Best Buy

Purchased OTR Microwave on 9/16 at Best Buy in Dallas. The delivery date was going to be 10/21. Not acceptable. Went back to the store on 9/20 and they changed the delivery date to 9/22 which was fine. Received email regarding delivery for 9/22, received text messages that day regarding time and that the product was on the way and would be installed between 2pm-6pm. Time came and went and no delivery or any other text messages. When I called Customer Service they said the MW was not even picked up as it was not in the warehouse. Went into the store on Saturday, 9/23 to talk to a Manager to get some answers. First of all, the Manager was not very interested in the problem. Barely talked to me. I stood there as he pulled up his computer, and in the meantime looking at his watch, visiting with incoming customers. He finally said that the MW was "in transit". Apparently when this was ordered the product was not even available. I was not told this and the salesperson scheduled the delivery for no product available. He told me the product was "in transit", typical BB explanation. I said I wanted to cancel the order totally and a refund. I was given a refund for the installation and haul away but not for the microwave and told since it was in transit they could not issue the product refund. I told him that was unacceptable and wanted the refund for something I didn't have. He stood there and laughed at me and said it's only $200.00 to chill out. This Manager is despicable. I was not quiet before I left the store as to my frustration and told him I wanted a call that day regarding the "in transit" of the MW. I did receive a call later Saturday from a lady stating she was going to escalate this and get my money back that day. Nothing.

I have bought many high dollar items in the past from BB but no more. This company has gone down to disgusting, as it used to be a good company but definitely will never set foot in another BB again and will make sure I let as many people know as I can on the horrific service. These people basically are stealing my money. Being on Social Security and not a high income this is very upsetting.