Best Buy review: Vizio TV bought just over a year ago died. Terrible service!

Vizio TV bought just over a year ago died.

Vizio TV just over a year ago dies. It broke and the Vizio warranty passed so used my Geek Squad protection plan. They would not replace the TV as they don't carry that brand anymore, and it worked when they plugged it in. Even after telling them it was a sporadic problem where it would sometimes just turn off, then start again in another language or not recognize the HDMI input from out Dish receiver. or it would not start up correctly after being turned off sometimes. I also told him a did all of the Vizio suggestions like a hard factory reset and change the HDMI cable. He said it is flagged to be sent to their repair center for repair. 1 to 3 weeks. After 1 week no word from them and when I checked it said still in transit and that the info had not been updated since day 1 (a week before).
What really concerns me is the tech (LOL) wrote his suggestions that did not include what I had said and he suggested it might just need a reset! If they simply reset it and send it back we will be wasting another long round trip when it dies again! I have to wonder if and when we will ever hear from this joke of a company that never answers the phone or have a supervisor in the store to talk to. When you call it eventually goes to a central answering division who can't help.

Date of experience: March 20, 2025