Best Buy’s earns a 4.1-star rating from 4203 reviews, showing that the majority of electronics consumers are very satisfied with their purchases.
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Refund
I ordered a monitor and a pair of headphones for delivery, because it wasn't available in the store. Best Buy didn't require a signature and an ID for either item. The headphone is $221.53 and the monitor is $421.99. The drivers took a picture of the deliveries, but that's not where I live. I called customer service and got a refund for the headphones only...
Read full review of Best BuyCompensation because of delivery issue
I called to schedule my delivery of my dishwasher, refrigerator, stove and the small kits to install them. When I called I asked for a 4pm appointment. They said they will try. They also said they will call one hour before showing up. I was not convinced of this appointment. I did not trust this woman. So I called back. Now they tell me they will try to get...
Read full review of Best BuySandisk clip jam
SanDisk clip Jam is less than 9 months old, out of nowhere it started shutting off and refreshing your media after 20 seconds of play. No new music was added, no firmware installed.
The SanDisk I bought right before this one had the electrical connection come off from a bad solder job, that one was bought about a year ago and happened only about a month after I got it.
Best Buy wouldn't even help me or acknowledge the problem. The automated phone system wouldn't even let me talk to somebody for the problem. Both problems yield pages of search results on the internet so this is not some novel defect. It is a known common defect they don't tell you about or help you with.
Desired outcome: Fix glitches/defective designs and builds or carry new non defective mp3 players. Also be honest and responsive about common defects and tell customer about problem and if there is a fix.
Re: Order # BBY01-[protected]
I purchased this Upright Freezer model# FFUE2024AW on 8/29/23. When I purchased this Freezer, it wasn't backordered. I was scheduled for delivery on 9/16/23. Then, I get an e-mail from BB asking me to reschedule for 9/18/23. BB confirms the delivery. Then on the 16 Sep. I get a call from the BB customer advocate telling me I am not going to get my Freezer till 10/27/23. They don't have it. So, who is lying here. Either this freezer was backordered, or my freezer went to someone else. Meanwhile, I have almost half the freezer paid off, and I don't even have possession of the freezer. Why am I being billed and paying on a freezer I don't have possession of. One can bet i will be calling Citibank on 9/18/2023. As fast as anyone can bat an eye, I will be closing my Citibank BB VISA-Account
Desired outcome: I want my freezer before OCT. 27th.
Samsung refrigerator repaired 15 times!
I had a 5 yr extended warranty on my kitchen appliances. Your Geek Squad repairmen have been to my home a total of 15 times for the same issue, which today still remains unresolved. Now, my refrigerator is still NOT working properly & I last paid over $125 in December for a service call & the refrigerator is still no keeping cold. Since the freezer works fine, they told me it is not the compressor, which now is the only part remaining under warranty. The NYS dept of Consumer Affairs told me that if your company fails to correct the same problem after 3 service calls, I am entitled to replacement coverage or reimbursement towards a new refrigerator. However, after 15 service calls, the problem still persists. Please let me know what you can do to avoid this matter being reported to the Nassau County Dept of Consumer Affairs.
Desired outcome: Product replacement or reimbursement.
online issue
If you buy their warranty it only works…
If you buy their warranty it only works providing you can do everything on line. If you need to talk to a human being it's impossible. I have a sound issue. I applied on line and they installed a new sound board on my Sony TV. However, that didn't fix the problem. I needed to schedule a visit to find out where the problem is...not looking for warranty...Just want to get the sound working properly. I finally gave up because all I wanted to do was talk to a human being...impossible
spoke to BestBuy Corporate Complaint People
and got it resolved...
775 ! 256 ! 6263
Desired outcome: replacement issue
BESTBUY CORPORATE HELP NUMBER 775 ! 256 ! 6263
Not given full refund, kept recycling fee on defective chrome book return
On September 13, 2023, at 6:48 PM, I made an online purchase from the Best Buy website for a new unboxed "Acer Chromebook 314 Laptop." It was on sale for $149.00, with $120.00 off, for grand total of $164.55. I arrived at the Best Buy store located in San Marcos, CA, on Grand Street at 7:17 PM to pick up the order after being notified by text that it wa...
Read full review of Best BuyWarranty
My wife and I purchased a washer/dryer pair about 6 months ago, along with a treadmill. We also purchased the warranty on all items. Last month, the treadmill stopped turning on. We have contacted Best Buy multiple times and are told our issue is not covered, even though nobody has even bothered to come take a look at it. Extremely disappointed, to say the...
Read full review of Best BuyBest Buy Canada
The wireless headphones I ordered from Best Buy Marketplace had a bad internal battery, and kept losing the bluetooth connection. I sent them back after receiving labelling and postage from the marketplace seller. The self-help portal to reach the Marketplace seller was not working at Best Buy website, nor was their internal communication with Marketplace...
Read full review of Best BuySo I bought a 2tb western digital easystore usb hard drive online...
Purchase date was 9/1/2023, and the 'supposed' delivery date was 9/5. Why do I use quotes on "supposed"? Because it was delivered to the wrong apartment! After discovering this, and checking neighboring units to no luck, I do what anyone else would do and contact Best Buy support (via their chat system). I am connected with chat agent Ariel, who collect...
Read full review of Best BuyI am complaining about the policy and service of Best Buy
Dear Best Buy, We bought last August 5, when we were on vacation in Florida. Best Buy did ship our order 1x Sonance Mag6.1 to our freight forward address in Miami. Our package was sent to Curacao and today we received the package. When we picked up the package, we checked if the package was open, and it was not open. When we came home, we opened the...
Appliance installation
Buying the Thermadore oven was easy then, contrary to the promise that it was available, we've waited 5 months. We paid in full in advance for the product as well as installation and haul away of the old unit. The unit was delivered about 10 days ago and even with a pre-install inspection assuring all was ready to go, the installer did not have the required...
Read full review of Best BuyPurchase of camera and air conditioner in 2021
I purchased a camera, lenses and air conditioner in May 2021 for approximately $4,363 with 0% interest if paid off in 18 months. I began paying $100-$200/month totaling approximately $3000 to date. Best Buy convinced me it would be a good idea to go paperless so I never received monthly statements. Apparently I should have been checking them regularly because when the 18 months at 0% interest deal was over (I had assumed I would have gotten a communication like they do whenever late) I now owed $3900. In two years I’ve only paid $463 towards my items. What a rip off company.
Desired outcome: I’ve been an excellent customer and have been diligently trying to pay for my items so I would like to pay them off without the back interest just like if would of if they’d only communicated that to me.
Purchase and installation of an electric cook top
I ordered a GE cook top over a week ago and set up delivery for September 5, 2023. Despite being more expensive for installation that Home Depot or Lowes, I sepected Best Buy because the date they could install worked for me. I plan to take a day off work to be home for installation. At 8 AM on 9-5, the local installer calls me and tells be Best Bust would...
Read full review of Best BuyEnel x way juice box 40
I purchased this car charger in April of this year from Best buy online. The charger stopped working 8/30/23. Contacted Best buy and was told it was past their return date, but there was a three year factory warranty. Called Enel X Way and was hung up on. Called again and was put through a two hour troubleshooting, with no resolution and then hung up on. Emailed Enel X Way and went through a three day 60 email process that ended up with a exchange process requiring $200 deposit before exchange can proceed. So now I'm into this car charger for a total of $800 and have no working charger for my EV. I have been frustrated and stressed through this entire process. Enel X Way's custom service is bad! This company should not be sold by Best buy. Best buy should deal directly with their customers for Enel X Way with future returns or exchanges. Not putting the burden on the Best buy customer.
Desired outcome: Honor a $600 return or exchange for other car charger. I do not have confidence in future dealing from Enel X Way AT ALL.
Lack of store support staff
my wife and I purchased a roku 50 " inch TV on 09/02/23 @ your location number 899 in Johnson City TN 37604. The TV is excellent. The store visit was not. When we entered your store, we were not greeted or acknowledged, and at no time during our search for the TVs were we offered assistance, advised where to find the product we sought or how to pick the...
Read full review of Best BuyApple gift card
I purchased an Apple Gift Card on 7-3-2023 from Best Buy in Federal Way, WA. The Apple Gift Card had “already been redeemed” before I left Best Buy! This is the 2nd time I have encountered this scamming. Each time I come home to activate the gift card, I find out, that it has already been activated and redeemed by someone else by fraud/or by a...
Read full review of Best BuyRefrigerator/ice maker
Purchased on July 1, order number: BBY01-[protected], delivery date set for Aug. 10th... they arrived and said they did not know how to install the ice maker kit, I told them to take it all back as the ice maker was purchased with the refrigerator I paid for installation. They took it back to Baxter, MN store and I received no call from them to resolve the problem. I am being billed by best buy credit for 943.67, have called best buy several times only to be cut off or transferred to a California phone. I am about to file a complaint with the MN Attorney's office if this is not resolved.
Desired outcome: credit issued for 943.67 and the return of my first payment of 143.67 made on august 4th through my bank Bill Pay...
Service/ Geek Squad
I went in the Store at the Center at Riverchase in Hoover, Al on Tuesday, August 29th at 10am , to get my laptop serviced. Cassidy asked me a few questions then moved on to help the man behind me. None of the 5 of us in line had an appointment. Yet she insisted on helping him first. This upset me. I left the store. I tried to call the corporate office to...
Read full review of Best BuyVery poor customer service/ impossible to navigate their automated system
I recently purchased an a window AC unit online. I needed get a GE 12000 BTU and 6000 BTU unit and even though their website showed availability there were none in the store or available to be shipped. My complaint is it is impossible to call the local store. I was told by one of their customer service reps, that they stopped allowing any calls to the...
Read full review of Best Buy and 1 commentBest Buy Reviews 0
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About Best Buy
One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.
In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.
Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or online service of Best Buy where the issue occurred.
- The date and time of the incident or purchase.
- A clear description of the product or service involved.
- Any communication you've had with Best Buy's customer service, including dates and outcomes.
- The nature of the issue, such as a faulty product, misrepresentation, or poor service.
- Steps you've taken to resolve the issue with Best Buy, and the responses received.
- The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include any relevant information about transactions you had with the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.
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Overview of Best Buy complaint handling
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Best Buy Contacts
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Best Buy phone numbers+1 (888) 237-8289+1 (888) 237-8289Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
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Best Buy emailsonline.communities@bestbuy.com100%Confidence score: 100%Supportinfo@bestbuy.com100%Confidence score: 100%Support
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Best Buy address7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
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Best Buy social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024 - View all Best Buy contacts
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