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Dear Best Buy,
We bought last August 5, when we were on vacation in Florida. Best Buy did ship our order 1x Sonance Mag6.1 to our freight forward address in Miami. Our package was sent to Curacao and today we received the package. When we picked up the package, we checked if the package was open, and it was not open. When we came home, we opened the package and the package contained 6 satellite speakers and 1x subwoofer and no Amp as specified on the Box. We did contact Best Buy right away, and we spoke to 4 different people and 4 different departments, and we did chat with Mike, Roy , Charles Murali, and someone else, and none of them could help us. They keep saying to return the box to the nearby best buy store. We keep telling them that we do not have a best buy on the island. And for us to send the box back to Miami will cost us a lot of money. As we will need to pay the shipping and handling cost twice again and the import taxes when we need to release it from the customs department.
Desired outcome: By sending the AMP that was missing from the original box as we can't return the box for a new one. Or to refund the amount of the AMP that was missing so we can buy the AMP separately.
