Best Buy’s earns a 4.1-star rating from 4203 reviews, showing that the majority of electronics consumers are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Fixing two printers after I paid 200$
I purchased a 200$ maintenance program to fix my printers. The store in Aden NC. has treated me like crap, they would not let the manager talk to me, I have sent many emails but they don't answer me. I asked for someone to come to my home. He looked at my printers and said he didn't know what was wrong with the two printers and left. it's the Geek squad that will not help me. I sent note back and let them know I was going get BBB involved
I asked many times to refund my 200$. Now I paid 200$ and still have two broken. printers. I am sure you would be angry if you were me.
Don't know who will work with me to get things in order.. Folks all I want thats mine and that's all I want
Best buy refusal to assist with lost item during repair!!!
I purchased a pc back in 2021 from best buy and opted for the extra 3 year geek squad protection plan that cost an additional $299. I had my computer for about 2 years without any problems that out of no where it started to crash constantly, freeze, glitch, couldnt shut down. Couldnt back anything up, just a variety of issues. So i decided to take it into...
Read full review of Best BuyLaptop repair store 349 elk grove ca
I went to the Geek Squad because I thought my laptop might have a virus and the touchscreen doesn't work, took it in October 17th, I got the computer back a couple of days later, it showed they found a couple of minor viruses and removed them, updated everything also said the touchscreen was working, I got home and the touchscreen didn't work, If they had...
Read full review of Best BuyTreated like a criminal in Southside Blvd Best Buy Jax
Copied from Facebook.. I am livid and will NOT be treated like that * I try to buy from local stores, even when they're multi nationals; they still employ local people Today.. I nipped in to the Southside Best Buy over lunchtime to buy some headphones for my vacation.. Not an expensive pair.. $40. When I go to check out they ring me up for $70! I...
Read full review of Best BuyCostway 12000 btu portable air conditioner 4-in-1 air cooler w/ app & wifi smart control
I purchased 4 of these units for my airbnb that I can manage remotely in case I need to oversee/control the temperature while away from my home which I was at the time of purchase. I paid to have them installed by electrician and over time observed them as I wanted to see if they were something I could refer to help other private renters and airbnb owner...
Read full review of Best BuyExtremely poor delivery and installation service of our newly purchased washer and dryer.
I purchased a dryer + delivery and installation services from Best Buy on Sunday, October 22, 2023. Brian, the lead tech, arrived at our house an appeared combative and belligerent. From the moment he pulled in front of our house he gave me the impression that he was an unhappy man who did not want to be at our home. For example, when he and his team member...
Read full review of Best BuyWasher and refrigerator
Citibank doesn't want to refund m money and still charging me for 2 items that I never received and don't want to do the right thing in this matter! I have had several disputes with them and they keeping it at square one all the while! I have a refund receipt for the washer which they say they credited it back to my account but never did! Citibank have bad...
Being charged wrongly...
I bought a computer last Sep.10.2022 a HP in the amount of $977.47...brought is back six days later still in the box cause I was told it wasn't the computer for me. I bought a Dell on Sept 16, 2022 for 1399.00..the receipt I have is showing that when I brought it back I owed Best Buy$717.50...$1399.99 subtract $799.99 for HP $119.99 for warranty then add'd...
Read full review of Best Buy and 1 commentPick up person at checkout
Wanted to purchase online however, the option to add a pick up person is not available at checkout. There is no number to file a complaint the number listed just re-routes you to customer care & they're no help. If I have to spend hours like I did today trying to add a pick up person to my order I will cancel this card. A huge inconvenience to spend hours trying to figure out how to add a pick up person when this option was available before to Best buy credit card holders. After several calls and hours later I had someone at customer care input order for me to send me a link to pay. Why is a customer care representative able to add a pick up person but not the account holder? Please make this option available at check out or you will lose customers.
Desired outcome: Make the Pick-up person option available at check out.
Store experience product recall refund
My mother and father purchased a dehumidifier25 pint some years ago, however recently discovered it was a recall, per Michigan laws in recalls we were able to return this defective item into the store of purchase for a full refund, I'm covered under consumers law and the guarantee act, However, the best buy store I tried to reach a remedy with refused to...
Shipping/delivery
I made an online purchase for a tv on 10/10. I selected next day delivery and paid the extra $10. I live about 6 miles from the store. I waited all day next day and was notified at 8:48pm that it wouldn’t be delivered, but it would be shipped in 1-2 days. That was unacceptable to me. Since it was too late to call that night 10/11, I called the next morning...
Read full review of Best BuyClosure of Best Buy Credit Card account
My son MANISH KUMAR GUPTA had a best buy card and Best Buy Citi Bank Credit card. His phone no. [protected].
He passed away on 29th august 2022 from cancer.
Numerous calls have been made to close the account as well as cancel the Citi Bank credit card but all in vain. We keep getting emails saying his credit card balance is due although we had cleared all his accounts and asked for closure of his account
Your urgent action will be appreciated. Should you have any questions please contact me on +[protected] or +[protected] or email [protected]@gmail.com
Thanks
MUKESH KUMAR GUPTA
(father of late Manish)
Singh electronics, marketplace seller
Seller Response about my order: Hello, I am sending this email in regards to your order, [protected]-A for the Hertz DCX460.3 2 Way Co-Axial Speakers. Unfortunately the Hertz DCX460.3 2 Way Co-Axial Speakers are sold out. However, we can offer the alternatives Kicker 46CSC464 CS Series 4"x6" 2-Way Car Speakers, Rockford Fosgate P1462 Punch 4"x6" 2-Way Full...
Read full review of Best BuySalesman Andrew.
Today, I went into Bluffton Sc to exchange my 32 inches tv to a bigger one. Salesman Andrew was at the register. I explained to him that I was switching my tv to a bigger one. I told him I would go check for the one I wanted. When I returned I was waiting when another salesman asked sales Andrew, what was I waiting. He (Andrew) said I don’t know she don’t speak English. I told the 2nd salesman what is he talking about I spoke to him in English. I was on a personal phone call in Spanish. I feel as Andrew discriminated against my race. My phone number is [protected]. I have an acct with you guys. This is unacceptable.
Misleading advertising and selling non-working components.
Purchased an ‘open box’ LG C2 65” TV from Best Buy that was advertised as ‘Excellent’. However, the TV did not come in a box and the remote that was provided was not the same remote that comes with the TV if bought new. None of this is disclosed. Not only did they sell me the wrong remote, but it had a ton of scratches and did not even work! I had to bring it back to Best Buy for them to tell me that it was a defective remote.
Read full review of Best BuyGetting a Best Buy credit card.
I needed a replacement credit card. called Best Buy, had six options, None for replacement cards or customer service. I pressed 2 and talked to someone, who transferred me to someone else, who transferred me to someone else and then I was then transferred to some bank somewhere and finally got ahold of someone that would send me a credit card in 10 business days. I was on the phone being transferred or on hold with the elevator music playing for 45 minutes.
Desired outcome: Donno.
Best buy total yearly membership
I'm submitting a compliant regarding the poor customer service shown on this membership. Within the past few months, I have purchased a home. As with any home there were appliances and electrical devices needed for the safety and security of the home. I decided to choose your company rather than PC Richard, Sears, and/go Home Depot. I was informed that the...
Read full review of Best BuySamsung galaxy 6 watch
I do not know where to start as this has been one of the most frustrating experiences, and one of the most time consuming experiences, I have endured in my 75 year life time. I searched on line for a watch that would assist me in keeping track of my health. I specifically wanted a watch that measured my heart beats per minute, and measured my blood...
Read full review of Best BuyOTR Microwave
Purchased OTR Microwave on 9/16 at Best Buy in Dallas. The delivery date was going to be 10/21. Not acceptable. Went back to the store on 9/20 and they changed the delivery date to 9/22 which was fine. Received email regarding delivery for 9/22, received text messages that day regarding time and that the product was on the way and would be installed between...
Read full review of Best BuyDishwasher repair
A repairperson came to my residence on two occasions to repair my dishwasher but was unsuccessful to fix the problem. I have a protection plan for my dishwasher. On the second visit to my residence, the repairperson stated that the pump for the dishwasher needs to be replaced and that another appointment is needed. He also stated that he will place an order for the pump. I received a conformation email and text that a new appointment was scheduled for 9/12/23.
I took time off from my work on 9/12/23 and waited all day, but no one showed up at my residence. I did not receive a call/text or email from BestBuy or the service person stating the reason why no one showed up or any cancellation notice from BestBuy. This is very unprofessional and bad customer service.
I called and was able to schedule another appointment for 9/28/23. I think this date (too far ahead) was unreasonable due to the delay and the urgency in fixing my dishwasher.
Desired outcome: I really want my appliance fixed but would like a convenient date and a shorter window to wait due to my bad experience with BestBuy repair.My order number is 9219969.
Best Buy Reviews 0
If you represent Best Buy, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Best Buy
One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.
In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.
Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or online service of Best Buy where the issue occurred.
- The date and time of the incident or purchase.
- A clear description of the product or service involved.
- Any communication you've had with Best Buy's customer service, including dates and outcomes.
- The nature of the issue, such as a faulty product, misrepresentation, or poor service.
- Steps you've taken to resolve the issue with Best Buy, and the responses received.
- The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include any relevant information about transactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.
Overview of Best Buy complaint handling
-
Best Buy Contacts
-
Best Buy phone numbers+1 (888) 237-8289+1 (888) 237-8289Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
-
Best Buy emailsonline.communities@bestbuy.com100%Confidence score: 100%Supportinfo@bestbuy.com100%Confidence score: 100%Support
-
Best Buy address7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
-
Best Buy social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
Most discussed complaints
Service agreement for computerRecent comments about Best Buy company
Audio installation shorted out my bose system neglected install
Planet Traveler
5 reviews
Spirit Halloween
117 reviews
Bob's Watches
1 review
Nova Furnishing Center Pte Ltd.
5 reviews
Displays2go
5 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!