Best Buy review: Samsung galaxy 6 watch

I do not know where to start as this has been one of the most frustrating experiences, and one of the most time consuming experiences, I have endured in my 75 year life time.

I searched on line for a watch that would assist me in keeping track of my health. I specifically wanted a watch that measured my heart beats per minute, and measured my blood pressure. I own a Samsung Galaxy S22+ that is Android which is what led me to an Android compatable watch (not an Apple). I was assisted by a very nice associate in the Reno store on S. Virginia. He was introduced as the person knowing the most about the Samsung watches. I told him, off the bat. that I wanted a watch that would measure my blood pressure. He assured me the Galaxy 6 watch would do just that and then assisted me in setting it up (all but the blood pressure feature). By the way the advirtising for the watch indicated it offered the feature. He downloaded an app that was supposed to synic with the feature. I paid $357.00 including tax for the watch. He handed me a gift card for $50 as a bonus. I got home and started using the watch. All the features worked except the one I wanted (blood presure). I was frustrated. I went on line and watched a You Tube, but it did not help. I called Samsung support and spent over 4 hours (two days) on chat and nothing helped. I called Best Buy support and they could not help. I spent an hour with the Geek Squad in the Reno Story (by the way it is a 1 hour drive from my house), and they could not make it work. Finally he said the app would not work with watch for some reason. I left frustrated and mad. I tried one more time calling Best Buy and finally reached someone who had the answer. The blood pressure feature does not work in the United States (oh! we are so sorry sir). I had no choice other than to return the watch as it did not perform as I wanted it to. uoor associate in the store and the Geek Squad did not know it did not work in the U.S.. I returned it this morning after a 3rd hour drive (oneway) to the store. I was told I would only recieve a $307 dollar refund because I was given a $50 gift certificate. I handed the employee the certificate and ask for the remaining amount to be refunded. I was told they cannot refund the gift certificate ption of the purchase, but could go and ask the manager if he would authorize it. but I just did not have any more time to spend on this experience. When I got home I looked at the original reciept. It clearing states the $50 can be applied to the refund if the gift certificate is given to the associate when the refund is given to the customer. I tried to hand it to her, but was told no. Another uninformed employee of Best Buy. I am lucky I did not have a heart attack over this experience since I have had open heart surgery and I have a plus a pace maker to keep me alive. Oh, by the way, one of the features of the watch is a ECG measurement (you might tell your associates it should not be used with a pacemaker). I feel I am owed somekind of compensation for this horrible waste of my time, but letting others know might help and educating our employees might be start for your end.