Best Buy
Reviews and Complaints

I purchased a zenith combination dvd/vhs recorder model xbr413 on 7/1/04. I also paid $99.99 for a four year extended warranty.

The unit failed and was returned for repair under the extended warranty on 12/12/06 and again on 1/16/07. (The first time the recorder was returned to me without actually being repaired.

My complaint:
Best buy notified me that they could not repair the recorder and would give me a store credit for the original purchase price of the unit. They refused to give me credit for the remaining extended warranty. The value of this item is not as important as the principal involved.

Best buy's manager on duty at store no. 378, told me he didn't care what I thought was fair since he was following the terms of their written warranty plan.

Best buy's extended warranty policy says that "the plan is fulfilled if the item is replaced with a new one after the manufacturer's warrant expires." in effect, you could buy a five year warranty on a product that has a 30 day guarantee and on the 31st day if it fails beyond repair then best buy will give you your money back for the item and keep the extended warranty purchase price. Since warrnaties run about 20% of the purchase amount, this isn't a bad profit for best buy at all.

Note: circuit city will prorate the warranty under the same circumstances. Also there are better warranties for less money available from other sources online.

I purchased a laptop from bestbuy. com last week with microsoft xp but with a free vista upgrade. They would even pay the shipping and handling charges. Just print the rebate form and send it in for the free vista express upgrade disc.

I called the rebate center at [protected]. They said this is false and bestbuy and circuit city are not telling the truth about this. There is just a discounted coupon you are entitled to. It is not free and you have to purchase vista. What a lie and a rip off from such big companies at holiday time. We should all be entitled to a get a real vista upgrade for free. I am disgusted.

Please don’t be fooled by the free vista upgrade lie and don’t buy from bestbuy. com.

I have a best buy credit card and have bought some items on it...

The statement data for me is on the 14th... During the month of september I made payment on august 28 and it was posted in my september bill... I made a payment on the 14 th of september and that was also posted on the same bill even though the dta of the bill said september 14th...

now they are chargin a late fee of 29$ because My payment for month of october went on 14th and not on 15th+ of september and it was posted into the month of September where you can see payments...

If the statement date says 14th how can te payment of the next month also show up there and then they charge me a late fee for the next month.

Thanks
Latha

I bought a 32"flast screen hdt in june, then it died 60 days later. I brought it back to best buy in dedham, ma and they said it would be repaired, under warranty, in a month. A month later they said they were waiting for a part. A week later they said it could not be repaired and I would get a replacement ina few days. Another week went by, and they have no idea when I might have a tv. So after 3 1/2 months, best buy has my $950.00 and I have no tv and no idea when I might have one. Nice way to treat a (Former) reward zone customer who has spent thousands in their store. With a couple exceptions, they have been incredibly rude and dismissive. I predict best buy will be out of business in 3 years, crippled by competitors who know how to treat customers and don't force them to buy scams like"reward zone"and redundant"service aggreements." thankfully, massachusetts has strong consumer protection laws. This one is headed to court.

We purchaced an lg lcd television and lg "french door" refrigerator on 7/12/06. At the time the salesman asked if we'd like bb to come out and set up the tv. We declined.

Turned out we had a bit of trouble. I called next day for help. After spending about $3500 with them,
They wanted to charge $100 for a service call, which I declined. I also let the person on the phone
Know that that type of "service" is very poor business practice for the amount of money we'd thrown
In their laps.

But wait! There's more!

The refrigerator arrives, is installed well, the guys were great. However, when attempting to remove
All the protective tape from 14 gabillion parts in this refrigerator, I snapped off a little arm on the slide-up "opti-bin crisper/humidifier" door. I called for help and a replacement part. Customer service didn't return the call as they said they would.
I called again. Finally they called back. The fellow promised he'd look into it and get a part for me, or find out what he could and call me back... He didn't.
I called the 888 number for best buy customer service. Spent 1/2 hour on the phone only to find out
1) they don't have the part
2) they don't have the part because the product is new and they don't know if they can even get the part
3) they can send out a service guy to take a look and order the part that they can't get.

Do you think i'll be a loyal customer of best buy now? Doubtful!

I buy all of my major electronics at Best Buy, including our first computer in 1995 because of the warranty/no lemon policy. However, I recently learned that the policy may not be worth the paper upon which it is written.

I bought my first digital camera from Best Buy in October 14, 2002 -- a Sony 707, which came highly reccomended by Consumer Reports as well as a professional photographer/friend.

We purchased the camer for $719.99 and the extended Best Buy product service plan for $99. In June 1, 2004, the camera gave an error message and had to go in for repair, which was covered under the warranty. On March 26, 2006, it malfunctioned again and went in for repairs (repair No. 2). On Aug. 15, 2006, the camera went it for its 3rd repair, and we requested an early "no lemon policy" replacement, b/c it was the 2nd repair in six months and we are just two months away from the conclusion of our extended warranty.

The camera came back on 8/24, and the problem remained, although the paperwork said that parts had been replaced in the lens. The camera continued to take blurry pictures over the next couple of days, and so I went to the Ellisville, MO Best Buy story today (where the camera was purchased). I expected them to honor the "no lemon policy" part of the warranty, which states that "If your product requires more than three repairs, Best Buy will provide for a replacement."

Unfortunately, Manager Eric Stephens told me that my first repair wasn't a "qualified" repair because they simply had to download some software to make the camera function properly. So, the fact that the camera wasn't working, had to go into the Best Buy Service Center and receive some kind of software download to make it work properly didn't qualify as a repair. In my book, the camera wasn't working, they fixed it and it did work -- that's a repair.

Anyway, I told Mr. Stephens that my warranty expires in mid-October, and I didn't want the camera repaired again, only to have it fail in November and then I'll be out of luck. He told me he couldn't honor the no lemon policy and that the camera would have to be sent off for another repair. He said I could request an additional extended warranty, and if BEst Buy agreed to that, he would be happy to sell it to me. How kind.

He gave me the 1-888-BESTBUY number to call and explain my dissatisfaction, and I requested to make the call from his store phone so that I had the "experts" available to answer any questions. I spent 40 minutes on the phone, first talking to Brandon, then to Micheal and then to John M, Michael's supervisor. They all told me the same basic thing -- that the service center technicians would have to make a diagnosis of a fourth "qualified" failure in order for me to get a replacement. So, they shipped off my camera today. I hope Best Buy monitors this site and decides to fix this problem for me, so that I can continue to purchase my electronics from them.

Company details:
Best Buy
Address: 15678 Manchester Road
Ellisville Missouri 63011
U.S.A.
Phone Number: [protected]