THERE. THIS COULD HAPPEN TO YOU.

Got one of the first PS3's that game out. Also got a two year warranty on it. After a year and a half. It died. sony said "since it can play old games it over heated" So I took it back to best buy and they told me " Your warranty does not over this!" if my warranty does not cover my system dying what does it cover?! after two weeks of fighting They did take it back and told me to go get a new one off the way (for 300$ less then I paied for the one I had!) when they were doing all the scaning and junk, turned out my warranty was with the geek people and best buy would not switch it out. So I took it over there and they tell me " We never have and never will work on game systems" it took me anouther hour to get the geeks and best buy people to talk and not say the other one will take care of it. Never shopping there again

I bid on and won an auction on eBay from Dealtree. The product was being shipped from Texas. During checkout, tax was added to my purchase. When I sent an e-mail questioning this, especially since I am a tax-exempt reseller, they indicated that they could not accept tax-exempt certificates and that I would have to take it up with the taxing authorities in my state.

Okay, I said, then tell me the name, address and tax ID of the organization that will be remitting my tax that you have collected to the state of New Mexico so that I can attempt to get my money back. They refused, other than to just say "contact Best Buy corporate" and "We will not be removing the tax off of this invoice".

I strongly suspect that this tax will never go to where it is supposed to and will certainly not deal with these people again. Most unpleasant!

I brought in my computer for the very first time into Best Buy over at what is Steel Yard Commons in Cleveland Ohio on the day of Monday of January 12th of 2009 for much needed improvement and for enhancement and for virus removal.

The cost of removing computer viruses as was explained to me from a representative of the Geek Squad for my computer was $ 300.00 flat.

Now I had been working a lot for the month of January of 2009. So normally in any given situation of my life. I would never have the kind of dispensable financial resources or excess cash just lying around to just pay this whopping amount for the computer.

However as it relates to Best Buy on this day in question. This was an exception in this instance. I reluctantly surrended my computer with some anxiety and discomforting uncertainty over to the people of Best Buy and to the Geek Squad on that day.

I was also charged the initial amount of $ 300.00 which was not including the 7.75 % sales tax upfront before anything was even done on the computer.

After having written a check. I walked out of the store on that day with the hope of seeing a much more improved and functional computer in the next three to four days later.

In my mind I had wanted to think of Best Buy and the Geek Squad as being trust worthy and reputable and honest and knowledge-able experts trained in their field.

I tried to dismiss my anxiety and distrust, and instead replace it with something more positive and hopeful.

Since this was my very first consumer experience and encounter with Best Buy. I knew nothing at all in that moment on that day of the previous horrible and notorious reputation for that Best Buy and Geek Squad have between themselves and any other of the many unsuspecting people and consumers who come into their store.

I placed my consumer trust into Best Buy and into The Geek Squad and I was later bitterly and wretchedly disappointed in the results.

When I received my computer back after about some four days later.

They put a lot of paper work and receipts into your hand as if to express and demonstrate that they conducted a fair and balanced and a honest transaction.

Reading over the lengthy paper work alone would make an ordinary person’s head spin.

But when finally I took the computer home. I could not really see any discernible improvements at all done onto my computer. The cost of removing the viruses from my computer was $ 300.00 flat.

And the cost of purchasing anti virus soft ware from them which in this case was Kasperky anti virus soft ware for which cost about $ 56.00.

I immediately after wards then took the computer back to Best Buy with all of my paper work they had given me about two days later after I had taken it home for the first time.

They provide a 30 day warranty window of time to cover what ever issues should arise afterwards. Well, 30 days is not very much time for when you work forty hours a week or more. And there are many other pressing demands in life.

So I take my computer back to Best Buy for the second time and I express my dis-satisfaction with them. The person at the Geek Squad pointed out that the computer’s power supply system was not functioning correctly.

This would have been something they should have noticed before from the first time. The fan was not functioning correctly.

Just about this time, all kinds of red flags are coming up every where. I am realizing that I am dealing with very greedy and selfish little weasels.

So now once again about three or maybe four days later. I finally get the computer back on the second time with a new power supply. For which I had to pay another $ 35.00 out of my pocket to Best Buy for.

I was so angrily disappointed and bitter with Best Buy and with the Geek Squad. That had I actually gone back to the store for a third time. I would have been arrested by the police for felonious behavior and conduct. Because I felt that I would not have been able to conduct myself in a self controlled and a law abiding way.

So instead I choose to stay away from the store.

I have warned all of my family and friends and anyone else connected to me in the Internet community to not place their trust in either the management of Best Buy nor in anyone else who works for The Geek Squad.

I will never as a consumer ever again walk through the doors of any Best Buy that exists here in Cleveland but especially true of the store that exists on Steel Yard drive in the 44109 zip code.

I am not the only person who has suffered a bitter financial sting from Best Buy and from the Geek Squad.

There are numerous reports now on the Internet that describe and characterize the poor and the dishonest manner of Best Buy and The Geek Squad that include Cleveland Ohio and many other Best Buy locations.

I would not recommend that anyone in Cleveland Ohio ever put their consumer faith and trust into Best Buy or into The Geek Squad ever again.

If paying a lot of money and receiving no benefit from it and becoming subject to terrible customer service is something you seek. Then Best Buy is the ideal place to find this recipe.

The only thing that I would like back from Best Buy but I know I won’t get back any way. I would like my almost $ 400.00 that I spent on my computer back.

I hope Best Buy will fully reap and sow the consequences of how they have betrayed the trust of the public who pay egregious costs and then walk out the door with no positive benefits or results from that excessive cost they paid.

My complaint is that these guys are the real deal when it comes to rip-offs. First of all I am a frequent customer that is fed up with Best Buy. Yesterday I bought a Gps Unit that cost $160.00 witch was an awesome buy. When I took it home and tried it out it didn't have the features that I wanted in it, so I brought it back to the store. Yeah I should, ve done more research, but I am human and sometimes research is not necessary.

All that I wanted was an upgrade or an even exchange for a Gps that was $50 more than what I had paid. The cashier in customer service quoted if I got an upgrade or an even exchange it would be a 15% restock charge which is pretty much ridiculous compared to a $0 Wal-Mart return. I immediately asked for a manager. He could not help. I quoted, It hasn't been 24hrs yet since the purchase. He said that he doesn't make the rules.

So I said you mean to tell me that you are going to charge me $24 plus the $50 for the upgrade on the new one therefore robbing me of my dollars and cents. He said that he was sorry and I can file a complaint at bestbuy.com. Best Buy sucks when it comes to Return Policies. Watch What You Buy! No one wants to be suckered by ridiculous restock charges. Read the fine print on all Receipts.

I was with my husband in bb. I stepped away for a moment to pick out a movie and he went to play video games. I noticed that a man was creepily following me for a good five minutes. He was staring and reeked of boozes. Finnaly the man wasnt even trying to hide himself, so I ask him if I could help him with something and if not to leave me alone and go away. He told me that he couldnt stop staring at a beautiful women when he saw one. I felt extremely uncomfortable and told him thanks, but no thanks (Im married) well, he didnt stop. I walked away to put space between us and he stood at the end of the isle with his eyes fixated on me. Creepy... Finally I went to an employee and explained what was going on and the employee told me that he was just walking around and was drunk (basically, no b deal) he also said he had seen what was going on and he obviously didnt take the initiative to ask me if there was a problem. So when I got no response from him I had gone to another employee, who told me dont let a man ruin your day over that.. Ummm excuse me I was being sexually harassed! After all that they did nothing.. What was a drunk man doing in best buy just hanging out and walking around.. Well no good can come from that and that will only travel by word of mouth and surely contribute to the negative reputation of the store..

I hope these issues are addressed seriously. Women do not deserve to be treated as an object or feel uncomfortable while trying to shop because a man feels the need to stare.. Yah know.. What a sicko. And shame on best buy for the lack of training on the topic of sexual harassment!

So I stop in at Best Buy to purchase a camera the day before heading off to a long planned carnival (Trinidad MardiGras if you are unfamiliar) trip. Read lots of costumes and picture taking opportunities. I need a compact point and shoot at a reasonable price. I get offered a seemingly good deal. Just returned 'brand new' all checked out (customer wanted to change the colour) Sony Cybershot DSCW150B for $132 (as the box had been opened). I believe the sale price that day was $150. Great I think. I get to Trinidad, battery incompatible error. On the trip, I tried googling for software upgrade etc., no go. My whole vacation, no pics, very disappointed. Confident though that because it is Canada and given the economy, I would have no problems replacing my camera for a new one OR even an upgrade in light of the situation. Joe and the lady on that shift at the Ajax store (Thurs 5th Mar pm) ensure me that they 'will take care of me' and then offered that I go to their trouble shooting website to try to fix the problem myself IF it is a software issue OR they could give me a new (same model) camera for an additional $20 plus tax on my sale price! What?! I have to either fix the problem myself or pay MORE for a replacement because I got a defective product at a sale price?! Is this considered customer SERVICE? Anyway, I politely asked for a refund (which I got with a bit of attitude as if the offer was good..."Just GIVE her the refund!") and have taken my business elsewhere...for good! I am in no rush to replace the camera now anyway, the vacation has passed and I am sure I will get a good deal AND BETTER service somewhere else! www.bestbuycares.ca ? Yah really! Oh and btw, I just got a DSCW170R (more features) for $150 (including the tax) elsewhere! Looks like Best Buy is not looking to KEEP business in these times.

I opened a Best Buy 18-month same as cash account in 02/2007 and made a purchase of a Bose System for my husband that was around $1000 plus tax. I made payment over the monthly amount each month and made another purchase later on this same account. I kept paying over the minimum payment each month and when the balance came due for the initial Bose purchased, I paid what appeared to be the balance due on that account. Because I pay my bills electronically, I failed to keep that specific bill to prove that specific balance and due date. This I have come to deeply regret.

When reviewing a later bill I noticed my balance had increased substantially and noticed that I had been charged all the deferred interest from this payment. When I called Retail Services, I was told that I did not in fact pay the balance in full on time and that was the reason for the charge. When I questioned the Customer Service person, who of course is in India, she repeated the same info over and over. I then requested a detailed printout of my billing statement and how all payments and charges were applied since the opening of my account. After placing me on hold multiple times she stated that they could only go back 6 months on the billing. When I pushed a little further she put me on hold again and then stated that I would receive my request shortly in the mail. I have never received this and it has been 4-5 months.

To avoid this again, I called Retail Services again when noticing another same as cash account was coming due on 05/24/2009 and the balance was $293.47. I called to assure myself that if I sent the balance in full or sent an extra payment (over the required min. payment) it, $85 was alotted to the regular balance and $15.00 to the same as cash account that was expiring 05/24/2009. How convenient! They chose to apply not to the one where I will soon be charged $50 finance charges, but to the regular revolving account. That is exactly what I believe happened to the payment I sent to pay off the last SAME AS CASH account back in 2008. If I had not called to request them to change the way the payment was applied, I may have been subject to this deception as before. I requested again tomight that a financial statement be supplied to me to show how these payments were applied each month and once again was told to just look at the billing each month to see the balance. This is ridulous. I will continue to call after each payment is made to assure that it is applied properly until this account is paid in full.

I have learned my lesson and once this account is paid in full, I will never deal with company or even Best Buy again. I believe this is fraudulent behavior and should be prosecuted and will pursue a possible class action suit against both Retail Services and Best Buy.

I needed a gift as soon as possible so I decided to purchase online the new MSi mini laptop, that I really wanted to give away as a gift. I made the order online thinking it will be faster than going to the store. And of course like other time they do not have the merchandise in the store, so I did the order online paid it got my confirmation number online THEN in the bottom of the confirmation you see the words, "this is not a receipt you need to receive 2 confirmation emails within 45 minutes that the merchandise is in the store." the 45 minutes came and left this was at 2:00. No respond from the store where I was going to pick it up, which was the Hialeah store in Miami, I waited untill 6;45 called them back to ask, "why I have not receive my confirmation ".I really need this mini laptop because its a gift, so of course, they already have my credit account number so I figure I cancel the order. Any ways, I tell the customer service lady that I think it will be faster to get the computer at the store. In the mean time she doesnt explain to me that if I cancel they well hold the money on my card for 7 days ;until I get the money back on my account. Which sucks because online Best buy they say they will not charge your account but they do because they are holding my money for 7 days and I can't buy the gift.So, I still decide to go to the store when I go there i ask for the Msi computer they have it. I ask the sales guy for the price same as the internet plus $20.00 tax. Then he comes back "Oh mam, there will be a charge of 39.00 extra because the computer was optimized by the GEEK squad and we charging 39.00 extra. I tell him well i don't want the optimization. If you guys promise an Ad a price 319. then online 319 plus with the tax it would be about 342 dollars and change, well since they optimize the mini laptop in the store already they want to stick you the 389 dollar charge, so I was So frustrated already then the sales guy ask me, " did you order it online." I was like, " yes, I was soppose to pick it up here but no one verified my second email indicating that you guys had the merchandise." He goes, " yah we do have the merchandise but we didn't get back because we optimize them." one again it will cost more at the store, so I tell him, " so we order it online to pick it up at the store online BestBUY saids that yes its available they hold my money and it all because you guys add optimize with out no one consent, "So the merchandise its not available, "i told him."so you need to put it down online, so no one else get scammed and you guys hold there money".I was so frustrated to find out that my funds where still kept by Best buy even though i canceled my order online. And they still promoting the computer for 319 online that its available in Hialeah. BEWARE YOU WILL GET CHARGED . EVENTHOUGH THEY SAY IF THE MERCHANDISE IS NOT AVAILABLE THAT THEY DON"T CHARGE. THEY PUT THE MONEY BAcK BY THE SECOND WEEK. UNLESS YOU GET ONE OF THE CUSTOMER SERVICE REP THAT WANT TO DO THE WORK> AND CALL YOUR CREDIT COMPANY TO ASK FOR YOUR MONEY BACK> IF THEY HAVE THE MERCHANT NUMBER WITHIN MINUTES YOU HAVE YOUR MONEY, BUT OF COURSE, MINE DIDN"T, , , , I CALLED AGAIN SPOKE TO DIFFERENT REP, AND AGAIN UNTIL SHE TELLS ME, " MAAM YOU ARE NOT EVEN IN THE COMPUTER .WE HAVE TO MAKE A CLAIM REPORT ."I WAS LIKE (WTF)>>>> so i need a claim number...then i call bestbuy again

finally after repeated calls and waiting on the phone with automated machine, which is a crap hole ... ayoung lady by the name of carina did the order and tells me Sorry for my inconvinience and I will have my money within 48 hours and so i can have the computer order again online and they willl ship it for free through standard shipment WHICH IS & DAYS . THE WHOLE POINT OF ONLINE ORDER TO PICK UP IS SO YOU CAN HAVE IT THE SAME FRIKKIN! DAY! GEEEEEEEEZUZ...BESTBUY...ONLINE TO PPICK UP IS THE BEST HEADACHE ...(ANNOYED, NOPRESENT, SPENT DAYS ON THE PHONE, ) STILL NO MSI MINI LAPTOP. I WILL BOYCOTT THEM,

I purchase an appliance from Best Buy and also got the warranty. My refrigator has been broken for almost a week and I am still waiting for someone from Tech Pro Plus to show up! I have taken time off from work waiting from a suppose appointment just to find out that they made a decision in the morning of my appointment that their schedule was to busy to get a technican out to my house. The Best Buy representatve gave them the wrong number and of course, Tech Pro Plus did not try the alternate number --- That would be consider.

I still do not have a confirmed appointment. I have called Tech Pro Plus 15 times and a person answered once. Two Best Buy tech have called and guess what - They get the voicemail also.

Beware of Best Buy warranties- The customer service and response time sucks!

T

I purchased a Pioneer 5020 TV from Best Buy online. Along with this purchase and incentive was being offered to get a $100 value towards Geek Squad setup. I considered this to be a $100 value. Well, after having my appointment with Geek Squad cancelled twice by the company I complained to customer relations. I was told that my request to receive a credit of $100 toward my purchase (since I had not received the value offered to me) would be reviewed and I would receive an email regarding this in 5-10 days. I never received an email. I tried again with Geek Squad - they finally show up to my house and then I am told that the service I chose did not cover what I wanted done (I specifically asked someone in Geek Squad customer relations if I had purchased the correct set up and was told yes). I called customer relations again and was told that my first request had been reviewed and denied (of course I was never emailed this information from Best Buy).

For a purchase that was supposed to be an exciting thing, Best Buy has turned it into a terrible experience. I never plan on purchasing from Best Buy again - hoepfully this isn't how all customers will now be treated with Best Buy's major competitor leaving the market. I will do my best to purchase online from other places from now on. And believe me I was not a customer Best Buy wanted to lose.

I had purchased a LCD HDTV with accessories in May of 2008. Along with the purchase, I was coerced into buying a $250.00 home theater calibration. I was told at the time that the picture quality and monitor life would be improved. I was also told that I would be contacted by phone to set up an appointment at my residence for the service at a date convenient to my schedule but that the call may take 6 to 8 weeks. After two months, I received a cryptic voice mail message that was completely cut off except for "...eek Squad. Have a great day." Little did I know at the time, but this was an automated call to inform me a technician was automatically scheduled to show up at my house for the calibration. I found out about this when I received a call a few days later from a very angry person stating he was at my residence for the calibration and where was I. After three more "automated" attempts at mis-scheduling, I cancelled the service in November 2008. By the way, Best Buy policy is not to allow customers to choose their schedule; it is chosen for them. I was told at the time that my account would be credited back to my bank. My mistake was I forgot about the "supposed" credit until January when I was preparing receipt for my taxes and came across the Best Buy receipt. Just in case, I reviewed all of my bank statements since November; no credit. On Monday, February 2, 2009, I called the Geek Squad number I had been given on the 3 voice mails earlier last year. After verifying that my service had indeed been cancelled, the representative told me I could go in to any Best Buy store to obtain an immediate credit back to my card. I was not informed the reason why my account had not been credited back in November. On Tuesday, February 3, I went into the Pleasant Hill, CA store closest to my work. The main customer service desk was reluctant to handle my request as "This is a Magnolia service. I might screw it up." So I went back to the Magnolia service counter and requested the refund from a blue-shirted sales associate. He quickly excused himself to talk to his manager close by in my sight. The manager reviewed the receipt and gave direction to the associate who returned back to the counter. "What exactly was the issue with the calibration?" I explained the issue and stated a refund was non-negotiable. The associate replied, "I would be more than happy to help you, but as this item is inventoried, you will have to request the refund from the original place of purchase." I then asked to speak to the manager he had just spoken with. The manager (Magnolia Service Manager) informed me that he would be happy to send an e-mail request to the service manager at the Brentwood, CA store. I asked that my cell phone number and e-mail be put in the request so that I would be contacted with a transaction number and authorization code when the refund was processed. Friday, February 6; I have not received any credit back to my account. I call the Brentwood store and ask to speak to the service manager, Jeff. He is off. I ask to speak to the store manager, Marlon, who is also off. The manager on duty, Devon apologetically handles my request. I ask for the district, regional, and divisional manager's contact information to file a formal complaint at this point. Devon tells me that he cannot give out this information. I ask how the chain of command works for complaint procedures and he tells me to call 1-800-BEST-BUY. Monday, February 9, 2009 and I still have not received a credit back to my account. I call the 800 number and after being on hold for five minutes am railroaded back to Geek Squad Installation Services which by this time will be of absolutely no help to me. After five more minutes, I ask the GS rep to route me back to corporate. After being on hold for another seven minutes, I asked to speak to the highest level available to register my complaint. Okay, now on hold for sixteen minutes, finally Brendon picks up and takes every word of my complaint calmly and professionally. Suspiciously, I ask that a district manager be in contact with me in the next couple of days so I may hear the resolution of this catastrophe of customer service. Once again, I was told that this was not Best Buy's policy but that the district manager and a "group" at the corporate office would definitely be reviewing my complaint. I am definitely sure this will not happen. I am however, definitely sure I will never shop at Best Buy again and will go out of my way to tell my story to everyone who will listen.

We purchased a LG refrigerator (French Door white 22.6 cf) on a Sunday and they took away our old refrigerator and brought the new one on Tuesday. The new one DID NOT COOL! Discovered it only later in that day after it was plugged in. The control panel did not operate. Called Best Buy back. They said to call repair. I called an 888 number and they said if the refrigerator is less than 30 days than we could get a new one. We called back to Best Buy. The best reply was to wait a full 24 hours to "make sure."

The next morning (Wednesday), as the food was spoiling, the refrigerator obviously had the same problems. I called Best Buy - of course, the people I spoke to the day before and the sales person were off that day. Now we are 24 hours without refrigeration. I finally got a hold of someone in the appliance department who just did not understand me or the problem. I got in the car and drove to the store to explain. This new person kept trying to sell me a new, more expensive refrigerator! There were no more models of the original refrigerator in the area. He kept going off to some manager who did not had the courtesy to come over and help with the situation. To repair the machine would need a "Geek Squad Tech" to look at it and make a determination. The earliest one could come would be the NEXT day.

Many tears later and another day without refrigeration, on Thursday a tech shows up ("why didn't they call me yesterday?) and says "aha just what I thought - it needs a new control panel" - THIS IS WHAT I TOLD THEM FROM THE BEGINNING. He says it will take at least two days to get the parts. Later someone calls who confirms the parts are ordered and will be in on MONDAY (which is 4 days) - nearly a week after the refrigerator was delivered.

My husband took over from here and after many, many phone conversations (and he went over there) with the original clerk, who always had to leave to talk to a "manager", the solution was for us to buy another refrigerator and then when the original refrigerator came back in stock, they would come, pick up and credit the new refrigerator. We would have to have TWO refrigerators on our credit card until then. My husband even offered to take one of the dented ones until the original one came in...but they insisted we keep the original one on the card and we buy another. WE DID NOTHING BUT BUY A REFRIGERATOR?

To make this long, long story short we have spent hours on the phone and trips to Best Buy and in the end we told them to come and pick up the refrigerator THAT NEVER WORKED SINCE IT WAS DELIVERED and give us our money back. Is this crazy or what? Now to get back money for ruined groceries. WE WILL NEVER, EVER USE BEST BUY AGAIN (we had also just bought a computer there) and suggest the same to others - who want service and respect.

I purchased a Insignia ns-ltdvd26 26" LCD/dvd combo TV and it stopped working after 12 months and 5 days. I called insignia's tech support and was told that they do not support their products and sent me to 1888-bestbuy. I called them and I explained the situation and was told sorry it is out of warranty and they could send me to a parts technician. only 5 days out of warranty? so I let them transfer me to the parts guy... 1 hr later I get a guy on the phone and I explained the situation and gave him the model# of my TV. he explained that he needed the part # off of the power supply and some main circuit board. I asked how do I do that and he worked with me to disassemble my TV! My Gosh since when did I become a TV repairman? what if I got electrocuted?
so he said he ordered the correct replacement parts I finally got the parts on the 26th of jan 09 and the wrong parts were sent... Now after6.5 hours on the phone and waiting on hold, getting transferred and then the automated system hangs up on me I went through this cycle 7 times. and still no resolve on either correct parts, return info or anything.

If this is what best buy has to offer I want out!

My 5-month old HP laptop ceased functioning so I returned it to the Middletown, RI Best Buy. I was told by the Geek Squad that it had a bad motherboard and had to be mailed back to HP for repair as part of the manufacturer warranty. I was called a week later by the Middletown Best Buy Geeks and told that they found the problem and had a quote for how much it would cost to repair. I told the Geek that it was under warranty and was supposed to be mailed to HP. I was told that the Geeks had no record of this. I asked to speak to a manager. I never did. Two weeks later I was called by Best Buy and told that my laptop was repaired. Upon picking up my laptop I was told that it had been tested by the Geeks and that it worked just like new. I tested it myself and it still was non-functioning! I was clearly lied to by the Geek Squad. I asked to speak to the manager. I was told there wasn't one available. I asked that a manager call me. They never did. I still have no idea what is happening with my laptop. The Middletown, RI Best Buy is a disaster and should be avoided at all costs!