Best Buy review: Appliance installation

Buying the Thermadore oven was easy then, contrary to the promise that it was available, we've waited 5 months. We paid in full in advance for the product as well as installation and haul away of the old unit. The unit was delivered about 10 days ago and even with a pre-install inspection assuring all was ready to go, the installer did not have the required tools. So, we got rescheduled and then rescheduled again and again; only finding it out last minute when they didn't show up and I called to get an update.

This is terrible service, wasting many days and hours of my time. I'm currently on hold over 20 minutes waiting to talk to a manager while I enter this complaint. I will never buy an appliance requiring installation again. I have bought many products from Best Buy and always happy, but their third party appliance installer system is totally flawed, lacks any customer care and distressful. I'd hire someone else to do the install but I'm concerned if anything goes wrong, the warranty might be jeopardized.