Best Buy review: Audio tech installers and installation

Hello,

My name is June Myers, I purchased a car stereo and a dash kit in mid June or July of 2023. I had it installed by Best Buy the day of purchase or that same week with an appointment. After a few weeks of driving around I noticed that the stereo was falling out, the whole dash kit and stereo. I pushed it back into place, but it kept wanting to fall at while driving. I didn't have it taken care of at the time due to having surgeries done on my legs and recovering and then holidays. I did stop one day while I was out during the holidays when they were supposed to be open, but no one was there at installation department.

On Monday,Jan.15,2024 I scheduled an appt. with tech Santos for Tues.16th at 3:00pm. The appt. did not go as planned. I waited for approximately 10 to 15 minutes for someone to ask me about why I was there. There were two techs that day, one was under a vehicle and the other was talking with a customer that he had just finished with their install. Santos finally came from under the vehicle he was looking at. I let him know who I was and my appointment time. he told me I had to leave the bay area and go wait in sitting area. I wasn't in the bay area but at the door to area. I made a comment that my appt. was at three and obviously was not going to get my car looked at at three. I snidely replied back that they were behind, and I could just go somewhere else. I said I couldn't go elsewhere since I had Best Buy do the install and needed it looked at by them. I turned to go to waiting area as told and he followed me and started yelling at me from the door that if I had an attitude i could leave, then said do you have an attitude? I stated no do you which really set him off and a yelling rant. I asked to speak with a store manager and asked him to call one and promptly told me to get him myself. As I was leaving to the door, he was telling the other tech not to help me either, I had no words with that tech, Levelle is his name. I left the waiting area to service door for store as he followed me still yelling. I found a store manager who I explained the issue to, a very polite young man. We then both went back to install area, I went to waiting area as he spoke with Santos. He came over to talk with me and said that he couldn't make either tech look at my car. They were both refusing to do it. Since i had no issue with the other tech there should have been no reason for him not to look at my stereo. I spoke with the store manager a few more minutes in waiting area and asked him for a number and name of the district area managers information. As both of us were leaving the area to go back inside store, Santos yelled out a rude comment to me, which was not called for since I hadn't spoken a word to him since I had left to find a store manager.

I am very disappointed with the service I did not receive and his complete lack of professionalism. The manager and I went inside to schedule another appointment at another location for the next day.

I would also like to say that his yelling at me was all done in front of other customers that were there. My late husband and I have been customers of Best Buy since the 70's when we were married and started buying things for our home. This was my first Do It Yourself Issue since he was not with me any longer to do this sort of thing. Very disappointed that the tech would treat a woman or anyone for that matter this way.

Thank you for your time. 

June Myers