Best Buy review: So I bought a 2tb western digital easystore usb hard drive online...

Purchase date was 9/1/2023, and the 'supposed' delivery date was 9/5. Why do I use quotes on "supposed"? Because it was delivered to the wrong apartment! After discovering this, and checking neighboring units to no luck, I do what anyone else would do and contact Best Buy support (via their chat system).

I am connected with chat agent Ariel, who collects the usual information from me (name, phone number, email). After providing the order number (BBY01-[protected]), they confirm the item that was ordered and its delivered status. It is then suggested I contact FedEx to see if they can retrieve the package and redeliver it. Ok, that's fair-wasn't Best Buy that performed the delivery, after all.

So I contact FedEx later that day and open a case with them, and they say they'll investigate and get back with me in the next couple of days. Come Thursday 9/7 I get an email update from FedEx stating their search is concluded and the package could not be located.

Later that same evening, I reach out to chat support again and am connected with Sean. After explaining the situation again, and adding that FedEx could not find the package, the agent gives Best Buy's "Primary Support Team" number and a case ID. Upon calling the number, I'm connected to a call center in I-don't-know-where and to an agent with a rather heavy Indian accent (but still understandable, thankfully). I give them the case ID, they review the chat log, and advise they will escalate the incident and I will get a follow up via email within a few hours.

Here we are 24 HOURS later with no follow up from anyone at Best Buy, no offer to refund or reship the order, nothing. At this point I have opted to dispute the charge through my credit card company and will not be doing any further business with Best Buy if this is the level of customer service I can expect.