Menu
Login
Bought LG oven May 21, 2021 with 5 year-extended warranty from BestBuy. Sale # [protected] Service Request # [protected]. Amount paid for 4 electrical appliances $4186.92. Oven cooking-top surfaces always look dirty no matter how to clean with the cleaning solvents on the market. Oven clock and left-front cooking top suddenly stopped working. Filed complained in person on Oct. 31, 2023. Repair technician came 3 times, could not save the problems. The last visit was on last Wednesday, Jan.10, 2024. After 2 and half hours, the technician claimed that the part he brought was broken, had to come back again. What a joke! Worst of all, today, My wife tried to use the right cooking top, faced a very big electrical circuit shock and the whole machine became totally dead. I am obliged to unplug the machine to avoid a bigger disaster. From now on, for our safety reason, we are scared to use this machine again. We will use this machine again only if BestBuy can assure there will not be any DANGER ISSUE. As it is, we end up without any oven to use at home. Looking forward to have a proper solution from BestBuy asap. Thanks.
Claimed loss: Exchange for a better model or refund
Desired outcome: Exchange for a better model or refund
Confidential Information Hidden: This section contains confidential information visible to verified Best Buy representatives only. If you are affiliated with Best Buy, please claim your business to access these details.
The local technician had come to our homes 3 times during the past 3 months, not only could not solve our problems , but made it worse. Now our oven is totally dead. According to the bad experience happened yesterday, my wife and I have no more confidence to use the same range. We are afraid the machine is going to explode. I believe the defect is more related to the electrical circuit problems and can be very dangerous if we keep using it. Thus, for our safety reason, I decline your suggestion of having the particular oven to be repaired. The BestBuy is being bound to be responsible if something happens to us.
