Best Buy
Reviews and Complaints

I was looking for a product online and found it on BestBuy's website. I made the purchase on Friday and was excited to receive my product soon. However, on Monday morning, I received a call from BestBuy saying that the product was not in stock. I was disappointed, but I decided to search for the product online to find another seller. I found the product on BestBuy's website again, but this time it was being sold by a third-party vendor for hundreds of dollars more. I was confused and frustrated because I had no idea that BestBuy allowed third-party vendors to sell on their website. I wanted to purchase from a large store for warranty purposes, not a small anonymous seller, which is why I didn't go to Amazon or Ebay.

I decided to call BestBuy's customer service to get some answers. The customer service woman was rude and kept speaking over me. She repeated that the small print at the bottom of the page clarified that it was a third-party vendor and that they have no control over them despite them selling on BestBuy's website. I was getting frustrated because I felt like I was not being heard. I asked for a supervisor, but she kept telling me the same thing over and over again. I had to raise my voice and be rude to demand a supervisor. After a long wait, the supervisor finally came on the line. She barked at me and explained again that it's listed in the small print. I stated that it appears that they are selling this item and as such it would make no sense for me to search in small print to discover this is a third-party seller. Again, no responsibility was taken, and her only solution was to say that they could email the seller to see if they would honor the sale. I was disappointed with the way I was treated by BestBuy's customer service.

To make matters worse, while I was on hold, I searched again and found the same product at Visions Electronics for $110 cheaper before taxes. I phoned them to ensure I was buying from them and not a third-party. I was asked (very politely) if I would hold for a minute, and I did. Then the kind woman came back, explained that I was purchasing directly from them and that they purchase directly from the Canadian distributor for the product. When I explained why I was asking, she thought it was bizarre that BestBuy was doing what they were doing.

In conclusion, I was disappointed with my experience with BestBuy. I was not aware that they allowed third-party vendors to sell on their website, and I felt like I was not being heard by their customer service. I found a better deal at Visions Electronics, and I will not be purchasing from BestBuy again.

I recently made a purchase on bestbuy.ca for a pack of polaroid film. I was excited to use my polaroid camera during the hot and sunny weather. I paid $124 for the item on October 5th, but it is now November 16th and I still haven't received it. I checked the tracking information and it said that the item had been delivered, but I never received it. I contacted Canada Post about the issue, but they gave me a hard time and argued that I had received it. After creating a ticket, I waited for two weeks with no follow-up.

Finally, I received an email from Canada Post saying that the sender of the item had contacted them about my unreceived item. They asked me if I had contacted Canada Post yet, and I replied that I had and sent them my ticket number. However, they never got back to me. I waited for another week and called Canada Post again. The service agent told me that the carrier had delivered the package to my neighbor's safe drop location behind their fence. The carrier was supposed to go back and get it on October 15th, but they never did. The service agent asked me to wait another week for them to get back to me about it, so I did. However, there was no follow-up again.

I called Canada Post again, and they told me that they had resolved the issue with Best Buy. They said that I could only deal with Best Buy concerning this issue going forward. I reluctantly contacted Best Buy chat, but I had to wait on hold for a long time. Finally, I was told that my case had been escalated to the "concerned department" and that they required 5-7 business days to contact me with my "options". I argued, but I got nowhere. I had to wait for an email, but it never came.

I contacted Best Buy through chat again today, and I had to wait on hold forever again. Finally, I was asked to wait 3-5 business days for their "back end" staff to contact me with my options going forward. I feel like I am stuck in the movie Groundhog Day. Is this a joke? Do you guys think this is funny? I paid for an item that I did not receive, and I've wasted hours of my life chasing both the carriers you use and your own company around just to get played with like a cat with a mouse. I feel like screaming, and I'm not even a screamer.

This company is the absolute worst. Their customer service is terrible and my online shopping experience was a nightmare. I ordered a supposedly open box Mac notebook from one of their marketplace sellers. I placed my first order on the 24th and it said it was pending. On the 25th, I chatted with a representative who told me to call a number. When I called, the phone representative asked me how I got the number. I waited for an email with the same number and was told that there were issues with my payment because of an incorrect address. I gave them a new card and on the 26th, I heard nothing. I called again and was told that my order was canceled because my address was put in too many times. What? I asked if I could reorder and the representative said yes. I did, but on the 27th, I logged in only to see that my order was canceled AGAIN. I was furious and chatted with a representative who told me to call. When I did, the representative told me that I placed too many orders in 24 hours and that the system thought I was a bot. Right. But an employee told me to reorder. I asked to speak to a manager, but there was nothing they could do for a canceled order. The representative was unhelpful and kept me on hold. I suggested a solution, but there was no manager to speak to. I asked if I could place an order with a new credit card to make sure there were no address problems and the representative said yes. I placed a third order on the phone and asked for a link to review the conversation, but the representative did not send an email. A few hours later, I logged in and saw that my order was canceled again. I ordered a fourth time, still hoping it would work. I woke up on the 28th and saw that my order was canceled again. I called and was told that the system banned me because I ordered too many times. The representative knew I was going to be blocked when I asked to place an order with her. They started a case, but I don't care. I just got an open box Mac from the Apple store for $200 cheaper. I realized everything happened for a reason. I would never recommend this online shopping experience. I'm so glad I dodged a bullet.

I was super stoked when I saw that BestBuy CA had a smaller size upright freezer on sale. I ordered it and set the delivery date. As planned, the delivery occurred on the correct date, but the item was severely damaged, so back it went. Here's where the fun starts. I called it in and about a week later, I got an email that confirmed my request and would get a replacement in about a week.

On the planned date, the freezer arrived. After waiting a few hours, I plugged it in and within a day, managed to pick up about $200 worth of "freezable" groceries. My wife was happy, until she told me the ice cream was in a liquid state. The freezer was cold, but what the heck, we threw away the ice cream and cranked the temp down. The next day, meat was cold, but unfrozen, frozen veggies were now unfrozen. I got myself a thermometer and checked the temp and what? It's 1c (34F)... My wife was not so happy - we cranked the temp all the way down. The following day, the temp was now 4c (40F) and now meat was still cold, but anything that was purchased frozen is unfrozen: Veggies, Fruits, frozen meals, and meat. All that ended up in the garbage. We couldn't cook all the meat/poultry/fish so we ended up giving it away to the local community kitchen.

I called Best Buy delivery Customer service (BTW, Best Buy customer service DOES NOT handle the Best Buy delivery, so you need to call them... Now I'm not happy. I gave them the info and they said... We will get back to you within 7 to 10 days... A week passed and I decided to call them again. Seems my file is somewhere and should be dealt with, at the latest, Friday morning (this is a Wednesday). Friday 2:00 PM, no news yet, so I called again and they said we did not get the OK to pick it up yet... I can live with that, what about my refund, they told me the refund request is processed only once the item is back at the warehouse and will take 5 to 7 days to issue payment. (Then the bank will need another 5 to 7 days to process...

So basically, they took the payment as soon as I hit the "Complete sale" button on their website, I ended up with a piece of garbage, but won't get my $$$ back until 5 to 6 weeks later. And no matter what I say, they don't seem to care. I asked to receive an email confirming what was said and they agreed... No email ever received. They have the "we can do what we want attitude" and couldn't care less about the paying customer.

Moral of the story: Pray that you have no issue with the product purchased because dealing with Best Buy Delivery Customer service is one of the least pleasant experiences I've had... And to top it off, Best Buy won't allow my bad review - Guess that's how they get those high scores!

I gotta say, my experience with BestBuy CA was the worst customer service experience of my life. I bought a fan from their marketplace, but the fan they sent me didn't work. I let the marketplace seller know, Housewares and More, as feedback, not asking for a refund or a new item. But they offered me a refund or a new fan, which I thought was pretty cool of them, considering their return policies. I didn't take the refund and suggested another fan since we still needed one for our daughter's room. But they said we had to return the one we had and they would email us a shipping label.

Now, with COVID, my husband is working from home and I'm on Maternity leave taking care of a newborn and a toddler, so we don't have access to a printer. That's why I ordered the fan online, so we wouldn't have to go to a store. I told them I didn't feel comfortable going to a store right now, and Housewares and More said there's nothing they can do then.

But then Housewares and More insulted and angered my family by saying I was trying to take advantage of them - which they accidentally sent to me, not Best Buy. That's incredibly insulting, especially since I never asked for a refund or a replacement, they offered. And how dare they say that because I don't feel comfortable taking my newborn out into a pandemic that I'm taking advantage of them! I even took a video of the fan, proof it doesn't work, and told them they could send a courier to pick it up. But they didn't want to do that.

So Best Buy got involved, and after reading the message chain, they offered a refund. But I told them my credit card had been compromised and cancelled, so I wasn't sure how that was possible. They said they had issued a refund, but neither Best Buy nor Housewares and More fully read the messages. So I reiterated that my credit card was no longer valid, and they said they could only complete refunds to the card that purchased the product.

After weeks of talking in circles, nothing was resolved. Something I never asked for resulted in me no longer purchasing anything from Best Buy again. They gave me a product that doesn't work, shamed me for not wanting to bring my children out during a pandemic, and then said they couldn't issue a refund because someone stole my credit card number. They kept my money and didn't provide a working product. So I highly recommend you do not buy from Best Buy.

I recently ordered a TV from Bestbuy.ca and I was a bit nervous since it was an open box item. However, their website assured me that open box items are thoroughly inspected and in mint condition. They even offer the same policies as regular products, including returns, free shipping, and a lowest price guarantee. So, I decided to take the risk and purchase the TV.

When I received the TV, I noticed some damage to the edge of the screen and some dead pixels. I immediately called BestBuy to report the issue and was told they would submit an exchange request. However, since it was an open box item, they might not have another one to exchange it with. They might offer a new one or a different model instead. After four days without hearing back, I called again to check on the status. I was informed that the exchange request had been denied and that the sale was final since it was an open box item. This was not mentioned anywhere on their website, and they could not provide me with a policy stating this. They also claimed that if I tried to return it at a local store, I would receive the same response. I requested to speak to a manager, but they gave me the same excuses. After 30 minutes on the phone, they finally offered to submit a return request, which would take 1-2 more days to process.

Feeling frustrated, I decided to visit my local BestBuy store to inquire about their open box policy. To my surprise, they told me that they do not have a separate policy for open box items and that they are treated the same as new products. I explained my situation, and they confirmed that I still had 14 days to return the TV. I returned home, boxed up the TV, and brought it back to the store. The only thing I did not receive a refund for was the shipping fee, even though their policy states that shipping fees will be refunded if an item is deemed defective. They claimed that since the TV was working, it was not defective. However, I believe that if something has defects, it is defective.

Overall, my experience with Bestbuy.ca was disappointing. They did not stand behind their claims, and they lied about non-existent policies. They will tell you whatever they need to keep you from returning an item that you rightfully can return. It was a very dishonest business practice, and I hope they improve their policies and customer service in the future.

Bestbuy.ca is not the best option when it comes to online shopping. I had a terrible experience with them twice when I ordered a Hamilton Beach Toaster Oven. Both times, I received the lower model without the Auto Rack feature, even though I specifically informed the call centre representative to ensure that I get Model ***C with Auto Rack instead of ***D without Auto Rack. The shipping label stuck on the box mentioned the correct model ***C, but the box itself was of model ***D. When I called the customer service representative, she mentioned that the model C has been discontinued and replaced by model C, but she had no response as to why the customer was not informed during the second ordering process or even when the lesser model was shipped.

The Bestbuy.ca website still shows the model ***C as available for sale online as well in-store and can be reserved for store pick up. When I informed them that the wrong model was shipped, I was first told to take it to a store and have it exchanged if the manager agrees, because the model is different! I explained that I bought the item because of free shipping, since I am retired, do not have a car, will have to take two trains, and spend extra time and fare costs to take it to the store. Besides, I would have to carry the box all along. Then I was offered a return mailing label and drop the box to a post office. I was never offered a Canada Post pick up from my building, as my concierge said can be arranged. So I dropped the box off and received confirmation that it was signed for at the Bestbuy.ca warehouse. But it was not entered into the system and would take 3 to 5 days to get the refund.

So I paid a second time for another online order, after confirming that the correct model would be shipped. Since the previous refund had not been made, I could not use the same Gift Card value. When I called to report that the wrong model was sent the second time, the representative was quite terse and not helpful, informing that I need to take it to a store and see if the manager agrees to exchange it for the correct model. Or I could go through the same return and re-ordering process again, meaning that I would have to pay a third time without having a toaster oven! Besides, I could no longer trust Bestbuy.ca's employees to do the right thing after taking payment first.

I had no choice but was forced to not avail of "free shipping, to take two trains, spend extra time and fare costs to take it to the store, having to carry the box all along." At the store, there were plenty of the correct model, and, shockingly, I met an associate, Divya, who helped me all the way through, even offering to carry the box for me through the store. I told her of the way I was treated so far and noted that she does not belong in a place like Bestbuy.ca, because her customer service skills would be appreciated and compensated far better by top-notch businesses.

I have the refund of the first order now, but am stuck with the Gift Card, which I shudder to have to use again at Bestbuy.ca. I would like to have the amount taken off the Gift Card and re-credited to my credit card against the second order. Shame on Bestbuy.ca's management and online practices!

Hey, so I gotta say something about Best Buy Canada. I mean, I don't wanna be too harsh, but they really need to step up their game if they wanna compete with all those online retailers out there. Lemme tell you a little story about my experience with them.

So, back in July, my TV broke and I filed a claim with Best Buy Canada's Geek Squad for an extended replacement warranty. It took me a bunch of calls and hours of my time just to get an appointment scheduled for July 18th. And even then, the "tech" who called to arrange the appointment said he was just making the appointment, not actually attending on the 18th. After some back and forth, he finally looked at the TV and confirmed it was broken and needed to be replaced.

But then came the real headache. He had to submit a report and it would take 4-5 days for someone to evaluate it and contact me. After a week went by, I had to call them again to find out what was happening. And when I finally got through, they told me the case would be turned over to a store manager for me to come in and get a replacement TV. But I didn't even get to choose which store to go to!

A few days later, I got a call telling me to come to the store to select a replacement TV. But of course, it was a store I'd never had any luck with finding in-stock items before. And to make matters worse, the shelves were empty and every comparable model had to be ordered. I finally selected a replacement TV and completed the transaction with a promise to have it shipped by August 7th.

But then, on Sunday, August 2nd, I got an email from Best Buy Canada saying my order had shipped. I was excited, thinking I'd have a functional TV by the end of the week. But when I clicked the link to track the shipment, I found out that only the shipping label had been printed. Best Buy Canada hadn't actually sent anything, and Purolator hadn't actually been provided with my TV for delivery. Apparently, Best Buy Canada thinks printing a shipping label is the same as shipping a parcel.

Now, I don't wanna be too negative, but this is where I gotta say something. On the same Sunday I got that email from Best Buy Canada, I placed an order on Amazon.com for a seat cushion. And guess what? The order was fulfilled by Amazon.com and shipped out the next day. When I clicked the link to track the package, I saw that it was already in the possession of the courier. Amazon.com views "shipped" as actually being shipped, unlike Best Buy Canada, who thinks printing a shipping label is enough.

Look, I get that these are tough times for everyone. But Best Buy Canada can't just blame everything on the virus. Their Geek Squad people blame COVID for their delays, their store managers blame COVID for not answering phones, their store personnel blame COVID for lack of staff and inventory. It's easy to make excuses, but the companies that will survive and thrive during these times are the ones that find ways to accommodate and work with their customers' needs.

Best Buy Canada needs to set realistic expectations and deliver on them. They shouldn't set unrealistic expectations through false narratives. In my case, the store employee told me the TV would ship by August 7th, not August 2nd. That became my expectation. But then they sent me an email saying it had shipped when it hadn't. That's just not cool.

So, Best Buy Canada, if you wanna keep your customers happy, you gotta step up your game.

I recently pre-ordered the Avengers 4 pack steelbook collection from BestBuy CA and was extremely disappointed with the way it was packaged. Instead of using a box, they shipped it to me in a flimsy white plastic envelope which caused the item to arrive warped and dented. To make matters worse, there were several negative reviews on BestBuy's own website with the exact same complaint about the exact same product, yet they refused to post my review.

When I contacted BestBuy on the same day the package arrived, they offered me a measly 15% off or a refund. As a collector of steelbooks, I made it clear that I wanted an exchange and found the 15% off to be insulting. It was clear that BestBuy had packaged this item negligently and they should have done the decent thing and gotten replacements for all the people they did this to.

It wasn't until early November that these products became available again in Canada, which is a miracle considering BestBuy's terrible stock levels on steelbooks. I contacted customer service to ask for an exchange since they were in stock again, but they replied that it was outside the 30 days and offered me 15% off my next purchase instead. I had to remind them that I had contacted them on August 14th, the day the package arrived, and that it was not my fault they had no stock available.

I want to be crystal clear that this is 100% BestBuy's fault. Either the company has a policy of packaging fragile heavy items in envelopes or one of their employees made the decision on their own to package these items in a negligent way. Either way, it is not my fault and it is not the courier's fault. To add insult to injury, a box arrived from BestBuy the very next day with a single steelbook that was nicely protected. This made me angry to see the level of protection a $50 item received while my $200 product was treated like garbage.

I agree with Dave's review on this sitejabber page about BestBuy CA's unreliable stock levels and small selection of steelbooks. Sometimes a movie will become available and then within hours or a few days, it is gone forever. Many of these same titles are available in BestBuy USA stores and online for months afterwards. It's frustrating to see their competitors selling products that BestBuy doesn't even bother to carry.

The way that BestBuy CA and BestBuy USA are run is like night and day. I love going into American BestBuy stores, but I never go into Canadian ones anymore at all. This experience has left me with a very bad feeling about this company. I have been a customer of BestBuy and Future Shop for decades and have never had to return a product until now. I am an easy customer and the only reason I am even writing this review is out of total frustration with this company.

BestBuy needs to learn how to treat customers right. It's not that hard. They have no regard for the reasonable care of their customers' purchases and won't even admit when they very clearly made a mistake. They need to apologize in a meaningful way that isn't a canned response from some customer service person who obviously could care less.

This is not the first time I have received a steelbook in an envelope with damage. In the past, it was single steelbooks with small cosmetic damage, but I didn't bother to complain about it to BestBuy since it was minor damage. Still, they always came safely in boxes before this.

BestBuy needs to run a more decent company and people won't feel a need to put up negative reviews. It's no wonder they have so many one-star reviews and their reviews are not trustworthy.

I went to Bestbuy stores #1413 in HW 290 Cypress-*** to return an unlocked S8+ which was well within the return period and "unopened". As per the Return Policy Promise and the conditions to which I agreed while buying the phone "Item has a $35 restocking fees if opened and returned"... Period. The same statement is mentioned also in my receipt.

Now when I was in the stores to return the item, they started charging for restocking fees, even though the item was clearly unopened. On talking to the store shift Manager Mr. Colton, he stated that the phones are always open when sold and I would be charged restocking fees anyways. Common that's not what was in the contract nor in the receipt. If that was the same then you are selling me an Open item for the full price! Amazing!

He was not even keen to talk further and directed me to Phone dept, who in turn reached out to him to get clarity. So all in all NOBODY there is sure of the return policy. I got in call with the customer care while in stores after a wait of around 20mins to get clarity on the policy and they said I was right that Unopened items within the return period would not be charged any fees and directed me to talk to the Bridge number to be dialed from stores as he was only able to help on online orders and assured me that the Bridge rep would be able to get me the restocking fees refund.

I requested the BB ***@phone dept to connect me to Bridge, and after a wait of around 15mins the rep picked up the phone and promptly denied speaking to me and said this line is only for Employees... Seriously! So why even I was directed to call this number to resolve my issue...

After I hung up, I again discussed with Colton and I sought his permission to record our conversation, to which he denied and got furious and started why he wanted to record the conversation and stated rudely now that he would definitely not approve the restocking fees. I still was very patient and turned off heading to his request.

It seemed like he was quite confident that what I was showing in receipt which clearly stated on return of unopened items was right and now he did not want to take a step back.

This was really disgusting when Calton mentions that all unlocked Phones are sold "OPEN" and there is no way I can return "ANY PHONE" without restocking fees. So what's the point in stating the return condition "IF OPENED AND RETURNED" in the receipt? I even mentioned to him that the person who billed me informed me the same when I was careful enough to ask them when I purchased clearly if I would be able to return this w/o opening without any "Restocking Fees" and answer was "Absolutely Yes". Calton tried to pull up on the rep who billed me and he said the rep is not in office right now!...

And persons like Calton who treat the customers so rudely and so inexperienced are supposed to be the "Floor Manager" managing the entire store... Ridiculous! He just left from site on face and that he did not want to waste time discussing with me on this...

I had no option than to return it today as it was the last day of my return window. But I would surely bring this to the attention of Jonathan Bur$#*! who seems to be the General Manager of Cypress stores. I will update once I receive feedback from him.

I am an Elite Plus loyal member with Bestbuy, and today's experience with Bestbuy Cypress Stores really brought down my views on BestBuy with this disgusting behavior and wasting my time in stores for around 1.5hrs.

Can someone from Bestbuy help me on this? I am sharing this feedback to warn the BestBuy consumers of such unprofessional attitudes towards customers and the issue which they might face on cell-phone return and I say "Unopened".

I gotta say, I'm not too impressed with Best Buy. I mean, have you seen their Yelp rating? It's only two stars! And let me tell you, their customer service is just terrible. When you call their "customer service" number, you get connected to some call center where the employees are all working from home. And let me tell you, it takes forever to get through to someone who can actually help you. And even then, they can't do anything! They can't contact the local Best Buy, they can't talk to a manager, they can't do anything! It's just ridiculous.

I made the mistake of buying a Samsung Z Fold from them for $2,000. And I even paid $600 for a full replacement warranty. But now my phone is damaged and I've been trying to get it repaired for two weeks! I spent three hours on the phone today, and I got transferred to four different people. And let me tell you, most of them just transfer you to someone else without warning, so you have to listen to that hold music all over again. And sometimes they just hang up on you! It's so frustrating.

One employee, Julius, was just the worst. He would always say "Let me put you on a brief hold while I research your issue" before even asking what my issue was. And then he would just put me on hold and go do something else! I could hear him playing with his kids and talking to his wife in the background. And when I would ask him a question, he would just ignore me! I had to yell at him to get his attention. And even then, he would just put me on hold again! It's just ridiculous.

And the worst part is, there's no one you can talk to who cares. I've recorded hours of phone conversations with these people, and they just laugh at me and refuse to do their job. And there's no one you can escalate your issue to! The manager of the Issaquah store, Scott, told me to shop somewhere else! Can you believe that? So that's what I'm going to do. I'm never shopping at Best Buy again.

Honestly, this company is just so unprofessional and rude. They're a scam, and they lie to you all the time. And their customer service is just completely ineffective. They can't even contact the stores they represent! And they're ignoring you because they're "working from home." It's just ridiculous.

I was so excited to get my new Z Fold, but Best Buy has just made the whole experience a nightmare. And now I'm going to have to sue them for breach of contract. I'm going to buy a new phone and sue them for the cost of the phone they refuse to repair. And I'll gladly pay my lawyer thousands of dollars to sever any and all ties with this terrible company.

So, if you're thinking about shopping at Best Buy, don't do it! You have a choice, and there are plenty of other places to shop. Best Buy doesn't care about their customers, and they don't deserve your business.

I bought a dishwasher from Best Buy online and paid extra for installation. I thought it would be convenient, but it turned out to be a nightmare. The delivery appointment was changed several times, and some of those changes were made without my approval. I tried calling the 1800BESTBUY number, but I got cut off, hung up on, or disconnected several times before I could talk to a real person. When I finally spoke to someone, they just told me they would "escalate this" and have someone call me back within 24 hours. But no one called. I did get a notification that a new delivery date and time were scheduled, but again, without my approval. I had to go back to the website and change the delivery and install date myself, making sure someone would be home during the delivery/install.

When the dishwasher was finally delivered, the delivery team told me they couldn't install it. They didn't know when the installation team would come. I was given a number for the Home Service Experience Assistant Manager. I was so frustrated and angry with Best Buy by this point. When I spoke to the manager, he said he would check into the situation and get back to me in a few hours. He did call me back and said he spoke to another manager who scheduled an installation team for the next Saturday, two days later. But again, this appointment was scheduled without my authorization. No one was going to be home during the scheduled date and time. The second manager was supposed to call me back before the end of the business day, but he didn't. The local delivery manager told me to "raise hell" with whoever I called to get this issue resolved.

I called the 1800BESTBUY number again today and spent over an hour on the phone. The best advice I got was to go online and reschedule the installation appointment. But when I tried to do that, there were no appointments available. The next piece of advice was to drive to my closest Best Buy store to schedule it. But that store was over a 2-hour round trip drive away. I couldn't call the local store to schedule this because the phone system routed me right back to the 1800BESTBUY number that advised me to drive 2 hours to fix the issue. The person I spoke to said she would have a supervisor call me today, but I haven't received that call yet. She also gave me a number for the complaint department, but the first time I called, I was on hold for close to 15 minutes before getting disconnected. When I called back, I was transferred again and told they needed to transfer me to someone who could help. I still haven't been able to resolve this issue!

Every customer support person I've talked to has been unable to help me. They can't transfer me to anyone who has the authority to make any decisions. I keep getting the runaround, wasting hours of my day, just to get a dishwasher delivered and installed. I paid for services that I haven't received. I've been forced to spend hours on the phone or online and still haven't gotten anything resolved.

I finally decided to install the dishwasher myself. I hope the staff I spoke with will process the refund correctly, but based on my previous experience, I'll probably have to call back to make sure it's done right. It's sad that the local employees know how bad the system is and advise customers to call and raise "ever living hell" to get things resolved.

This has been the worst customer service I've ever received, and I will never shop at Best Buy again.

This store is pretty good, it's clean and has a lot of good deals. But sometimes it's not worth going there because the regular store might have the same thing for just a few dollars more. The staff is okay, but they seem really busy. The open-box items are a good deal, but you have to check them carefully because they might have scratches or dents. Don't argue with the staff about it, though, because all the open-box items have some issues.

The delivery is a nightmare, though. Sometimes they don't have the items in the warehouse, or the truck breaks down, or they just don't show up. It's really frustrating to wait for weeks and then have nothing to show for it. And when you try to call the store, they don't answer the phone. It's like they don't care about their customers.

I've been waiting for two items for four weeks, and I still don't have them. The second manager I talked to said they would expedite the delivery, but that didn't happen. I've called the 1800 number multiple times, but they can't seem to get anything done either. It's like they're all just passing the buck.

The delivery time keeps changing, too. It's really frustrating to have to keep waiting and waiting. And even when the items do finally arrive, they might not be in good condition or they might not be what you ordered. It's really disappointing.

Overall, I think Best Buy needs to work on their logistics. They need to make sure that everything from the point of sale to delivery and installation is coordinated properly. It's not enough to just have good deals if you can't actually get the items you want.

Hey there,

I wanted to share my recent experience at Best Buy in Rockville, MD. My son and I went to get rear and side view cameras installed along with a remote start. We had to come back the next day because the front passenger seat door couldn't be opened from the inside. We spoke to Joe Baez, who explained that the person who did the installation, Nate Metcalf, had a family emergency and didn't come to work. Joe suggested we come back and gave him my number to pass on to Nate.

Nate called me the next day and suggested I come at 7:00 pm, but I couldn't make it due to prior plans. We rescheduled for 12:00 pm the next day. When I arrived, I was greeted by an employee chewing with his mouth open, which I found offensive. He asked if I needed help, and I explained that Nate had fixed the issue, but I wanted to take Joe up on his offer for a discount for the inconvenience. Joe acted like he had never seen me before and was unprofessional and disrespectful. He eventually gave me a $53.00 discount, but I felt it wasn't enough for the treatment I received.

I also noticed that Nate's license had expired in 2017, and when I asked him about it, he gave me an unclear answer. I wish I had noticed it earlier. Despite the issues, Nate is a hard worker who knows his stuff, but he clearly needs another person at the shop. I felt sorry for him because he didn't even have a chance to eat.

Overall, this was a disturbing experience. I've lived in the area for over 21 years and thought I'd give Best Buy a chance, but it was a big mistake.

I recently had a frustrating experience with Best Buy while trying to take advantage of a promotion listed on their website. The deal was for $350 off a Samsung S21 Ultra if I opened a new postpaid account for a two-year commitment. Additionally, Verizon was offering an $800 trade-in for my phone, which qualified for the full amount. However, after speaking with five reps and two cell sales managers, I received conflicting information and was unsure if I could actually receive both promotions.

One manager assured me that they had just done this for another customer, so I decided to make the purchase. However, as soon as I agreed, the rep told me they couldn't guarantee the $800 trade-in. I went back to the original store and called Verizon, who told me that opening a postpaid account at Best Buy would not be considered new for them and I wouldn't receive the $350 off from them. I needed more assurance from the rep that I would receive both promotions, so they called an authority line who reviewed the promotion and assured us that I would receive the $800 through Verizon.

I made the purchase and agreed to the two-year postpaid commitment, but after spending significant time with Verizon and their managers, I was told that it was not new and therefore did not qualify for the promotion. I went back to Best Buy and spoke with managers, but was given conflicting information and was unable to speak with a supervisor from customer service.

After numerous attempts and hours spent on the phone, I was told that I had to accept the $84 trade-in value and fight with Verizon for a month or two to receive the full $800. This was frustrating, as I had been told by multiple associates that I would receive both promotions. I eventually cancelled the plan and returned the phone.

If you read the fine print on Best Buy's website, it does state that the promotion cannot be combined with other offers. However, numerous associates, including the "bridge," assured me that I could receive both promotions. It was a frustrating experience, and I wanted to share my story to prevent others from being misled by Best Buy.

I gotta say, I'm pretty disappointed with Best Buy. I used to be a loyal customer, always going to their stores for my electronic needs. But then I had a run-in with their subsidiary, Pacific Sales, and it left a bad taste in my mouth.

Let me explain. I bought an appliance from Pacific Sales, thinking it was just like Magnolia, another Best Buy subsidiary. But then I saw the same appliance on Best Buy's website for the same price, with a free tablet thrown in. I thought, "Great, I'll just go back to the store and get a price match." But when I talked to the manager at Pacific Sales, she was so rude and unhelpful. She said they didn't have a price match policy and basically told me tough luck. I couldn't believe it. I've always had such great experiences with Best Buy's customer service, but this was a whole other story.

And it's not just me. I did some research and found out that Pacific Sales has a pretty bad reputation. I mean, just look at the reviews on Consumer Affairs - all one-star ratings! And Yelp ratings aren't much better. It's pretty clear that Pacific Sales doesn't care about their customers.

It's a shame, really. I used to love going to Best Buy and spending hours browsing all the cool gadgets. And their customer service was always top-notch. But now I don't think I'll be going back. I'll stick with Amazon and eBay for my electronic needs.

I wanna tell you about my experience with Best Buy. So, I bought a 50" Toshiba TV from Amazon.com, and it was a week-long special. But, two days after I bought it, I got an email from Amazon saying that the seller (Best Buy) couldn't ship it on time. They said they'd charge me when it shipped, and if I had any questions, I should contact Best Buy.

So, I called Best Buy's customer service line and waited on hold for like 30 minutes before someone in electronics picked up. I told her what happened, and she suggested that I cancel the Amazon order, pay for the TV over the phone, and pick it up at my local store. I said yes, and paid for ANOTHER TV. She said I'd get an email when it was ready for pickup. I was so impressed by her that I asked to speak to her supervisor to give her a pat on the back. I talked to supervisor David and thanked him for helping me out.

But, like an hour later, I got an email from Best Buy saying that my phone order was cancelled with no explanation. I tried calling my local store, but no one picked up. So, I called customer service again. After another 20-minute wait and explaining everything to a general operator and then an electronics operator, they said they had no explanation for the cancellation. They said they could have a supervisor call me, and I said okay. They said someone would call within 24 hours, but it's been 5 days and no one has called yet. They recommended that I go to my local store to see what they could do.

So, I drove 45 minutes to the closest Best Buy and told the greeter my story. She tried to help me by looking up the orders. She looked up my original Amazon order and assured me that it had been cancelled, as I had asked her directly to do so. She did the same with my phone order and assured me that that had also been cancelled. She put me in an electronic queue and sent me to the TV department. I waited over 45 minutes for an employee to look at me. At which point, I asked very loudly "Hello, does anyone work here?" A man was forced to acknowledge me at this point and tell me that they were busy. Over an hour after I entered the store, a man came to me telling me that he was the manager of the department at the Saginaw store. I explained the situation, and he offered to sell me the TV. I asked for assurance that the online order and phone orders were cancelled. He also looked it up using the Amazon order number and Best Buy cancellation number and assured me that the transactions had been cancelled. He then sold me the TV for cash. At checkout, they wanted to charge me $120 more than my original transaction. After another 20 minutes at the register, that was solved, and I paid the original total of $328 and some cents.

I brought the TV home and installed it with a wall mount. That afternoon, I got an email from Amazon saying that my package was now being prepped to ship, and my card would be charged when it shipped.

So, I spent 90 minutes on the phone with Amazon customer service. They told me that they couldn't cancel the order, but Best Buy had to do it. They said they'd email Best Buy requesting that the item be cancelled before it shipped. They did send that email to Best Buy and me, requesting a cancellation before the item shipped. But Best Buy never responded, and I still have the email dated before shipment. Amazon then told me to call Best Buy.

I called customer service, told them everything, and they sent me to electronics (another 30-minute wait) where I had to retell the story again. After another 30 minutes on hold, I was spontaneously hung up on. So, I called again, waited another 30 minutes, and told the story to a new department again. After another 30-minute wait, I finally talked to someone who told me that there was nothing they could do, and I had to call Amazon.

I was so frustrated at this point that I accepted her answer. I hung up and called my bank. I transferred enough money out of my savings account so it would be unable to pay for another $328 purchase.

The next morning, I tried to use my ATM card to buy gas, and it was declined. I looked at my account online and saw that I had overdraft fees for a $328 deduction. My account had been frozen by fraud protection because $328 had been charged so many times by one place (Best Buy). Incidentally, my bank requires appointments for this issue due to Covid. So as of now, I still don't know my overdraft fees and don't have access to a usable ATM card.

I called Best Buy again, waited 30 minutes, told the whole story, got transferred, waited another 30 minutes, and retold the story. Then I met Hugo. The customer service rep, whom after a long wait, promised to 'help me out man'. Hugo assured me that he could have the money back in my account in 24 hours. He generated me a return number and a back-end investigation number. I thought the problem was solved. He assured me that all was well.

The next morning, the TV arrived at my house. Not knowing what to do, I refused delivery. The FedEx driver told me that it could be a month before it got back to the warehouse. I told him my story and that Hugo had me covered. He called his boss, took my name, and left without ever taking the TV off of the truck.

24 hours came and went with no refund. I called Best Buy at 12:25 PM and got off the phone with them at 6:35 PM! In that time, I was spontaneously disconnected after waiting for a manager for over 2 hours, on two occasions! With no calls back! The third time, I could hear the manager, but she couldn't hear me. Games. My 4th try, after almost 3 hours of holding on that try alone, I got a manager to refuse to take my call according to the rep! But he stayed with me and finally got me a supervisor. I explained everything again. She apologized up and down and told me that no one could do anything. I would get my money back in a month or so, when "the warehouse gets the TV back". She also gave me the corporate number available online. I haven't had the nerve to call that yet. It's getting difficult to keep from yelling at this point. I believe if any of the phone notes are reviewed, you'll find that I remained calm and respectful to everyone that I spoke with.

In total, I've spent $657 on my $300 TV. I've spent over 12 total hours on the phone with Best Buy and over 5 with Amazon. I spent over 3 hours driving and waiting in the store to buy a TV with cash. Best Buy failed to get my item shipped on time originally, lied to me about cancelling the order 3x's on the phone and 2 times in-store, lied about when I would be refunded, recommended the whole second purchase fiasco, and still refuses to refund me. I am forced to pay my bank overdraft fees, and I still have no ATM card. I have to find more time to give the situation, as my bank now requires an in-office appointment to reopen my account. And no one will help. No one calls me back, and no one answers with anything but lies and misguidance. My family worked to save for this TV, and it meant a lot to us. I simply bought a TV online and followed Best Buy employee's advice. $328 means NOTHING to Best Buy, but it has me wondering how I'm going to feed my 2 young children next week. I'll be paid back in 30 days or so. If they are to be believed on this occasion. At this point, rightfully, I should be offered to drive to the store and get my $328 back from the cash register. But, no, 30 days ish, and this time, I should just trust them.

I can't afford legal counsel, and I'm aware that no one is reading this at this point. But I vow to do what I can. I've copied and pasted this story. I'm sending it to my local news outlet that does weekly stories about ripping people off. I'm hoping to have it printed as I'm also sending it to my local newspaper and the local paper of the store that sold it to me (Bay City, Saginaw, Mlive). I'm doing all I can online to spread this story as well. I'm producing a TikTok video and about to Instagram this experience. I can't recommend enough to family, friends, or anyone that will listen to me, to stay away from Best Buy. It's garbage like this that will make you the next Circuit City or Sears.

I went to the Geek Squad at Bestbuy.com to have a virus removed from my computer. The Geek I spoke to convinced me to purchase a one year Technical Support Program, which included a new virus program by Kaspersky, for $199. I also had to buy an external hard drive for them to store my files on while they removed the virus. The total cost was $329. When the Geek Squad finished with my computer, they sent me an email saying the "Geek Squad Service is complete", "Your product is ready, willing and now able". Unfortunately, that wasn't the case. By their own admission, the Geek Squad failed to remove all of the viruses on my computer. They also failed to reinstall my Norton anti-virus program. The Geek Squad refused to recheck my computer for new viruses because of their failure to reinstall my anti-virus program. The Geek Squad is close to being worthless with respect to their knowledge and ability to fix a computer.

Fast forward about 4 months. When I tried to access my Technical Support Program on November 27,2012, I learned that the 1 year Technical Support Program that I paid $199 for had been cancelled by the Geek Squad. They did not bother to notify me they had cancelled it nor did they reimburse me for the remaining time. The Geek Squad probably figured I would never find out it was cancelled. They did not reimburse me for the 8-10 months remaining on the contract, a value somewhere between $130-160. I think this action by the Geek Squad and Best Buy, along with their dirty tricks document, indicates the business is very dishonest and not very reputable. It also indicates the "experts" are not very good at their work.

In summary, the Geek Squad failed to remove all of the viruses on my computer; they screwed up by forgetting (or negligence) to reinstall my antivirus program; they didn't install the Kaspersky's anti-virus program; they refused to recheck my computer for viruses as a result of their mistake; they lied about the benefit of the Technical Support Program; they refused to reinstall my Norton anti-virus program; they cancelled my 1 year Technical Support Program after 2-4 months and didn't reimburse me for the unused portion of the year. I stick by my opinion that the Geek Squad and Best Buy are dishonest and not very reputable, nor are the employees anything resembling experts.

I would advise anyone thinking about using the Geek Squad to consider a different party to fix your computer. After my experience, I have zero faith in the Geek Squad. It is my opinion that the Geek Squad staff and management are not the sharpest tools in the shed nor the most honest. Why would they think they could get by cancelling my 1 year contract with no reimbursement for the unused time? How dishonest can a business get? Had I not found the public defender I would have taken them to Small Claims Court.

I believe the facts of the case I presented are accurate. To Best Buy/Geek Squad: I still have my files on this case, including receipts, letters, and documentation for the reimbursement of the $199. If you want to challenge anything I've said, bring it on. The comments about staff, management, honesty, and a presumed level of incompetence are my thoughts and opinions after my experience with the Geek Squad. Hopefully my review will save some of you a lot of headaches.

I would like to purchase a UNIDEN R4 BLACK radar detector.

I visited my local Best Buy location today. They have the price on the shelf of $180.99. The store manager says they have no inventory and cannot order it.

When I looked at the Best Buy website, the have the same unit available for immediate shipment at $379.99.

When I called Best Buy customer service, they said they will not honor their store price for an online purchase.

Please be aware, I am not comparing one retailer against another. This is all at Best Buy.

Service at Best Buy Greensburg location.

Assistant manager Scott was terrible to me and another customer. I was trying to put in online order, coming up with Error,Really didn’t want to get involved to help. Another customer could not get in their car because vehicle parked too close, Scott said for him to call the police he had no intercom in the store, and don’t go around announcing you need your car moved to customer they parked wrong.

I purchased the above phone on 11/23 was told it was unlocked and I could add my service. When I tried (it was Spectrum) they could not do it. Spectrum informed me that Best Buy only unlockds their phones for certain services and Spectrum was not one. I took the phone back but they still charged me a $45 restocking fee. I was sold this phone under false pretences and am extremely disappointed in Best Buy. I went online and called the customer service and they all said Sorry. I would not recommend purchasing a phone here unless you have EVERYTHING set up first and know it will work.

We purchased an online open box unit (Excellent condition) from Best Buy. When we picked up the unit (Cedar Hill, TX) it had been re-boxed even though it stated on their site it was in the original package with all parts. We had them open the box and their were no power and data cables, no hardware, no installation/user instructions. When asked if they would take the missing components from a new unit in the store, we were told they could not do it.

They told us to reorder the unit online and refunded our money at the time. But several hours later after reordering (Order #

BBY01-[protected]) and receiving confirmation that the unit would be delivered to our home on Dec 6, then another email showed up stating they canceled the order since they no longer had any like units available.

We spoke with Customer Service and were told they could do nothing about it.

I ordered a microwave and wanted before Thanksgiving - 11/23. Found one at Best Buy and there was an option to select today - 11/22. Well, I received an email that it was going to be delayed and not delivered until to 11/24. TOO LATE. I worked with customer service and their option was to pick one up. No where close to where I am at as the store I go to was out of stock. So, here I am, going to pay full price of the invoice and did not get my item in time. I should just refuse delivery. Thank you, richard scramuzzo

On 11-20-2023, at 11:35 a.m., I called customer service to check the status of my home inspection for ethernet cable installation. The representative, Veylin, which obviously was in a foreign country, did not understand English very well. I attempted 4 times without success to explain why I was calling, and each time she seemed to not understand my request. I asked to be transferred to someone who spoke English or someone who was more fluent than she was at speaking English. Veylin's response was that was not a reason for transfer to another agent. I then requested a supervisor. She then stated that the supervisor would only say the same thing. I told her that is ok, transfer me to a supervisor anyway. She attempted to discourage me from speaking to a supervisor. I repeated my request. She then disconnected me.

Order No. BBY01-[protected]

I placed an order on Oct. 25 for a Toshiba Tv C350 55”. I received a delivery and installation date of Nov. 10. On the morning of Oct. 10 I got a phone call from the installer that the TV had not been delivered to the store and the delivery & installation was cancelled. On Nov.11 I called Best Buy scheduling and was given a new delivery and installation date of Nov. 24. I asked for an earlier date and was denied. I think this is unfair for me to need to wait so long for the TV. The cancellation was by Best Buy not me. I am thinking of canceling the order and asking for a refund. I paid via PayPal so the amount due has already been deducted from my bank account.