Best Buy review: Payment

My name is Nadia Scott I've been having a issue with membership since September 2024. I've had email exchanges with Kristin. Which is very rude and unprofessional. She contacted me when I filed a complaint with BBB. She is very dishonest
I have all emails between I and her. I gave her information that she asked for and told me she was the highest person to speak with and she is in charge, then stop all communication. I'm requesting a refund for membership that was no longer carried by best buy. Though I was contacted by them telling me they needed a new credit card because my old one wasn't working. They took out payments every month out my account knowing they didn't carry same membership. They switched me to something else without my knowledge. I was never notified that one of the memberships wasn't covered anymore. I felt deceived when I found out when bringing my laptop into geek squad. I would like someone to contact me regarding this matter.

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