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I purchased a laptop computer and a service contract with Best Buy Alpharetta, GA last year for my son. On May 22 of 2006 we brought it in for simple service, the lid was not closing and was loose. They were to repair it within approximately 3-weeks. Our estimated completing date was June 26th. My son received a call to pick up the laptop around that date. He went and found that parts were missing! They now had to keep it again. On July 3rd he again went to pick it up only to find out that they had ordered the wrong parts and it would be another 3 weeks.
He is attending summer classes at University so we requested a loaner or replacement and they would not help out. We still do not have it back!
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
Bestbuy's GeekSquad added a year on my best buy credit card that threw me over my credit balance whic created an overlimit amount (which I am still paying on) without my permission not consent . I never signed up for automatic renewal because I had only a small line of credit and now they refuse to do anything about it because of it being outside their window to help although they created the ongoing problem for me. I have spoke to the Geek Squad dept who told me to talk to the Dispute department who then told me to talk with the customer service billing dept all of whom referred me back to the Geek squad dept who has said they can not do anything about this situation and to me they created FRAUD because I never gave signed up for automatic renewal of their service plan or gave my consent
The get payment but not dileverd mobiles
I am writing to get removal of my name address and phone number removed from the original complaint that I posted on your http://www.complaintsboard.com titled Geek squad renewal plan. I really need your help removing those things mentioned in this message from your site
Feel ripped off as you advertise the 64 gigabyte model having a SSD and not eMMC memory. Also I was told they are the same by your geek squad after a call to store. Never again will I enter your store and plan on using social media and my YouTube review site to bring attention to this very misleading ad.
Control PS4 dañado no funciona, ni enciende anexe foto de garantía extendida para remplazo
No funciona el control, ya no carga ni enciende, es un control Sony PS4, anexo garantía de control en foto
I paid nearly 90k still my items r not delivered these company is not responding at all how will they resolve it barely
This Company Best Buy is a complete Joke of a company, I would worn you to stay away from this company and it's stores. The customer service at these stores are not only rude and disrespectful, but when you want to file a complaint one cares and it falls on deaf ears at this company. I was given the complete run around for hours, nothing was done.
I do believe that a company as big as Best Buy will do the right thing when they are unable to help their customers.
i went to your store and they didnt have the items I want. the cashier told me that these items are online. I got home got on the computer from 9:47.. I had difficulties using the certificates and reached out to you and the system was down. i wasnt able to get any assistance. my certificates are now expired and i feel cheated and jolted. help.
Bought a TV it was not working so I wanted to make a even exchange but was told that I had to pay more because the protection plan for it had gone up. I just wanted a even exchange.iwas within my time limit to return it. Why should I pay more
on 7/10, because of suddenly broken elevator in our building, when the 3 ordered kitchen appliances were initially delivered, they could not be delivered to our 4th floor. since then, the delivery was rescheduled many times. the appointments were confirmed by e-mails and phone calls. as of 9/10, the items have still not been delivered.
I received these scam emails and I'm holding you responsible! Spend some money, contact law enforcement, install better security on your list, but make no mistake, I can buy electronic stuff elsewhere. Take me off all your lists now, I don't trust you anymore.
dawsonbd@gmail.com
hello, i ordered a iphone se a couple months ago i still havent recieved my phone after all this time my order didnt show up. i need my money back or send me my phone thanks
contact email:38babymusic4ktrey@gmail.com
WORST CUSTOMER SERVICE EVER!... trying to get an answer to a question about an installation tomorrow and i keep getting re-routed to another country and cannot get a hold of anyone in store. I need to know if i can drop my car off tonight for a 10 am appoointment
I got a 6 six year old tin can that is still in someone else's name. Best buy does not stand by what they sell. They only want to sell you warranties and services. Also for some reason they divide the hardware from the software which they don't cover even so the pc came with software
about an hour ago at about 6 AM on 31 December I was describing my problem with my computer when the agent stopped saying anything. Then when I tried to call back in 3 more times no one answers, suggesting that he may have blocked my call. Please have someone call me back about my computer issue.
Online Order BBY01-[protected] 11/03/2022
ORDERED 2 ITEMS ASUS -14” LAPTOP STAR BLACK
1 ITEM WAS DELEVERED 11/05/2022
The other item has been delayed. A message says something like this: “working to get it to you within the next few days. We’ll email you when it’s ready for pickup. It has been 2 months at this writing. Please advise.
i returned the equipment i ordered on line and was told i would get a full refund and still waiting for my money back, i call and call and call wait on hold for endless amounts of time and get nothing resolved. been on hold for agian for 28 minutes now and the guy is not there and nothing happening at all. guess i need to go to store and complain
Totally unhelpful customer service and Manger don't want to help me and give me the answer I am waiting for refund two months now no help at all
was charged $241.61 to my checking account on 3/10/2023 .my name is Jolynn Lewis ,bank at Tyndall federal in Mairanna,Fl .I dont know what this was if i did order something i have no problem ,but dont know what this was for.
I am an ex-Best Buy customer, I do not have an active account but I continued to get spammed by various parties with "legitimate" looking invoices... the last one came from this address . It would be worthwhile for Best-Buy as a company to make sure that current and past customers information is secured or expunged,
When I returned the phone, I was charged $45.00 for restocking fee. This was at store #845 2445 Irn Point Rd. Folsom, CA. 96630. I purchased 5-16, 2023 & returned 5-17,2023. I will never BUY AT BEST BUY AGAIN! I will tell my Church members to also BOYCOTT BEST BUY!
I called to make an appointment and after a long wait I spoke to someone who transferred me to Sebastian. I was hung up on by Sebastian. 7:50 pm, Wednesday, May 31.
I have been unable open an account and unable to use my gmail account. I need a live person to open the account for me.
I bought a laptop on June 1st at Best Buy Enough and was refunded because the address could not be delivered, but the money has not been received by the credit card center for 5 days. What's going on?
Order #
BBY01-[protected]
My email huair314@gmail.com Please contact me immediately
The second I have an iphone repair, i receive a bogus email stating I have another computer to pick up or it attempts to sign me up with geek squad. It has all of my information on it yet its a scam yet BB continues to do nothing about once reported.
I bought a phone on Bestbuy that was sent to a wrong address and there is no proof it was delivered apart from a tracking number. I need the proof like a picture of delivery or my phone
Kevin, in the Geek Squad at Waterford CT store, solved an iPhone problem that had stumped Apple Online Support. Well done, he is a Keeper!
I have receipt for purchase a computer and protection plan and copy of the contract for my protection plan. They are now trying to charge me for a repair because they say it cost more then the computer. But they contract doesn't say about me over extra cost.
On 8/29/2023 my order [protected] was delivered to my home. The six products are still in the original containers and in the location where the delivery team placed them. This morning I had reason to move the boxes from the top of the dryer and found the carton and the dryer are damaged.
Opened several online requests to get some electronics fixed through geek squad but when we go to store they refuse to accept them saying they can not service it .
October 14 2023 Pattern Brands Llc N.Y. card ending 1377 which I don't own,,$129.00
Was charged for membership 298.00 after I had already emailed to not renew. Only got back 41. And then only 150 out of another 192 charge after several complaints. Highly dissatisfied! Want my account closed and ALL my money returned! You lost business big time!
Wood floors damaged by range being dragged over floors during install! Installer said it would be safe to push/drag range even after I questioned him & asked about using hand truck instead! It should never have been done this way!
I have charged 277 dollars, in my account, just wondering why if this a purchased or interest. The last product I bought. is the watch and I already paid this. I'm out of the country sine July 30, 2022. Thank You