Best Buy review: Refund

I ordered a monitor and a pair of headphones for delivery, because it wasn't available in the store. Best Buy didn't require a signature and an ID for either item. The headphone is $221.53 and the monitor is $421.99. The drivers took a picture of the deliveries, but that's not where I live. I called customer service and got a refund for the headphones only to have them send a UPS driver come to pick up the headphones. First of all how come the UPS driver was able to find me but FedEx and Shipt didn't? Why didn't they show the UPS driver the picture the drivers provided and ask him is that where he found me? He is clearly a witness to attest to the fact that my residence is not the same as the picture! I filed complaints with BBB and Consumer Protection to help with this issue. I have disputed the charges which will tKe forever to resolve! I nor anyone else went through this headache when we made the purchase. Now whaT WILL HAPPEN IF I WALK INTO A STORE AND TAKE SOMETHING OF THE SAME VALUE AND TRY TO WALK OUT? I'd be arrested for theft, so why can't they get arrested and charged with theft? Why isn't there a class action lawsuit against them already or how can one get started? This is BS and I am LIVID!